Had Potts plumbing do over $600 installing 3 new faucets in our home about 3 weeks ago. A week after installation the pop-up drain stopper in one of the sinks stopped working properly. Definitely an installation problem. I called them and they balked about coming out to make repairs. The Rep I talked to even argued with me and kept mentioning a charge if they did come out. Long story short I made the repair and I am not even a plumber. Will never use them ever again.
I had a leaky kitchen faucet, and a bathtub leaking into the basement. Right before Christmas. Sigh.
Who ya gonna call? Potts Plumbing & Appliance Repair, LLC!
They came on time, were efficient and so very nice. Of course, in my house things are usually more complicated than they should be, so it took longer than any of us thought it would. But they never complained, just dug in and did what needed to be done, going the extra mile several times. And I received a reasonable bill.
From Loreena’s friendly voice on the phone to the plumbing, heating/air, and appliance repair staff, they are courteous, professional, efficient, knowledgeable, and reasonable.
I have used Potts Plumbing for many of my household needs... from unclogging my drains, replacing a part of my vent on the roof that would have gone unnoticed had Randy not been on the roof checking things out to repairing my dryer. They do it all. Their friendly service and attention to detail have always amazed me. I would suggest giving them a call for any issue you may have and I am betting they can get to you within a reasonable amount of time and for a reasonable price.
We have used Potts Plumbing twice and both times have been exceptional. They fixed our plugged water line and installed a new water heater. Cody explained everything and showed us exactly what they did when they were done. They had complete confidence with addressing any concerns we had. Quality work and overall service. Great to work with.
I had a great experience with Potts Plumbing. I always tend to feel uncomfortable having someone I don’t know in my home. Randy was very nice! He is very courteous. He is very knowledgeable about what he does. I highly recommend Randy. I know whom I will always call for my plumbing needs. I will be referring him to all of my friends, family and clients.
Pott's came out on 1/25/22 to repair my dryer. After replacing several of the dryer parts the repairmen said the dryer vent ductwork was clogged/crimped and needed to be replaced, and that I shouldn't use the dryer until that was replaced. I had a HVAC company out to replace the ductwork the following week. I then tried using my dryer for the first time since being "fixed" and it is still not working. The dryer turned on once, didn't dry the clothes, made screeching noises, and hasn't turned on since then. I contacted Pott's to have them come back out and they said they could come out Friday, but the visit would be at full cost, $100 an hour for the first hour, then $80 an hour plus parts after that. The woman I spoke to stated that they do not guarantee their work, which speaks volumes about the quality of work they provide, so even though I spent almost $800 two weeks ago when they were out, they would not come back out to make right the fact that the repairman did not actually fix the dryer when he was here. Now I am out almost $800 and do not have a functioning dryer. I am extremely disappointed in the service I've received, and will not be using Potts again. I do not recommend using this company.
Cody came out to fix our sump pump and it was toast. He was on time, friendly and let us know exactly what was going on and what it would take to replace. They handled everything with the home warranty and I couldn't be happier with the service. Totally recommend them to anyone who needs a reliable company to work on their home. Will call them again, warranty or not. Fast friendly staff made this a smooth fix
Their repair professionals arrived promptly at the time given. They quickly found where the leak was and made the necessary repair. During their time working, they were both knowledgeable, friendly and helpful. I won't hesitate to call them again for a repair that is too much for me to handle.
I highly recommend Potts Plumbing. With a large family of seven, being without a dryer is a nightmare. I decided to call Potts Plumbing and Randy was there the next day. He found the problem and had it fixed in no time at all. I can’t thank him enough for saving the day!! Potts Plumbing will definitely be my go to for any of my appliance or plumbing repairs. Randy is truly the meaning of fast, friendly and reliable service!!!
