Efficient Systems, Inc.

I had one gentleman who came to give me my quote, and then he and another employee came to do the work for me. I was so happy from beginning to end! The explanation that he gave me for all of the work being done was thorough, and presented in a way that was clear to me. They came back to do the work in a very specific time window that I requested and worked quickly until it was complete. They came upon a separate issue while working, and took care of that after asking me if it was ok. I was highly impressed with the efficiency and professionalism shown by these two individuals. I would definitely use them again!

Two years ago, the first and, until now, only review I ever wrote was to give Efficient Systems a glowing five-star testimonial. Since then, the head manager, Rob, has left. With his departure most of the talent left as well. I found this all out on my last, and I do mean last, maintenance visit. As part of the service plan I paid for, they come out once a year to service my water heater and HVAC unit. Although several upsetting things happened on this "routine" visit (the water heater flush forced me to go get my water tested because they implied my water softer might have broken , and they actually installed an outside light upside down. Swear to God. Upside down!), I think the following example illustrates best what kind of company they are now.

The air conditioner was working as intended when the very affable technician came over to service it. When he was done, the air conditioner just wouldn't stop. It got down to 54° inside before I had to turn it off all together. Hey, accidents happen. I wasn't worried. When they came back out to fix it, I was charged over $1,000. The new manager explained that "equipment breaks". He maintained vehemently that it was pure coincidence that everthing was fine before their visit and a freezing arctic afterwards.

Two years ago I wrote, "I use Efficient Systems because I don't know anything about plumbing or electrical work. I do know about customer service, and theirs is outstanding. In addition to their reasonable pricing, you won't find a company that cares more about keeping their customers happy." Sadly, those days are gone.

What I liked about my technician, Josh B.:
1. Prompt
2. Courteous
3. Knowledgeable
4. Honest
5. In particular he kept me informed & updated throughout the maintenance service.

I think I’ll stick with Efficient Systems, Inc. I like the way I was treated from the front office(Heather)to the field service provider(Josh). Really nice!! 👍👍👍👍

Chuck was very professional and very insightful on how to maintain our heating and cooling system. I have allergies and he gave me some info on a system that attaches to our furnace and blows out clean air through all the vents in our house and also takes smelly odors out. Very happy with this company Reliable and very fair priced. When you own a home, it pays to have them come out 2 times a year to maintain and check your units. 5 STARS!

Ryan did an amazing job for our plumbing needs and he finished so quickly! I see why the company has efficient in its name. He also worked with me when I had the wrong part. I highly recommend the company and Ryan!

Very pleased with the job that Mitchell with Efficient Systems did with the water line repipe. We felt very confident with Mitchell from the very first meeting. Our feeling was that during the entire project. What a job well done and beyond our expectations. Thank you so much for your hard work and professionalism. We will be life long clients of efficient systems.

Adam arrived early and was patiently waiting for me. He quickly diagnosed a sneaky plumbing problem which had plagued previous companies/ plumbers. It turned out to be a simple fix. Whew! Time will tell if there was something more major going on. But I will call Efficient Systems again regardless.

Mitchell is professional, thorough and extremely knowledgeable. His 18 years of experience working with furnaces showed regarding his recommendations to ensure the safe operation of our furnace. His response time was immediate and he provided pictures. I trust his recommendation and would employ him again.
I also worked with Kevin on light installs and a new showerhead! He helped me find the right showerhead as the one I bought did not work. He showed me exactly all the work he was going to do with the lights and he installed them to perfection. He even shot me pics of his work! Efficient Systems is awesome, and John the Manager and I believe Brittany that help coordinate, are friendly, professional, helpful and are the epitomy of customer service. They will get my new furnace business come Fall.

Updated Review: 9/2020
TL;DR Great value, providing relatively affordable access to superior solutions; courteous and knowledgeable technicians; peace of mind.

I recently noticed that my conventional gas water heater was leaking. The previous owner told me it was eight years old, and I confirmed it was the tank itself, so I needed a replacement. Since I had some time, I got a couple of quotes. Full disclosure, I have an annual maintenance contract with Efficient Systems; I like knowing I can rely on them. Nevertheless, it is always a good idea to get more than one quote. I contacted a competitor whose number was waaay more for the exact same services and products.

So I felt really good about going with Efficient Systems pricewise. I had gotten quotes from both parties for a straight replacement and a tankless option. Given the advantages and the fact that the total cost for the tankless wasn't crazy expensive, I opted for the tankless.

This was a very involved installation, but the technicians handled it was aplomb. They were very communicative with our household and each other. The end result is a super clean, space saving, and efficient solution. It just screams professionalism. The unit is performing really well, and I have to say I never thought I'd be delighted by a water heater.

So, yeah, I have zero regrets, and let me tell you that is a rare thing these days. I have had, I think, six or seven people from Efficient Systems at my house, and to a man they've been consummate professionals. If you have tried hiring skilled and semi-skilled people in the last few years, I think you will appreciate what I am saying.

Previous Review: Late 2019
I have never had a more positive experience with any professional working on my home. Joshua and Sean were consummate professionals, and I feel confident in recommending Efficient Systems to anyone. My needs were very particular, and together they designed and executed a great solution at a fair price.

Have an old house, portions of which go back to 1938 or earlier. Had a couple electrical problems with switches and possible shorts. Ryan came out and gave me a very reasonable estimate. When I accepted it, he was back very soon and did solid, professional work. I'd recommend Efficient Systems and Ryan unreservedly!