Active Air Heating & Cooling

This company was dispatched by my home warranty company (American Home Shield) to check my air conditioner which was not cooling. After a week of suffering through 90-100° temperatures, the technician arrived & supposedly checked the a/c and reported back to AHS that the compressor has failed & that the compressor is missing a part (filter dryer) which voids the warranty for the a/c. As a senior citizen, I am now roasting in my home & immediately hire a new contractor to check the compressor. He found that the part reported missing is present & that the compressor can be repaired.

I will be cancelling my contract with AHS for selecting such poor quality professionals to provide service in a critical situation.

This contractor company was sent to our home by American Shield on 8/20/19 to inspect our ac unit. This was a second opinion. The first contractor was incompetent & failed to properly diagnose the problem with the unit. On his second visit, he only seemed concerned with$$$!
Active Air was sent out for Second diagnosis & review.!We were advised the compressor needed replacing and the report would be submitted to American Shield for authorization of replacement of compressor. I have made several calls to American Shield and have been advised they are awaiting report from Active Air! I attempted to contact Active Air andvthe phone mailbox was full! We were advised by Thomas (Active Air) he would support report to America Shield on 8/28/19?
As of today, neither company seems not to be concern with providing any type of status and or concerned customer service!!!!!
Cannot and will not recommend!

My ac stopped working two weeks ago, I called my home warranty american home shield for service. They assigned Active air heating & cooling to service my ac.
The guy in charge Carl. Came out and walked around where my filter was and asked me if my filter had been change, then went outside to look at the compressor, hooked up the gauges and said there was no freon. I then asked him if he had r22 freon and he said no. He said he had just used it on the call before me. He said that they would have to come out again and reschedule me.
Just for info, American home shield only covers 10 dollars per pound of freon and the rest is out pocket. My unit required 6 1/2 pounds. Active air heating and cooling charges 85 per pound, the consumer pays 75 dollars out of pocket , I needed 6 1/2 pounds. Do the math
I asked Carl if he would lower the price per pound and he agree on 60 dollars per pound, leaving me to pay 50 per pound out of pocket.
The following week a second person came out to fix the problem and I asked him if he brought the freon and he said yes but it was not the r22 freon, it was some alternative freon that was not ask good. I told him I wanted the r22, on what we agree on.
So nothing was done, they had to reschedule. One day before my 3rd appointment the called american home shield to cancel my service and I was reassigned with another company.
I called american home shield and asked why they had cancel and they could not provide me with an answer.
My guess is that Carl, the person in Charge of this business agreed on a price thinking he would pump some cheaper product without me knowing but I caught him in a lie and so he figure he would just cancel me.
I called American home shield, they gave the runaround and they could not get a hold of this company. I decide to cancel with American home, and the lady read the notes and said that Active air & heating reported that I was rude and felt threatened.
I GUESS WHEN YOU CATCH THEM LYING, THEY WILL LIE AND LIE AND KEEP LYING.
I explained to American home shield what they were up to but they didn't seem to care. That's why I cancelled my contract.
Just for info, First American warranty does not charge for freon.

This is the worst service I got from a company and I am 57 yrs old. They came out several time to fix the AC. The blower keep ringing even after the AC is turn off, they can not figured it out and request to replace the new furnance(blower is in the furnace). I asked them to put back the furnace, since they took it out in a few pieces. I want to call another company to come out to fix it.
I am still waiting for them to call me back. I also asked to speak to the owner several time in the past. Alway, got Carl the Manager got no where for months. They just can not figured it out how to fix it.
IMportant: if you are the owner. Pls call me back. I need your company to put back my furnace in 1 piecefor another company come into fix the running blower.

This company is not only incompetence but also unethical....again I am 57 yrs old and this is the worst service company that I experienced....

Pls don’t walk, but run away from this company.

I live in Palm Springs and the motor on my HVAC unit went out on a 117 degree day. ActiveAir had someone come same day, arriving at 8pm at my home. I didn't have high hopes that the unit would be fixed since he was showing up so late and didn't know what was wrong with it. The young man had a truck full of motors (his words), and had my unit back working within the hour. I couldn't have been more satisfied. He was fast, incredibly affordable, and cleaned up everything before he left (and it was a mess). Couldn't have been happier with my service. Highly recommend!!

The heater in my apartment hasn’t been functioning properly. I then contacted Active Air Heating & Cooling to help fix it.
They were very professional over the phone, the man answered all of my questions in a polite manner and we picked a date and time that fit with my schedule.
(This was great because my schedule is very hectic)
The technician (can’t remember his name) was very patient and didn’t take much time. He explained the
Problem to me and he was super nice. They are really great at customer service!

Victor was a very professional and Outstanding tech and worked really promptly to fix the issue with our AC thanks for working fast and professionally making that we had cool air in this heat especially with having a baby was a blessing to get help by Victor and his company active Air heating and cooling are Highly recommended !

Karl and Erik did a great job recharging my a/c unit, the price was lower than any other company and they were both very friendly, on time, and honest about what was required to get my system running again. It’s rare to find a company you can trust with great prices, so I will always use them from now on. Highly recommended.

I put 1star becz I had to, but this company is incompetent!! The 1st tech literally told me he was new and didn’t know what he was doing, after I took a full unpaid day off work, then the 2nd day I took off unpaid to wait for their “senior tech”, who came out and told me they needed to open my wall to fix my a/c, so I called a different repair company for a 3rd opinion, and they fixed my a/c in 15 mins! Never opening up my wall!!! Terrible company! And neither myself nor their tech could reach a working number to their company when things went wrong!! This review will also be added to yelp, social media, and the BBB!

This company is terrible and very unprofessional. I’ve been waiting for them to fix my heater for 3 weeks now. They’ve cancelled 3 times on me now to follow up on fixing the unit.Everytime there is an excuse and today Inwas notified via text instead of a call. 3 days I’ve missed out on work .I reached out to their dispatch to try and resolve this and they were pretty rude. There is many options out there and this one isn’t a good one.