Duncan Heating & Cooling

I had heating and air conditioning work done by this company, and I have to say, they were great! The owner was very nice, and he really took the time to explain everything to me. He also did a great job of fixing my unit. I would definitely recommend them!

I recently had a new furnace put, and the service was excellent. My technician arrived on time, provided me with a quote, and worked closely with me to ensure that I knew what was happening. The entire procedure was simple and uncomplicated. Without a doubt, I'd suggest this business!

My air conditioner was acting up. They were able to come out the same day I phoned after I called them, so I did. Within an hour, they were able to fix it, and the bill was extremely inexpensive. If I ever needed any additional work done on my AC system, I would most definitely call them again.

I had a problem with my air conditioning. I called them up and they were able to come out the same day that I called. They were able to fix it within an hour and the cost was very reasonable. I would definitely use them again if I need any more work done on my AC system!

The Duncan Heating & Cooling team was fantastic. I had another heating and cooling company come out first and quote me for work that didn't appear to be correct. Before allowing any work to be done, I contacted Duncan Heating & Cooling for a second opinion. Frank was courteous and professional, and he did not try to sell me a service that I did not require. Thank you so much!!

Called last Wednesday (2.23.22) and signed up for the yearly $150 deal (to waive all service fees for the year), got a repair man out within 4 hours (Erick). He "fixed" the heat by putting in a new run capacitor ($350). He left, 2 hours later it stopped working. It then worked intermittently over the next 2 days. On Friday it stopped working for good. I had been in communication with Erick during these 2 days, Once it stopped fully (at 1pm on Friday), he said he would come out Friday Evening or Saturday. I heard nothing from him on Friday, on Saturday morning he said he would be over by noon. He then canceled on me at noon and I have not heard back since. Once we did not hear back, my wife called Duncan again to set up an appointment with a different technician. Since my wife called on her cell, they would not honor the free service charge (which I already paid $150 for) and were not able to schedule anyone until Monday. Needless to say, we contacted Tipping Hat and they came out early this morning (Monday) and have done a much more comprehensive job of diagnosing the issue (it appears our fan was broken, along with multiple other parts, which will total over $7K to fix). Duncan Heating and Air charged me $150 for a year of no service charges (which they were not going to honor due to my wife calling instead of me) and $350 for a run capacitor for a Furnace that was already broken. At this point, we wasted $500, as we will need to purchase a new furnace. We will 100% NOT BE USING this company again. My Advice: Find another company for your HVAC needs. If you have no other options, DO NOT sign up for the yearly service plan, you will regret it just like I did.

Anthony, service technician for Duncan Heating & Cooling just did semi-annual furnace/ air systems. He is a very professional, friendly, knowledgeable technician. It was a pleasure to meet him. Did a great job of serving and cleaning our furnace unit.

Our old furnace was in need of replacement. Duncan Heating & Cooling provided a prompt estimate with options at a competitive price. Their installation team was on time, efficient and very professional. I would have no problem recommending them for your heating and A/C needs.

My furnace stopped working two days ago. I called Duncan Heating & Cooling and they were able to come out just a couple hours later and had my furnace up and running in no time. I highly appreciate their fast friendly service!

The service was great! We called Duncan Heating & Cooling after our furnace stalled and the house was very cold. They had it fixed within a short amount of time and it was great to have the heat back for the cold night. Highly recommend!!