Comfort Systems

I would like to thank Comfort Systems of Wichita Kansas, Brett McKown, and the service techs, the tech that diagnosed the problem and Blake Logsdon who fixed the reverse valve in my Lennox heat pump. Comfort Systems installed and services my heat pump system and when it failed this winter they were right on top of it, prompt. Brett and Lennox worked to fix this issue under warranty standing behind the equipment and resolving my issue. Blake was very professional and showed expertise in his knowledge of the equipment and explanation of the process. I would and will promote Comfort Systems of Wichita Kansas for their products and work.

Thank you Comfort Systems, and Lennox, Louis R. Hendricks

I've been using Comfort Systems for HVAC and plumbing work for 15 years. They always get the job done right. They even have 24/7 service available, which was a godsend when my AC went out on a Saturday

Comfort System in Wichita is just great. Excellent HVAC service and install. Best plumbers in town.

COMFORT SYSTEMS Is a terrible company! We have a home warranty with this company. Our A/C went out, we called at 8am in the morning and were told they would put our name on a list, but they could not tell us for sure when anyone would be coming out to our home and that for sure no one could come out that day. We were told 3-4 times no one could come out that day, even though we called at 8am and are supposed to have first priority since we have a home warranty! The customer service rep, Renee, was so rude and hateful she had my wife in tears! It was a scary feeling having a pregnant wife at home with two small children and ZERO idea or even an estimate on when someone could come to our home! After making a complaint, the supervisor called us to basically say the same thing we had already been told and never even ONCE apologized for the way my wife was treated on the phone! We called someone else, who told us they would for sure be out that day no matter what time it was and had our A/C fixed! Comfort Systems called us at 4:30pm to tell us someone was on the way. When we told them we already had it fixed, they seemed so confused and acted like they didn't tell us it couldn't get fixed that same day! When we explained the situation further, they still tried to argue and tell us how we were wrong! Last I checked, the customer is always right. I have been in the customer service industry for a very long time and if any of my employees ever treated anyone this poorly they would not work for me much longer! Do not hire this company! They will not take care of you!

I paid into this home warranty for 3 years at 400 bucks a month. I had them come out and fix my fridge and the was good.for 1 moth 23 days and broke again and the service privider they hired will not stand behind their parts they put in. I cancelled with Comfort home warranty because they changed thier coverage. Then the new policy came out and it states that "THEY WILL ONLY PAY UP $1000.00 ON A REPLACEMENT AIR SYSTEM. I AM GLAD I READ THE FINE PRINT BEFORE SIGNING UP FOR ANOTHER YEAR. THEY CHARGE A 75 DOLLAR FEE JUST TO USE THE SERVICE. i PAID OVER 1200 BUCKS AND GOT 1 LOUSY REPAIR. I WOULD READ THE FINE PRINT VERY CAREEFULLY

Want to Thank Mark Bertha for the maintenance that he performed on our plumbing. Made the plumbing safer and helped to prevent some problems before they became problems. Great service and cost effective. Again, Thx!

Prompt service. I called to tell them we had an issue with our heater and they were out the first thing the next morning. Dan Leet was friendly and efficient and got our heater working in no time.

Ernesto did a great job!!!!! It was 100 degrees today and going all night without A/C would've been awful! Prompt, professional service! Would highly recommend!!

Tim came on the call to advise us on who could get a AC in wall unit. He recommended Ricks Applicance. He was very nice and helpful.

Within this last month Mark Bertha helped us with three plumbing projects. We found the service to be excellent and very professional.