AAARK Heating, Air & Plumbing

Chad was great! On time, friendly and got the job done quickly. Not to mention he had to brave my super scary basement! I will continue doing my yearly furnace maintenance with AAARK. I highly recommend them.

My furnace went out just after New Years. Aaark was the the only company who had a tech available at 5:00 pm. Matt J came out and diagnosed a bad control board on our 23 year old furnace. He gave us several options before we decided to go with a high efficiency Amana furnace. After seeing Aaarks attention to detail and how respectful and knowledgeable the techs and install team were with a price that beat our other bid, my wife and I will not use another company for any other service.

We used Aaark Total Home Services for a pluming issue. The gentleman that came out was very courteous and competent. I would recommend this company and use them again in the future

We came home to the smell of natural gas and a house with a temperature of 52. Within an hour of placing a call we had a wonderful technician, Matt, out and he solved our broken ignightor. It took less than half an hour for him to do the work and we are so thankful!!

They were excellent replaced heater and pipes.

The service Manager Michael did the right thing and made all this right today and I doubt if anyone will ever not wear a mask during this pandemic that works for this company....I cannot vouch for their work yet and they are now in the running for my business. First of all when the person arrived he did not have a mask he couldn't even find one in his truck luckily I had an extra one. Then he charges me $70 without even telling me there was a fee and wasn't even sure he could fix it he put the mask on backwards shame on this company.

Matt was able to diagnose the problem we were having with our furnace and fixed the issue. He did a great job and is very knowledgeable about HVAC

They came out to Winterize my Swamp Coole, and it was quick, easy... and he even gave me some insider advice about how to best care for the unit. And -- I didn't have to wait weeks for the appointment! It was within a few days of my phone call.

T.L.D.R.: Avoid this company like the plague.

I never write bad reviews - in fact this is the first one I've ever written.

I reached out to AAARK because my realtor recommended them and they had decent reviews online. I cannot believe how seemingly incompetent this company is. Whenever their technicians come to my home, my issues get worse.

I first used them to replace my disposal and a few corroded pipes going into my hot water heater. Nothing was wrong with the hot water heater, it worked fine, it was just that the pipes looked somewhat corroded on the outside.

While that was happening, I was in contact with their HVAC specialists because the top floor of my home does not get any heat or AC. Initially, I was told, no problem we'll just upgrade your HVAC with a bigger unit. This happened right before COVID. This seems suspect to me, because the issue is that one vent in our house lets all the cool out and none of the others do. I contacted the HVAC person again after COVID had died down a bit, wondering could this possibly be a duct issue? A different HVAC specialist came by this time and looked around my whole house. This time, they said oh no your ductwork can't handle the upgraded HVAC, we'll need to put booster fans in. I think great, that sounds pretty reasonable. The tech then talks to the supervisor who informs him that despite this, in fact, my ductwork cannot handle the booster fans either and that the only course of action is to replace all the ductwork in my home. I'm slightly taken aback, but ask for a proposal and we can go from there. I receive no proposal. I contact the original HVAC guy again for a proposal. I receive no proposal. I'm literally trying to give these people my money and cannot.

Circling back to the plumbing work, I noticed that immediately after the pipes in the hot water heater were done, we had no hot water pressure. This was irritating, but the initial claim was that all their work was guaranteed up to a year after service. The work was done right before COVID started, so I again waited until COVID died down to restart this process. A new technician comes over because the old on "was no longer with them" and when I tell the new tech (who I think is a part owner in the company) he looks at me like the other tech never worked there. The new technician tells me he can't figure out what's going on, but it seems like there is a clog in the hot water intake. I'm thinking, ok fix it, your work screwed it up. Nope - I'm told that either we'll have to replace the boiler entirely or we'll need to get the intake fixed at cost. They told me they would take the cost of the original work off of a new boiler. How nice! The technician tells me they will send me a proposal in the morning. I receive no proposal. I'm literally trying to give these people my money and cannot. Wouldn't you know, after this latest technician left, the pilot light wasn't turned back on and now will not turn on, so I'm sitting here without any hot water at all.

Rest assured AAARK, I will not be giving you my money, you don't have to worry about me continuing to try. You've convinced me that my tendency to assume the best or for some reason keep trying despite things getting worse every time someone comes to my home is the wrong approach. What a joke.

Dustin, Teddy and Mikey were the best. They left my place cleaner than when they started. Worked very hard to make things better than before. I feel they under promised and over delivered. They were a joy to have working in my house. They stayed late to msle sure I had heat for the night. This is s top notch crew. I will reccomend AAArk to anyone that wants professional results for a fair price. It might be higher than the "other guys", but you get what you pay for.