Horizon Services Plumbing, Heating, and Air - Denver

I contacted Horizon on a Saturday afternoon after our AC went out. They offered to have someone come at 11 am the next day (Sunday) for no extra trip charge than they charge during the week. I met a technician who arrived at 11 on the dot the next day. He determined that we needed a new AC and furnace since this until was 16 yrs old and the coolant wasn't made any longer. He called a coworker who does estimates and gave her some information about the unit. Even though it was Sunday, and her day off, she offered to come out and measure. We were given 3 options and scheduled the installation for 4 days later. Three professional, articulate, smiling employees arrived at 7:30 am, put on shoe covers and began covering the carpeting where they were going to be working. At 3:30 I got a call that they were finished and they showed me what they had done, how to work the thermostat and they cleaned the whole area and even replaced a vent cover that was missing screws and had fallen down some time ago. They handle the paper work for the $500 Xcel rebate and mail it for you. As they were leaving I heard one guy say to the other ,"Great job today" which told me a lot about their culture. Horizon understands customer service, knows what they are doing technically and hires and trains happy, professional employees. Horizon exceeded my expectations from the first call until they made arrangements for the inspection. I would use Horizon again in a heartbeat.

Our furnace died Feb. 3, at 7:00pm which the night that we got 15 inches of snow and zero degrees during the night. Horizon had installed this furnace 15 years ago so called them at 10:00pm, got their answering service and decided it wasn't an immediate emergency and could wait until the next morning. Horizon called then and had a repair technician at our home at 10:00am. Found the problem and decided the repair cost was to much to put into an old furnace so they arranged to have Carolyn, their sales rep, come to the house in a couple of hours. We listened to her presentation and decided on the new furnace that would be best for us. She was able to work our installation in the very next morning. She also let us use 2 electric heaters to help keep our home somewhat warm until they arrived the next morning. The service techs arrived at 7:30am, put down carpet protection covers, had the old one out and the new one installed by 3:00pm that afternoon. The service was excellent. Horizon was amazing and one of the best in Denver. They are a little more expensive than the local joe but their attention to detail and follow-up is awesome and the little extra cost is well worth it. We love our new Trane furnace. Way to go Horizon!!

I've been glad to be a customer of Horizon since December 2010, when I noticed a leak in my water heater. I've been on their monthly maintenance plan ever since--they proactively contact me twice a year for my AC and heater checks before the summer and winter. The technicians are always pleasant and professional, and they are careful in my home--always putting covers on their shoes each time they are in my home. I also enjoy working with the office team who help me quickly, efficiently, and plesantly.

Called Horizon out after our furnace died on us, they were able to diagnose, repair, and get our system back up and running. They even took the time to help us understand and set up a thermostat schedule based on when we are home. Outstanding service and very knowledgeable crew!

Keith and Jonathan had looked after my old furnace and a/c for a few years before I had them replace the whole system with hi-efficiently units and added a humidifier and it almost cut my monthly bills in half. It was worth it to keep up the annul maintenance contract that covers Spring and Fall cleaning and tune up, plus they are capable of service/flush my on demand hot water heater and garage door. Always professional, arrive on time or early, and available for emergencies. I would always highly recommend Horizon!

When our furnace went out, we called 10 different companies and Horizon was the only one who came out same day! They had scheduled our appointment for the day after, but had a cancellation and fit us in within a few hours. Their Tech, David, came out. He was running behind due to traffic but called every so often to keep us updated. He was so friendly, and didn't make me feel ignorant when I was trying to describe our issues. It turned out that our Thermostat had died. He helped us wire in a new one, and we were back to warmth! I can't say enough about how great he was, as well as the company. :).

Be very careful. They get the second star here because they are well polished, efficient, on time, and highly professional. The gas valve assembly in my furnace was not operating correctly. They were able to pinpoint this a bit. After putting together a quote they determined that I needed to have this assembly replaced as well as the thermostat. They also thought that "Furnace manufacturer annual maintenance" was necessary to "Pick proper filter size for system and select for equipment" This charge would have been $198. They wanted to charge $532 to replace the thermostat. The thermostat was about $75 online and I picked up a programmable one at home depot for $26 and installed it myself in about 15 minutes. They wanted to charge $366 to clean the blower wheel. You would think this would be part of the "furnace manufacturer annual maintenance". The big one is to replace the gas valve assembly. I bought the part with 2 day shipping for $90 all in. I woke up this morning and the furnace finally kicked on. This was probably from clearing out the gas assembly and the pipes that are connected by tapping on it with a crescent wrench. Now I have a spare part if the part actually fails. All of this together would have been $2383. They also talked about all of these repairs not being warrantied because my furnace was too old(20 years). They proposed an alternative: a completely new system. This would have been around $7000 all in with installation. If you do some research you will find that new furnaces start just over $1000 brand new for base models. With this all said, I would try and find a company other than horizon to do business with.

I've used Horizon Services every year since we bought our home in 2013, initially for a furnace repair and then for ongoing annual maintenance and inspection. The techs are always very knowledgeable, and I appreciate that. Sometimes, they have suggested minor improvements, explained in a straight-forward way with the expertise to back it up , but the techs are never pushy and I don't feel like I am being upsold or fearmongered. This year, our tech was David, and as expected he was professional, polite, and respectful of our home and our pets. After he completed his inspection we talked about his findings and the performance of my furnace; David's honesty and proficiency left me at ease and with peace of mind about the function and performance of our furnace for the coming winter.

Predatory pricing: Read the reviews from Horizon's other location on W. Thomas Ave. to see other customers who experienced similar scams. Horizon came out and its tech told my wife that the capacitor had gone out, causing the compressor to go as well. Since they don’t repair parts on R22 units, the tech claimed we would have to purchase a new AC . . . cool. The tech sent out a salesperson for the new AC unit a few days later and the scam escalated--she said I also needed to replace the furnace because my current blower was incompatible. If I was getting everything replaced, which I plan to do eventually, I wanted it done right, so I had a lot of questions and requests. The responses I got were incoherent garbage from a trained scam artist. I am an engineer and was shocked by the salesperson's claims regarding the superiority of their systems while she was unable to explain basic aspects of their design and function. The verbal quote she gave me for the AC and furnace replacement in my less than 2,000 square foot house was ~$16-18k. In the end, Horizon realized I was not going to be scammed by them and called me back to say they did not see us as a fit. A few days later, Northglenn HVAC came out and fixed my system for $167. There was no need for a new AC at all; we just needed a new capacitor and it was good to go. It’s been running smooth keeping the $15,833+ I saved cool ever since. Get multiple quotes but don’t let one of them be from Horizon.

I had Horizon Services install a new central A/C unit for me in a new home. Good customer service is very important to me and Horizon did not disappoint. My interactions with the office staff, sales and installation personnel were all courteous and professional.