Total Appliance & AC Repairs Inc.

I have a property for rent which has insurance with this company for more than a month is the dryer damaged last Friday I visited a technician who indicated that he would return with the piece and that to be able to use the dryer will use a non-professional clamp hopefully return before 2025

They only on time show up for charges, this location at Century Village never fix problem and charge more than most company, l lost $125 for the man come over 5 minutes one blow compress air the drain line didn’t unclog next day they said the main line is clogged that’s association job refuse return the money

I have my account since 2017, I probably have used the services five times. The customer service received from Cynthia at the office is outstanding, she is awesome, and always follow up with a phone call to let you know about the repairs. No worder she always busy. Thank you Cynthia.
Eric Rasmussen New Hampton Building G

Today I had a wonderful and warm experience with the Total representative at Century Village, Pembroke Pines, Cynthia Valera. I have been without my dishwasher since before Christmas while total waited for two parts. Today I got an email asking me to call and arrange installation of the newly arrived parts. After several calls to the main office, which I’m sure is also incredibly busy, I decided to drive to our local office here on the premises. I was greeted pleasantly by Cynthia who immediately got on the phone and arranged my installation appointment after I explained my situation. She was professional and thorough, and while I am totally bilingual, I appreciated her personal touch and charm in my first language. As a retired teacher who taught Spanish speakers, I know how important her bilingual skills must be to your business. I hope she is duly rewarded.
Angelina C Acevedo

I have lived at a retirement community for 4 years and have called this company countless of times for the same issues and they either tell me they have to order parts or make some other excuse to not fix my issues. I pay $862.00 per year on the 3 apartments we have in this community and they have the worst service I have ever received. Cynthia has the worst customer service skills I have ever experienced. Today she also, decided to get sarcastic with me and I have had enough. I highly recommended that you do not deal with this company, as for myself if they do not take care of my issues I will be getting myself another service.

After several visits by technicians, it was finally determined, my washer and dryer stack had to be replaced. I was initially given a time frame of 2-4 weeks, then 4-6 weeks for delivery. From July 10th, the delivery should have been Aug 21st. When I called for an update, I was told the new date would be Sept 8th. I was later told it would be Sept 14th. I called on Sept 15th and was told Brandsmart was out of stock, so I would have to wait until Sept 28th.
The team members are not helpful and can be rude when you show frustration. I hope to not have to do business with this company in the future.

The person was in a hurry. Installed a bide half way and left me the toilet disabled and left with no info, no comment. Very rude and no communication at all. I'm calling to see if they will come back and after discussing it with the lady, she send me through a voice mail to report a complaint. Very poor service and unprofessional. Do not sign contract with this company, not worth it!!

TOTAL HEADACHE.

My family has a contract with total for service on an apartment AC unit. The unit was deemed unrepairable but it took the company a week to inspect, then on a separate day remove the unit, and then on the following day after that tell us that it was unrepairable. This left my grandparents who suffer from respiratory issues without AC for almost a week. This whole thing could have been resolved in a matter of 2 to 3 days but instead they left two elderly people with respiratory issues without air-conditioning for nearly a week. When they knew we would have another company come and service our air conditioner the manager, Jerry, decides to send the City of Hollywood an email notifying them that we need to pull a permit. How vindictive...How unprofessional and rude to people in need during a crisis.

I’m sure that they could have seen the unit was unrepairable before they took it away.... but what they did was try to leave us with no options. Then they tell us that we needed a new one and wanted to charge us $3600, but they would not provide a detailed breakdown showing what portion of that cost was labor, versus what portion was equipment. And they would not even negotiate on the price even though the unit they were specifying retailed for between $2500 and $2700.

We asked them to bring the unit they had removed back to the apartment at which point the manager, Jerry, emails my mother saying “you can pick it up here at our office.” Mind you it is for my grandparents house and God knows how much that thing weighs. I had to spend three more days trying to convince them to kindly return the unit which they deemed unrepairable and return it.

Despite all this I would like to thank Jason and Jill for their kind and professional service. However the fact that dealing with the manager, Jerry, was so difficult makes me believe that this company is bad news. I would like to add that many members of the community who have a contract with Total feel similarly displeased, and that the Association is going to be looking for a new company to service the building.

AVOID TOTAL AT ALL COSTS!!

The most unreliable company I have ever seen. I have been calling for days and nobody answers especially during lunch hours. They don’t have anyone covering and the service really bad. They can never fix anything and nothing is ever done right.

What a waste of time. Why wait six hours only for no one to come and the customer service agent to 1. Wire you to a closed office and 2. Not answer when you redial.