Air Connection Mechanical, LLC

They certainly have no understanding of Air Conditioning or HVAC. After 3 hours my Hvac would freeze over. I made sure it was defrosted when their tech came. He said it isn't frozen so all good. I said it keeps freezing. He said, "I need to see it frozen. Nothing here to fix. Call me when it is frozen." Everything gets pushed WEEKS. The same tech came back, I let it run frozen, I didn't defrost it, he says, "I can't diagnose, call back when defrosted." After a month of no AC in Miami summer and sleeping on the floor downstairs w/a pregnant wife and little kids, 3rd visit he says to me, " I have no idea. Call someone else." I paid $125 AHS (That's another review, they contract the least knowledgeable companies) to be dropped. I called a company I know, they were over in a few hrs and said freon is low, added some and everything working great, no freezing over. I saw another reviewer post that Air Connection just wants to collect the service fees.

These guys are bad news. Beware of this company. They do not want to work, they just want to collect services fees. They were sent by my home warranty. They did not even open the machine. They said it was an "illegal unit" (which is crazy because it was bought and installed by a certified tech). They kept the service fee did not work and then offered to bill to clean the unit. Wild waste of time be care if you choose to deal with a business that operates in this fashion. Thumbs down

Exceptional service. My technician was Jose and he came promptly at 8am. The window was between 8 to 12. Highly skilled and knowledgeable. He answered my numerous questions. Glad I got American Home Shield. He cleaned and flushed the lines. Now I know to flush monthly with bleach! Gracias Jose!!

This is the second time Air Connection Mechanical has been dispatched under my AHS insurance contract. And, again, they did not disappoint.
My AC was not shutting off and making a noise. I requested service yesterday for my personal home and they scheduled for first thing today.
Their technician Ivan came at 8am and methodically checked the condenser, then handler, then capacitor, then tested power for each wire and finally found the issue to be the contactor (wire hub). Replaced it with a new one from his truck and all set.
About the noise, Ivan determined it is the fan motor, and they submitted the motor for AHS to approve replacement.
I have only had good experiences with this company -and would use them even if I did not have AHS.

Horrible Service! They charged me for a HVAC repair through my Home Warranty company but DID NOT DO THE REPAIR! They marked the repair as complete in the system but when calling to have them correct it they refused. They said they were unable to do the repair but are REFUSING to update the warranty system so that I will be transferred to a different company that Will Actually do the repair. So they stole my money and now are directing my calls to voicemail. We have a 4yr old living with us and this is Horrible!

They cancel my appointment and don’t even have the decency to let me know. Their reason to cancel my appointment was because they don’t have the requirements to enter the condominium

My home warranty company typically uses this company to provide service. One thing I pride myself on is customer service and communication which is the foundation of establishing a good rapport with customers. However, there have been a few occasions where the staff are rude. Today, for example, I'm speaking and the staff person cuts me off. I kindly listened when she was talking but to cut me off is rude, unprofessional, and disrespectful. It tells me my concerns are being disregarded and unimportant. That is an unacceptable message to convey to a customer. At this juncture, since they seem to be the only company my home warranty tends to use, I'm reconsidering continuing business with my home warranty company.

According to Janet and a rude person she called "The Scheduler" (who I could hear in the background telling Janet what to say), my A/C should only breakdown when someone can be at my house for 4 hours to wait for one of their technicians. While I obviously don't have control over when my A/C breaks, I do have control over which company I call for A/C repair and it will NOT be Air Connection.

I called a different A/C repair place and they immediately scheduled an appointment that accommodated my work schedule.

Tried to charge me 9x more than what I ended up paying. Do your research before using this company

BEWARE. Untruthful lazy technician giving the wrong diagnostic. The lying technician came to my house and didn’t check to see if my Duct had a leak, he stood on his ladder and just took a picture. I asked him how does he know that the duct does not have a leak, his response was “I don’t know”. My home warranty company sent this incompetent company. Don’t use them, go elsewhere.