Ace Plumbing, Heating & Air Conditioning, Appliance (Topeka)

So I called out Ace plumbing and heating to my home recently in Topkea to check on a few things such as a water heater and a clogged kitchen drain. The owner David came over to my home. At first he was very nice. He pulled up in a beat up late 90's Honda Civic. I tried to let that slide. Unfortunately that's the beginning. After making numerous comments to my wife about her new breast implants and to my 14 year old daughter about how grown up she looks while touching her hair, he ended up breaking my water heater telling me that I needed a new one. The heater is 2 months old and has a warranty thru home depot. So that's not true and he did not care to look. He had no tools with him either. Seemed weird. Also he never looked at my kitchen drain. Quote was for $11000? Felt that was not a good price. I think I'm going to shop around more.

Late for appointments. Doesnt fulfill warranty services as advertised. Dont clean up after themselves. Overpriced for lack luster quality work. Didnt bring any of his own tools, not even a tape measure. Then tried hitting on my teenage daughter after i told him to leave.

I am an HVAC technician and I have had to fix some very unprofessional work this company has done. They charged one of my family members over $100 dollars to come over and break their A/C, and told them they need a new A/C for thousands of dollars. The A/C was working before they put their hands on it, but wasn't working at all after they finished with it. I was able to repair the unit myself without spending any money on parts, and I fixed the extremely unprofessional mistakes that ACE left. They are not real HVAC technicians, be warned

This company sent a really nice gentleman by the name of Kenny to come out. We had a different company work on our AC system twice, both time replacing the compressor and broke within 1 week the second time. So we got Ace to come. Kenny looked everything over very carefully and while noticed the fan motor on the outside unit was very hot, around 180F after being off for around 20min. So that was flag 1. Then he noticed they changed freon to a 407 from the R22 but didnt change out the expansion valve to meter it properly. So he replaced that freon with NU-22 which is compatible or "more" compatible with that expansion valve/metering valve. After doing all this and putting a seperate capacitor on the fan motor just for a little extra protection, everything seems to be running great. Unit ran for around 1hr 30 mins to get the house back down to temp. Might not sound impressive to most, but before it would only run for 20 min and then shut off.

Excellent customer service. Ace always called promptly and was able to quickly respond when my AC was out.

Wouldn't call them again. First of all you can't set up an appt-they come at will and when they did we received a fuel surcharge-they are local. Never heard of such. If I called from out-of-town, I would expect a fuel surcharge.
Yeah. We'll be calling another company if we need this type of service again.

I was extremely satisfied with their visit to our sorority house. Mike was very pleasant and informative and explained the situation thoroughly. I will definitely call them again.

Ace is still the place, quality same day service at a fair price .
Great group of people working there most for years , who appreciate their
Customers as well as their jobs

Don't settle for less call the best ACE PLUMBING since 1956 Topeka and Lawrence

I called them mid morning for clogged main drain line they called my tenant got it cleaned out before end of day very good service.

Jason did a super fantastic job for us on a job we always had to coax other plumbers to do. He was so pleasant and didn't even leave any clean up. Thanks!