Rich Edmiston
Had Potts plumbing do over $600 installing 3 new faucets in our home about 3 weeks ago. A week after installation the pop-up drain stopper in one of the sinks stopped working properly. Definitely an installation problem. I called them and they balked about coming out to make repairs. The Rep I talked to even argued with me and kept mentioning a charge if they did come out. Long story short I made the repair and I am not even a plumber. Will never use them ever again.
Robin Roeckers
Excellent job! Very quick, knowledgeable and friendly both on location and on the phone!
Nancy Metzler
I had a leaky kitchen faucet, and a bathtub leaking into the basement. Right before Christmas. Sigh.
Who ya gonna call? Potts Plumbing & Appliance Repair, LLC!
They came on time, were efficient and so very nice. Of course, in my house things are usually more complicated than they should be, so it took
longer than any of us thought it would. But they never complained, just dug in and did what needed to be done, going the extra mile several times. And I received a reasonable bill.
From Loreena’s friendly voice on the phone to the plumbing, heating/air, and appliance repair staff, they are courteous, professional, efficient, knowledgeable, and reasonable.
I just can’t say enough good things about them!
Marsha Copeland
I have used Potts Plumbing for many of my household needs... from unclogging my drains, replacing a part of my vent on the roof that would have gone unnoticed had Randy not been on the roof checking things out to repairing my dryer. They do it all. Their friendly service and attention to detail have always amazed me. I would suggest giving them a call for any issue you may have and I am betting they can get to you within a reasonable amount of time and for a reasonable price.
lauren moon
We have used Potts Plumbing twice and both times have been exceptional. They fixed our plugged water line and installed a new water heater. Cody explained everything and showed us exactly what they did when they were done. They had complete confidence with addressing any concerns we had. Quality work and overall service. Great to work with.
Kim Bailey
I had a great experience with Potts Plumbing. I always tend to feel uncomfortable having someone I don’t know in my home. Randy was very nice! He is very courteous. He is very knowledgeable about what he does. I highly recommend Randy. I know whom I will always call for my plumbing needs. I will be referring him to all of my friends, family and clients.
Jana M.
Pott's came out on 1/25/22 to repair my dryer. After replacing several of the dryer parts the repairmen said the dryer vent ductwork was clogged/crimped and needed to be replaced, and that I shouldn't use the dryer until that was replaced. I had a HVAC company out to replace the ductwork the following week. I then tried using my dryer for the first time since being "fixed" and it is still not working. The dryer turned on once, didn't dry the clothes, made screeching noises, and hasn't turned on since then. I contacted Pott's to have them come back out and they said they could come out Friday, but the visit would be at full cost, $100 an hour for the first hour, then $80 an hour plus parts after that. The woman I spoke to stated that they do not guarantee their work, which speaks volumes about the quality of work they provide, so even though I spent almost $800 two weeks ago when they were out, they would not come back out to make right the fact that the repairman did not actually fix the dryer when he was here. Now I am out almost $800 and do not have a functioning dryer. I am extremely disappointed in the service I've received, and will not be using Potts again. I do not recommend using this company.
Samantha Shoelover
Cody came out to fix our sump pump and it was toast. He was on time, friendly and let us know exactly what was going on and what it would take to replace. They handled everything with the home warranty and I couldn't be happier with the service. Totally recommend them to anyone who needs a reliable company to work on their home. Will call them again, warranty or not. Fast friendly staff made this a smooth fix
James Steinmetz
Their repair professionals arrived promptly at the time given. They quickly found where the leak was and made the necessary repair. During their time working, they were both knowledgeable, friendly and helpful. I won't hesitate to call them again for a repair that is too much for me to handle.
Mariah Cochran
I highly recommend Potts Plumbing. With a large family of seven, being without a dryer is a nightmare. I decided to call Potts Plumbing and Randy was there the next day. He found the problem and had it fixed in no time at all. I can’t thank him enough for saving the day!! Potts Plumbing will definitely be my go to for any of my appliance or plumbing repairs. Randy is truly the meaning of fast, friendly and reliable service!!!