Excel Heating & Air Conditioning Inc

Have used Excel for years for maintenance and eventually replace the furnace and central air a couple of years ago. Everyone I've worked with other the years has been great. Each has been responsive and professional - no matter the day or hour I've needed to call. Thanks to the team at Excel!

The two men from Excel Heating & Air Conditioning Inc who came to move our indoor wall-mounted air conditioner did a great job. They were professional, friendly, and very quick with the relocation process-. I definitely recommend them to anyone near the Indianapolis area.

The installers were great, very friendly, and professional. The ac installation job they did is keeping us nice and cool. Would definitely recommend excel heating & air conditioning to anyone looking for a good contractor.

Thank you so much for the amazing heater repair job on my 10 year old system, I was worried they couldn't help me because of the age of it. My sytem would not switch between cooling and heating.Their staff was helpful and professional, always ensuring everything works smoothly before they left. They even educated me on how to work my new thermostat as well.

VERY, VERY GOOD. THEY CAME OUT WHEN THEY SAID THEY WOULD AND HAD A COUPLE OF FOLLOW UP CALLS WITH NO CHARGE. WOULD TRUST THIS COMPANY FOR ANY HEATING OR COOLING WORK.

I bought a house in December. I knew going in there were several things that needed repaired before I made the purchase - water pressure, Furnace/AC, crawl space, roof vents, etc. And, I put back money to budget for the repairs.

I knew there were issues with the airflow from the furnace and AC when I bought the place. I couldn't get any other company to come look at the issues but Excel seemed willing to come out. I was treated good on the phone and the tech was polite but I could tell was in a hurry. I had 3 issues I wanted addressed and explained these to the guy who took my call and the tech when he showed up. First off the airflow coming out of the vents is minimal at best and one vent has zero air flow. Second, the AC doesn't keep up. Day 1 It was 85 degrees outside and 77 in my house all day. The AC never shut off. 1000 sq foot home should have no issue cooling down to 72 degrees with central air. The third issue is the condensation empties right into my crawl space, plus the condensation doesn't flow out of the tube. It is dripping out of a corner of the duct work.

So the tech does some testing and determines I am low of refrigerant and so he added some and was ready to leave. I asked about the air flow. He went around the vents and told me it was fine. It is not fine. I asked about the condensation tube and I was told he blew it out and it should be working now. I told him that wasn't the issue, that no water ever flowed out of it. He said he could use a scope camera to see what the issue was and I told him please do that. We discovered my drain pan was rusted away. OK I saw that, but I still have 5 gallons of condensation a day dripping in my newly cleaned and dried crawl space. He suggested I get a pump and pump the water into the sewer pipe or outside. Yes I agree, that's why I called an AC company - because that's what they do. Again I could tell he was in a hurry and left after I paid $430 for refrigerant and labor. The drip was the main reason I called in the first place and that issue did not get resolved. The system wasn't even checked for leaks and the air flow (fan, ducts) never got any attention at all. 2 days later its 88 degrees outside and my house is 78 all day. I bought my own condensate pump, funnel and PVC pipe and installed it. I fixed the dripping in the crawl space myself.

I spent $430 for nothing. It's really getting old paying for services that do not address the issue and then being charged when no difference is made.

Called this company to check a fuse in my grandmas furnace I couldn't be there and they guaranteed her she needed a new furnace and heat pump costing $13,000. I called another company for a second opinion and it was just the fuse. It cost less than $100 for labor and the fuse. Please do not use this company. Very dishonest.

We have dealt with Excel HVAC for over 15 years. Our house was completely renovated in 2002. New HVAC Carrier system including all new ducts in attic installed by home contractor. Contractor recommended Excel for yearly maintenance contract. OK we did that.

We had an inducer and thermostat replaced under warranty. Excel installed a new blower that was 10 yrs old.

Excel, although located in Greenwood, has always serviced our HVAC system timely. When the inducer, thermostat & blower went out (twice in dead of winter), Excel came out within 24 hours and fixed the problem.

We have highly recommended Excel to our family and friends.

Our son Brent has 2 rentals (1940 Broad Ripple & 1990's Geist Condo) that Excel has also maintained with exceptional service.

V/R
Martin Radtke, Ret'd US Army Civilian

It’s always nice to find local and honest tradesmen and from my experience these guys are top notch. Quick service had my AC back up and running perfect in no time.
I’ve found many larger repair chains are salesmen first and technicians second. I have an older system and I’m certain other companies would’ve tried to get me to put in a completely new system when not necessary.
Now when it’s actually time to replace my HVAC system I know who I can trust to do the job right.
They’ve earned my business and trust.

It’s always a pleasure to work with technicians who go above and beyond. I can't recommend Excel heating & air conditioning enough for all of your ac repair needs in Franklin.