McElroy's Inc.

Our heater went out on a Saturday night at the beginning of a 3 day cold stretch where temperatures were down in the single digits.
We called in a heating and air company to diagnose and fix the furnace, after looking at it they told me it needed a part they didn't carry; and the only place in town that did was McElroy's.
I called to see if I could get the part, they said it was impossible to sell parts on the weekend unless we scheduled a service call; since I didn't want to pay an additional $300 to have them come out and tell me what I'd already paid to know I asked if they could make an exception, or at least get the part from their store before they came to the house to save on time, they said no.

After leaving the family cold all weekend going on space heaters, I went on Monday to pick up the part; they happily sold it to me for $330 (online they sell for $150-180) and the parts manager mentioned that I must be the guy who called in on the weekend and tried to get his service guy to hypothetically go to McDonalds (next to their shop) so he could get the part then come to our house... In doing this he acted slightly belligerent, and I wrote it off because we needed heat.
While I was there I noted that their return policy was fairly strict, and they would not take back any parts that had been installed. I asked the receptionist if I would be able to return the part if we didn't end up using it, she said I could do that if it hadn't been opened and installed.

When I got back to the house with the part, because of scheduling yet another heating and air company had come in and told me that it might be better to replace the 20 year old furnace.. I was quoted a very fair price (less than two or three repairs like this one) and decided it was time to replace the furnace instead of fixing it again.

Dreading the trip back, I took the part back to McElroy's and asked if I could return the part; the receptionist (who was quite nice and polite) checked the part and saw it was sealed, she then took the it in to the office, she came back with the parts manager... (insert sick tummy flip flop here)

He asked why I was returning the part, I answered it was because we'd decided to install a new furnace instead of fixing our current one.
With this, he told me I should try to sell the part on Amazon or eBay because they didn't take any returns on their parts.
I told him that I'd read the return policy posted on their board, and had also asked the front desk before paying for the part if I could return it if we didn't use it.
He said again their policy was to take no parts returns. I told him their written policy said that I could, and asked for my money back.

After a 20-30 second silent staring contest (pretty grade school-ish I know..) he turned to the receptionist, told her to give me my money back; and told her to put me on a "HOLD LIST" because they would not be doing business with me anymore, he then walked away, and looked daggers at me from his office till my return transaction was completed.

Least to say, I was disappointed by the whole experience.
It's fine to not sell parts on the weekends, it's not o.k. to lie about someones character as if they were trying to commit a crime just to turn on the heat. I never told the tech on the phone to "Go to McDonald's" and happen to pick up the part while he was there.

It's fine to have a written parts return policy to protect you from receiving back a opened, damaged, or used part; it is not o.k. to lie to someones face about your policy just because you have a chip on your shoulder and want to keep the extra $250 in profits on a part.

I'm happy for you if you've had good experiences with this company, but doubt if you have if you've needed to deal with their parts department or that specific manager.
The rest of the staff was courteous, and I bear the company no ill will, but I will not be using them ever again. Putting me on a "HOLD LIST" was unnecessary because if they were the only company in Topeka I'd source my HVAC needs out of another state.

The only place in Topeka for my Heating,Cooling and plugged up Plumbing needs.
Always prompt and professional.👍

I recently had a MINOR problem with my hot water heater. I called McElroy's. I received the bill today and the charge was Ridiculous ! The ONLY thing the tech did was lower the temperature. That cost $206! I will NEVER use them again !

Went in to introduce ourselves (Johnstone Supply) as a new HVAC supplier and customer for our remodeling of the building we bought in Topeka, they were awesome! Kind, courteous and extremely helpful. Mead us feel very welcomed to the city.

We had them out to install a new sink at our office and put in a facet outside our building. They were very professional, clean and friendly. We will use them again when we need them. They were great to work with!

They are very professional people, they installed a new AC and heater unit for me and complete sewer line.. the guys are always very courteous add willing to answer any questions, I trust them and would highly recommend them...

AC condenser unit went out yesterday, looked at it today, scroll compressor went out. Flew to Iowa private plane to get new one, none in KC or Topeka. Is that going out of the way for customer service or what? I'm just a residential customer. Then to top things off McElroy had a 20 year parts and labor warranty on the compressor, my cost was zero. This is a Carrier Infinity Heat Pump.

Power was out, called and spoke with after hours person, said they couldn't do anything until morning, said someone would call us in the morning, and no phone call. Don't have an emergency number if you aren't going to do anything. Called DL Smith Electric, they came right out, they are the bomb.

I've had plumbers in the past who were good, bad and ugly...
But Dean from McElroy's is top notch.
No Mickey mouse plumbing with McElroy's
Thanks Dean.....

This is my job! Absolutely love it