Landgraf Plumbing & Heating

Our air conditioner stopped working on a Thursday. Based on past good experiences, I called Landgraf on Friday morning and was told a technician could come out that afternoon. He arrived several hours early, had to leave to buy a replacement part, and had the repair finished before lunch. Amazing service - we definitely will use -- and recommend -- Landgraf again.

I have used Landgraf multiple times in my home for heating/air conditioning, water heater, and plumbing issues. They are responsive, professional, rates are reasonable, and it just gives me good comfort to know that this is a reputable company that is not trying to rip me off. I HIGHLY recommend Landgraf.

Landgraf Plumbing and Heating rock! The staff is friendly from setting up the appointment to the crew that did the work. The work is great and quick, we have issues with our trees growing into the pipes, as well as our children put weird things down the toilet! All around good experiences every time. We highly recommend!

Landgraf was recommended to our company about five years ago and have been competent, reliable and completely professional. Whether it was a big project replacing a boiler in one of our apartment buildings or just routine pipe repair they are the best. Bruce is extremely knowledgeable and goes out of his way to educate you so that you may make an educated decision. Linda, in the office, insures that all scheduling and follow up is a smooth process. They have become one of our most reliable vendors and our only regret is we wish we hired them earlier! Highly recommended!!

Refrigerator water line installation 12/27. EXCELLENT!!!! Very professional. Workmanship outstanding. Very efficient.

Had a great experience with Landgraf when our water heater flooded a section of the basement. They were prompt, sending a team within 3 hours, and the price was fair. Steve and Steven were friendly and skillful, which made an unpleasant day a little better. I recommend them to anyone seeking quality service.

We had a partial clog and backup in our basement at our house yesterday and called in. Dispatch was awesome and gave us an 8:00-Noon window for today. Arnold called ahead and arrived as his first appointment of the day a little before 8:00 and was awesome, friendly, capable, and very professional. Just wanted to give him a shout-out.

Absolutely the best! I have used Landgraf for various scheduled and emergency heating and plumbing needs and every time they are excellent. Top notch quality, great technicians, and fair honest transparent pricing. These guys truly are the best.

Once Loyal, Now Gone. I have spent thousands of dollars with Landgraf, having used them to install an A/C unit in my home and for various repairs and maintenance calls over the past ten years. As a Realtor, I have referred many clients to Landgraf who have used them for larger projects as well. It's that history that earned the extra star.
Today I called to have a plumbing leak repaired on one of my listings when the inspector called me to say he couldn't stop it. I called my go-to plumber who spoke to the gal who said she would be able to fit me in the schedule. I let her know that my clients would be paying by credit card over the phone as they'd already relocated or if needed, I would pay for the repairs. After waiting at the property for 2.5 hours for Landgraf to show, I got a call from another gal, apparently her superior, telling me that they would not be coming out that day and that they never schedule new customers on the day of service and that it was C.O.D. I explained that payment would be made at the time of service, either over the phone or by me. She was so rude, interrupting that they didn't bill new customers and these people lived out of state and they weren't coming today. I explained again, and I was not happy. Not only was the screw up on the original scheduler putting in the wrong information, not only did I have to reschedule my days appointments to wait for the plumber (that's how my job goes), but the second call came at 4:30, leaving me unable to find another plumber without paying an emergency charge. I would have been able to do that if they'd called in a timely manner. The WORST PART-- because hey, things happen-- Debbie (I think that's he name) was extremely rude and put out. Rude to me for being upset that they'd screwed up, wasted my time not only for the day but because I 'll have to make a return trip tonight to empty the bucket and one in the early morning, and kept repeating thatthey had to be paid C.O.D. even after I told her the bill would be taken care of on the spot. I explained I'm not a new customer, use them myself and refer them business to which she replied "Realtors have burned us before". WHAT? My business is based on how well I take care of my clients. My reputation is enhanced or diminished by the vendors I refer, so I am carefully in my vetting process. If I make a mistake, I make every attempt to correct it in a professional and courteous manner... because that's my job. When I told her I wished she'd have called earlier so I could have made other arrangements, she told me "Maybe you should take your business elsewhere". I will.
Now, maybe she was angry at the gal who made the first error, but sometimes you have to make the hard phone calls, knowing the customer will not like the information, or maybe Landgraf has all the business they need. If they continue to treat customers like this that won't be the case for long. I'm sure the next plumbing and heating company I find will be grateful for the thousands of dollars I refer to them each year.

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When my evaporative cooler completely broke down last summer, I was referred to Landgraf for a company who could replace it quickly and efficiently. This recommendation came from a friend who also said "I never use any other company for help with HVAC issues."

Well, that was good advice, because a knowledgeable representative came by to evaluate the need, and estimate the cost and timing of the replacement. The price was fair, and the timeframe met my expectations. Within a few days, a new cooler was in place, and we were once again enjoying a comfortable cool home.

I am pleased to give this company high raves for great service, friendly and professional sales staff, as well as an efficient and neat installer. They get MY service now, no matter what type of HVAC service I need.

Thanks, Landgraf, for your wonderful care.
Best regards,
Bobbi Laplaca
Broomfield