Central Indiana Cooling & Heating

This is pictures of after the cleaning! Didn’t finish the job the day he was scheduled. Was in a complete hurry to get to next job. Charged me 105.00 dollars and still not cooling like it should but stated it is working like it should. Not satisfied at all. Would not recommend!

We have used them several times over the past couple of years - first to limp along a dying heat pump system until we could afford to replace it and then for an install. Every member of their staff is courteous and knowledgeable. They always show up tidy, on time, and ready to work. The owner is a dedicated to getting you what you need. Our budget was tight and he did everything he could to keep us going for another year and then get us the system we needed for the price we could afford. I highly recommend them.

The team over at Central were very attentive when working at my property. Service was completed and verified with my system working efficiently. From a loud unresponsive unit to fully functioning. I can’t say enough about the crew. The office manager was very professional and got my services scheduled very quickly and was kind and courteous.

This company has done work for us twice, both times under contract with a home warranty company. And despite them being jacked around by the home warranty company and not being paid promptly, they did not let that affect the quality or speed with which they performed the needed repairs. Their service technicians are polite, efficient, and well organized. I highly recommend this company, as they have gone above and beyond our expectations!

They are professional and understanding. I spoke with Shante she’s very nice. She was patient with me and even worked with my schedule to get the workers out for a good time for me since my schedule is weird. The workers work in a good timely manner as well. They’ve meet all my standards. Central Indiana Heating and Cool will be the only ones who helps with all my heating and cooling needs!

My water heater randomly went out on me one day and I was so worried about how much it would cost and how long I would have to go with no hot water. I called central Indiana cooling & heating, spoke with Shante, and was quickly relieved. I made a same day appointment and they arrived just when they said they would. I was very pleased with their professionalism as well as punctuality. Definitely will be calling them back if encounter another emergency!

I would leave negative stars if it were possible. We had our full system put in in 2011, We have had LOTS of trouble, with service calls an average of 2 times per year. Because the system has been under warranty, we have not been charged for most of the calls other than cleaning and maintenance. However, often it has taken several visits to fix the problem. We have had no heat in the winter and no ac in the summer. We have had to utilize the emergency heat for long periods of time which drives our electric bill up, purchase room heaters and air conditioners, and because the service hours are 9-5 M-F, I have often had to take time off work and lose pay. This summer, while the heat was in the 90s, our ac was out for 6 weeks. We had many visits. Larry, the owner, kept stating that there was nothing wrong with he system and that it was simply too hot out, and tried to blame the failure on us having multiple dogs and cats. The temperature in our home was over 90 for several weeks. I had to purchase two window units and a portable ac unit, and we had to keep the fan running non-stop in addition to these items. Our aged dog and our French Bulldog were in great distress and I feared that they would die if I did not buy the portable unit to cool their area. Our electric bill for this two month time frame shot from 200 to 650. I informed Larry and his officer manager, as I have in the past when the breakdowns caused us a great deal tof trouble, time, and money, that he needed to replace the entire unit and if he did not do so we would be compelled to sue. After multiple visits, at all of which Larry was proclaiming the unit sound, Larry finally repaired it by fixing some broken wires. At that time, he continued to deny that he had fixed it because it did not fit the story of the unit not being able to keep up with the heat and the multiple pets. However, after he repaired the wires, which evidently had led to the thermostat, it has been working just fine. Our temperature has gone from 90+ to 70. He just does not want to admit that due to his negligence, and telling his workers that they need not look for a repair, we went through six weeks of extreme discomfort and a great deal of extra expense. After all of this, due to dishonesty, incompetence, and constant unit failure, we asked if we could transfer the warranty to another company, because we no longer wished to use this company. We were informed that we could not, so we filed suit in small claims court for our expenses accumulated due to constant system failure and the loss of the remainder of the warranty because it will not transfer to a new company. Our fear is obviously that the system will continue to malfunction on schedule and we will end up having to replace the entire thing as soon as this company is out of the picture or the warranty expires. In response to our court filing, Larry Stone sent us via certified mail altered invoices from the past service calls that were covered under the warranty, changing them to say that we owe the company over 4000 and falsifying the invoices to make us at fault for the failures. Evidently this is a scare tactic, and if we back off of the suit, he will not proceed with the fraudulent counter-suit. He included such details as that the heat pump did not work because it had a stick in it (of course it did not, it is not close to any trees and we obviously went out and looked at it before we called, we would have removed a stick), the wiring to the heat pump had been broken by a trimmer or a pet (The pets again! The heat pump is not in the fenced in part of our yard and our pets have no access; we do not trim our yard, and even if we did, the heat pump is in a area that is bare dirt.), and that the ac unit broke down because we had it set at 68 instead of 70, which was the temp that he advised. Now we are going to be compelled to hire an attorney. Not a smart move on the part of Central Indiana Heating and Cooling. I have copies of the original invoices, so it is easy to prove the alterations.

complete bait and switch sales. Received quote, then once agreed on the price we were charged another $90, reluctantly agreed then told it would be another $200 plus. Very reluctantly paid as we needed our heat fixed for our customers. Firmly asked for a paid in full receipt which they sent. Then the next day was billed another $216 from an alleged unpaid invoice form 2016! It would be comical if their business practices where not so predatory

Very professional and efficient. I had no problems with this company and they did the job quickly. The prices are very reasonable And lower than most other places. I think the lady that I spoke with name was shante she was very polite and professional. Thank you!

Had questions about heating and cooling one of my new locations on the southwest side of Indy and the staff were polite and excited to be able to provide me with information to move forward with my renovation! Made me feel so much more confident and comfortable about me decision to Renovate the building ! Awesome Company!