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  • Onsite services

High Efficiency Heating, Cooling & Plumbing Reviews - 49

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Kendra Gray

Brian and Chris did a great job installing of our new hvac system. They were easy to work with and professional!

The company is very quick to respond and very quick to fix the problem. Matt and his team are professional and efficient.

T. Moses

The ENTIRE team takes care of business. I had a Trane-wreck system that they cleared up for me. Outfitted me with a new slick bundled system for an awesome deal! Installed quick too. I really appreciate the HEHC team and will be doing business with them in the future!!

Tyler Duryea

Steve and Brian were extremely professional. Walked me through everything that needed to be done while installing the furnace to bring it to code. Will definitely be using them when it's time to replace air conditioner. All around great team.

carla bryant

I have been using Matt’s company since it’s inception and have received the best service through fantastic communication and understanding of the system’s functions. The group is always professional and courteous. They repair without ever charging for unneeded parts or service. Thank you always…you have my business always!

Clipton Burk

Brian and Chris installed our AC unit and were very professional. We would highly recommend this company.

dnkc999 9

If I had to describe high efficiency, heating, cooling and plumbing in one word, it would be phenomenal. I cannot express the amount of gratitude that I have for this company. Not only did they go above and beyond to make sure that we were happy they put all hands on deck to make sure that our job got done in the same day. Running a business myself. I understand what it takes sometimes to make a customer happy. These people understand that as well and I just want to say thank you for my family to yours for doing a tremendous job at what you do. You truly are a great great company

Kim Roquemore

DON’T go with them unless you just want to throw away money with no resolution. 😞

Technician was friendly -outcome was negative. The tech came to work on our mini-split system which has been icing up. After rinsing our outdoor unit with a hose and saying the refrigerant was fine. He left with no solution and no recommendations.

He left and our unit began icing over again 30 minutes later. My husband called four times over the next week hoping someone could come finish the job or quote us for the installation of a new system. He could not get the owner/manager to call him back or have anyone come back out to finish the job.

It was hot and we were getting nowhere, so I had to go purchase a window unit to keep my house at a bearable temperature.

THREE WEEKS LATER AFTER CONSISTENT CALLS AND LEFT MESSAGES My husband finally was able to speak to Matt who said they were busy and we should go with someone else if they could get us in.

He claimed that he called my husband’s number and attempted to leave a message, but that his voicemail must not be set up. 🙄

His voicemail works properly and he had no missed calls from any numbers associated with the business. It felt like a flimsy excuse and he did not seem concerned over the fact that we
1. have had no air conditioning for three weeks or
2. that his company charged $150ish for hosing off an outdoor unit and not fixing or offering solutions to the problem. Very disappointed in the communication, outcome, and excuses.
3. In total We’ve spent about $300 - $150 for their fee, $150 for a window unit) and I will spend even more as a different company comes out tomorrow to do a REAL assessment

Save yourself time, stress, and money and go to with a different company.

Sara Kendrick

Highly recommend! Matt, Randy, and the whole team at High Efficiency Heating and Cooling did a wonderful job! We are first time home owners, and shortly after being in our new home, the AC went out during the horrible heat at the beginning of June. Our home warranty only wanted to replace the compressor and that was going to be an added expense to pay for the Freon. Not to mention, no guarantee that something else wouldn’t go wrong since the unit was so old. I got Matt’s information from a friend, and called him when I was in a spiral from not knowing what we should do. His response time was amazing, came out for an estimate and gave a couple of different bids and offered financing, too. I was able to have peace of mind knowing he was being honest and upfront. Randy was also amazing with explaining the install and was able to answer all questions regarding the new unit.

LaKaira Edmonds

Brian was great, very professional & kind. He took care of me and my family today and I wouldn’t have requested anyone else for the job. If you want someone who cares about others and getting the job done correctly and promptly ask for Brian when you call in. Thanks again B you’ve helped us a lot.

Amy Queen

High Efficiency was excellent especially the owner Matt! They responded immediately and got to work. They were very polite and helpful. I highly recommend using High Efficiency!

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High Efficiency Heating, Cooling & Plumbing Hours

  • Monday 8 AM to 5 PM
  • Tuesday 8 AM to 5 PM
  • Wednesday 8 AM to 5 PM
  • Thursday 8 AM to 5 PM
  • Friday 8 AM to 5 PM
  • Saturday 8 AM to 4 PM
  • Sunday 8 AM to 3 PM