Sublime HVAC ann AirDuct Guild

My review history on services is All positive on google! Until now.. I contacted this company Sunday morning to help with my heating system. On the spot they signed me up for a membership and scheduled an appointment. They didnt show up, i called and they gave me and new time frame, didnt show up. They set 2 other appointments again on monday. And still didnt show up. I called and asked for a manager since I already paid them and the rep hung up on me after telling me I can call the next day. I left a review on Facebook, and I mins a tech named Eric called and said he'll be here today at 6. I called to confirm and he said "i was reassigned so i am not coming" I called back to the office and the dispatch said "I put in a request for a manager to call you". They took my money and didnt provide any service. They didn't call me to let me know the appointments have changed. Waste of time and energy and very unprofessional. Last option they said is "we can just cancel".. no accountability no empathy! The worst I've dealt with.

Excellent prices, nice people, and first-rate service.