Frei Plumbing & Heating

My mom Has used Frei for many years joe sold the business and the people that took over are a poor excuse for plumbers they are not professional and do not clean up after there work will never use them again they are making the Frei name look bad

I had them install a new hot water heater which required a permit and inspection. They charged me $90 for the permit fee. When the inspector came to inspect the hot water heater, I saw that the permit only cost $40 from the county. I called Frei Plumbing and Heating and left a message stating that I had a question after the inspection requesting that someone call me. No one called me back. $50 additional to file a permit with the county seems exorbitant. The installer was very pleasant and did an excellent job. The "boss/owner" was a bit gruff, but I was still pleased with the install, but was very disappointed to see the gouge on the permit fee.

Plumber did not show up for a scheduled and confirmed appointment. When I called him he gave me an unapologetic excuse about the dispatcher making a mistake, and he promised to call me the following morning to reschedule. I never heard back from him. Very disappointing because this company was well recommended and their failure to appear caused me to have to postpone a major renovation project

We got a new water heater installed. The Jazy-Frei guys had to spend the whole day doing it because of how the old one was installed. They were quiet, respectful of our house, and they did the job perfectly. It's been a while now, and there hasn't been one single issue! We cannot recommend them enough!

Awesome service! Frinedly, knowledgable and quick to respond. All is great with the world until the plumbing has issues. You guys did a great job! Fixed the problem and did it fast. Thank you for your professionalism and care. I would recommend you all to any and all who are in need of plumbing help!

After three calls, three separate visits and $400 later, these poor excuse for plumbers didn't fix the leak in the bathroom sink that they were called out for. They replaced and charged us for for parts that were never needed and didn't fix the issue they were hired for. I know where my sink was leaking from, I pointed it out to him, even took pictures and video to showcase the leak, and in turn he replaced several parts that had NOTHING to do with issue at hand. We still have a leak from our bathroom sink and the only way they will come out to remedy the situation is for MORE MONEY. Then, this dude has the audacity to tell my husband it's only a cheap part, an easy fix, he should do it himself. So, this clown KNEW WHAT THE ISSUE WAS, KNEW WHAT PART HE NEEDED, and here we are, a week later, the issue not fixed, and we're out $400. His claim, "you told me the leak was on the left side, not the right side, so I only fixed what you said was the issue. That leak isn't from my work, so yeah, I'll have to charge you more money." Don't we pay plumbers for their experience and expertise in the field in which they're supposed to specialize in? Do yourself a favor, avoid this business at ALL COSTS. As an inexperienced homeowner, I should have better researched and vetted the non-professionals prior to making the decision on hiring them. Now, we're forced to pay more out of pocket for another company to come out when it would have been cheaper to replace the whole sink and vanity. Hopefully my review saves homeowners the same heartbreak and anger we've been left with.

Replaced orangeberg to the tap. Amazing company. Very friendly and professional. Highly recommend Joe and his crew for your needs.

I had them put in a new furnace a while back. The owner seemed great when I was getting a quote, although I think it was all fake. I paid the $65 to have it inspected after, and I took time off because they said it had to be done. No one ever showed up for the inspection. When I called to see if it was ever done I couldn't get an answer or call back and I tried 3 times, one time was with the owner. I also think the furnace that was put in is too big for my house, it is so much louder than the previous one and costs me so much more, getting a new furnace did not save me any money at all. It has actually costed me more. Not a great experience.

Chris was very helpful in resolving a situation with my house I am purchasing. He was very detailed and thorough in explanating the how and why of things. I would recommend them highly.

Had these guy replace my difficult-to-access water heater. They were respectful, clean, quiet, and they did what needed to be done. Highly recommend!