Knox Heating & Air

Adam gave me a great price on installing two HVAC systems in my new home. Very knowledgeable and professional. I had several companies come out to give me a quote and it took weeks for some to call back with a quote and some never responded at all. Adam gave a me a quote immediately on site. After installation we moved into the home and the temperature outside dropped to 8 degrees. The heat pumps struggled to keep up but Adam did explain at the time of purchase that heat pumps in general have a tough time keeping up in colder climates. He sent Nathan out to check out the system and after upgrading the thermostats Nathan said the units should be able to keep up. Since then everything has been working perfectly. These guys are the best and I recommend them to anyone needing HVAC installation or repair.

My home warranty company dispatched my ac issue to Knox Heating and Air. Jon was my service technician and he did an outstanding job. Both times he came out, he shared the details of what was wrong and what the fixes were. Not only was he knowledgeable, but he was very personable. I would recommend Knox for future use, if Jon were the technician. Great job Jon, and thank you for gettice my AC repair done right the first time.

I was put into contact with Knox through a home warranty claim. The experience was great overall. The technician was on time and very knowledgeable of my system and was able to fix the issue within an hour. Thank you so much Jeff! The customer service provided by Amy was also beyond excellent. I have worked customer service for a long time and love it when I get the quality of service that I myself strived to give. Amy called me and followed up by texts afterwards for any changes and updates. I work remotely and take a lot of meetings, so it was beyond convenient to have such polite and professional notifications via text message. Thank you so much for being so communicative and friendly Amy! Don't let her go anywhere, she's a keeper!

I used them for a couple of years mostly for maintenance, they always managed to up charge me for coils and whatnot. Today they completely disrespected my time by straight up not showing up. I called them at 445 pm and Adam said one hour. Now at 620 pm I called again and I get voicemail saying it's afterhours. I'm not using them anymore after this. Totally disrespect for my time. They also say they have free filter changes but every time Kenny came, he never would do it.

Update: after talking to the manger, he told me he couldn't communicate because he was out of town and had no reception. He reached out when he saw my review. He does all the dispatch himself. I explained my time was valuable and he apologized. I suggested to him to use an answering service so he can avoid leaving clients in the dark in the future. Also, he explained to me that they never have provided free air filters. So the whole free air filter thing was my misunderstanding. My real estate agent had told me that was part of their seasonal service, which apparently was not true. I discovered them because the previous house owners used them. The manager offered to rectify the predicament with a discount to which I agreed since I've been using them for years now.

We had been having problems all summer with our air conditioning. Several companies had come out, to no avail. Knox was recommended to me and responded quickly, and fixed our system that other's should have found. Don't waste your time and money, just call Knox.

Where to begin Adam, Jon, and Nathan was so MAGNIFICENT to work with! Thank you guys so much for getting our Air conditioning working again! I HIGHLY RECOMMEND Knox Heating and Air you will never be disappointed! THANK YOU!!! THANK YOU!!! THANK YOU!!!

We have been trying since June to have our AC repaired. The coils were supposed to be ordered months ago. We have not heard from anyone regarding this matter.

Great experience with Knox. Jeff was prompt and professional, would highly recommend!

Knox took care of my problem and I am happy.