Efficient Systems, Inc.

Adam was on time, and fully equipped with professional knowledge of electrical, plumbing, AND HVAC. I didn’t have to call for three people! I signed up for maintenance annually on HVAC and know I’ll be in good care of smart, hard working, and honest people, which is very rare and valuable. Also, kind and sincerely helpful. My dog rarely takes right away to new people in the house and right away he knew Adam was a good person. Highly recommended.

Had these guys stop by to get a quote on updating electrical panel. Think the guys name was John. Quick write up on the spot... No running back to his vehicle to gather prices; had everything he needed to get stuff done. Price was very reasonable. I like these guys. Would definitely recommend.

We’ve used Efficient Systems exclusively since we bought our house nearly six years ago because of their diversity of services, their great customer service and reliability. Mitchell helped us on our last job and was a great example of those atteibutes. I needed to have our thermostat relocated because it was originally installed in a terrible location that produced inaccurate readings. He completed that job in a shorter time than I was originally quoted, and when He was finished he asked about some crackling sounds coming from the water heater. Had I serviced it recently? It wasn’t just an up sell. It was waaaay overdue for service and I had been intending to do it. Mitchell told me he could do it right then and save me money because it wouldn’t have to be scheduled as a separate trip. And while he was at it, he pointed out an adjustment we could make to our dehumidifier, too. Great service that got e more than I’d originally asked for. I’ll always use this company with service like that.

Mark C arrived a bit early to assure on time install start time. He remained on site through the entire install cycle. Mark's efficiency was greatly increased with appropriately managing his broadly capable assistant, Jesus. Mark and Jesus removed the old malfunctioning systen and rebuilt (installed) the new system in one long day. They cleaned up after themselves. And most importantly, we had that precious cool air again. Thank you Mark and the entire team at Efficient Systems.

HOME OWNER BE WARE!!
We called this company out on Friday Jan. 31st to repair a broken furnace. Their resolve was to replace a motor or replace the furnace due to its age. We paid for the motor and was told this should resolve the problem until we can replace the furnace. The furnace went out again Feb 6th. Because they had fixed a problem last year for the furnace, I chose to get a second opinion. I was told in that review the actual problem was a leaking pipe that had leaked into the parts and that another part was also affected which Efficient System did not mention AT ALL. It was very apparent that this was the issue. There was rust everywhere. We trusted the Efficient System rep when he told us that the furnace was just old in fact his quote included the following note with NO mention of rust, water leak or the other faulty part which you could see just looking at it:

DRAFT INDUCER REPLACEMENT: Replace inducer assembly do to failure other issues may still exist after repair but unable to test until inducer is repaired

Efficient Systems NEVER mentioned any leaks or rust or that more than one part was affected. I called them back and requested that they remove the part and refund our money for a fix that did not solve the problem and would force us to spend an insanely unnecessary amount for several separate repairs. Rob and his assistant refused to provide a refund and argued that they fixed a part. Yeah a part that was not needed. Don't call this company. I'm filing with BBB.

This is my second time using Efficient Systems. They have a great team of people. Very friendly and punctual. Had Dwight out to service my AC and he was great. Would request him to come out again!

I called them to repair the AC for our carriage house rental apartment. They came that day (which was great!) and the initial agreement was $95 trip/diagnostic fee. He listened to my description and in about 2 minutes told me he needed to replace both the compressor and the fan motor. He then spent about 30 minutes explaining their annual maintenance fee I could purchase (almost $600/year for our full systems), taking pictures and sending those to his shop, talking to them on the phone from his van. He then returned and showed me on his tablet an initial quote of about $560 which included an itemized $75 fee for him to get the parts. I asked him if that included the service fee. He said, “parts, labor, everything.” I agreed. He clicked the accent button and the price jumped to ~$780. He explained the increase was because of the extended diagnostic time required, because he was here more than half an hour diagnosing the problem (even though that included a sales pitch for a maintenance agreement!) I asked why I was charged more after agreeing to a price, when he diagnosed the problem so quickly and spent most of his time in the van writing up the estimate and trying to sell a maintenance plan when he had been able to tell me in minutes which parts needed replacing. He said he doesn’t like the system either but that’s what they do. I said the price might be fair but it feels really shady to raise the price after I accept, right in front of my eyes. He called his manager then told me the best he can do is $600. He would not let me talk to any manager. I said ok, but it still feels shady to raise the price after an initial offer. He then clicked to accept that and the price went up to $698.46. He apologized, said it’s their system and he has no control over it. I went ahead and paid them that price. He did the repair. It didn’t work. He took it apart and said he’d crossed some wires. He attached them a different way and then it worked. He sprayed it down with my hose and said that was $130 service he was doing for free. It was a very odd way to price a job, and based on their increased fees I felt cheated, because they apparently charged me for time spent trying to sell a maintenance plan. They knew it was a hot day and I’d pay anything they asked. I don’t think Ryan cheated me, but I think their system is out of his control and not honest up front. If they wanted to charge almost $800 they should have just charged that up front. If my complex problem risked an extended diagnostic fee they should have told me that up front. I definitely don’t feel comfortable asking them to return for any other services.

Great company. I called to get a service call as my AC didn't work, of course on the first hot week of the year, they squeezed in a diagnostic call for the next day, basic 30 min appt. to figure out what was wrong and then were going to set up a service call when their busy schedule allowed. The Technician was polite and punctual and actually for the AC fixed in that 30 minute diagnostic call. Very happy with the service and wouldn't hesitate to call them again.

Adam came today and installed 2 new light fixtures. The cost was quite reasonable. I usually change my own light fixtures but we had a super old fixture with a pull chain over our bathroom vanity. Adam said it would be about $300 to get in the attic and run a wire for a new switch. I asked if he could just make the new light a pull chain instead and he was willing. He did a great job and did not harm the new fixture in any way. I couldn't be happier!

Water heater installed incorrectly and 2 other companies verified the job wasn't done to code. When confronted they refused to make the changes or respond to the Better Business Bureau. They also installed my heater and in less than 2 years it is already having issues. I just placed a service call, with a different company, because it isn't working properly. The furnace also was installed poorly and the filters get jammed and are difficult to remove and install. This company is the worst customer service I have dealt with and this is the first google review I've ever done because I read reviews and I wish I had read one like this before selecting them from Angie's List. I cancelled my Angie's List subscription because my experience with this company was so awful.

The reply that I declined any offer is inacurate. I have 2 company documents stating the improper installation and their quotes to correct it. You denied any responsibility. Angie's List also confirms you were unwilling to proceed and make things right. Angie's List recommended I submit to Better Business Bureau which I did and I have in writing that you declined to respond to them, as well. The furnace, which is less than 2 years old, has broken down and I am currently paying more to fix these faulty jobs than I paid for the water heater and furnace to begin with. The lack of customer service and overall treatment of your customers was enough for me to write my first Google review in hopes that other people won't pay $ down the road to correct bad installations or receive poor customer service.