Active Air Heating & Cooling

I was forced to use them with American Home Shield. Took time to get them to come out and then over a week and they are still waiting on the parts. When I called them, they told me the part was covered but I needed a sediment trap on my gas line which is a bunch of garbage and an upsell to get more money. The part is 60.00 I looked up online and the sediment trap is 495. It is just a small piece of pipe you add to the gas line that costs 2.00. I said I did not want that part and the person on the phone got really mad, and said if I dont get that, they wont fix the heater. I called my own repair person paid 175.00 and the part was here the next day and everything working, and from the first call to completely being fixed was 2 days with ordering the part. I paid American Home shield 100.00 for the service call, what a waste. they only hire shady companies.

These guys are scam artists. I had to use them for my insurance company American Home Shield and the technician came over and bold face lied to me about the problem and what he would do. My property manager showed me exactly what was wrong. It was not the transformer but an electrical relay that was causing the buzzing sound. I called and left a voice message and no one has called me back in a week. The technician said he would forward me his report and he never has.

When I called the insurance company they said the technician said there was no mechanical problem at all, and nothing needs to be repaired.

If you want to get ripped off then go with these guys.

Update: I just read a 5/14/2022 review by Michael D. of Reseda, CA and EXACTLY the same thing happened with me. It seems like they have a scam going on to deny service requests as fast as possible that's why the insurance companies like them. What a load of lies.

I just saw two (2) more reviews that used American Home Shield and had the same result:

Tuhin A.
Los Angeles, CA
10547
10/13/2020
This company was referred to us by AHS. There was leak in the duct system which is what i told them. Instead of doing anything about it, they claimed its something to do with "balancer" and referred it to another business. Stay away if you want an honest company, if you want to get the run-around this is your guy.

Rich M.
Corona, CA
57041
8/13/2021
Horrible. They came as part of American Home Shield (AHS) Home Warranty. Came once last month for AC that wasn't cooling. We paid $125 for the service fee, but a week later they had to be recalled to come fix it again. Gave us tons of dumb excuses why AC didn't work. Then Overcharged just for easy acid wash of 2 AC units. We paid $500 dollars and later they we found out locally we could have another service do it for $79 only. They would not refund or give any portion of overcharged money back. No empathy at all...Never use them. AHS shouldn't either.

After multiple reschedules on their end ,we finally had a technician come out to our home on August 2. He told us that the home warranty company required him to come and verify that our issues were what we claimed and then they would schedule a repair. He was at our home for about twenty minutes, super friendly and said we would hear back about next steps.

Ten days on now, it says that our claim is completed and closed. The guy at the home warranty company said it had been fixed. When I called this company, they told me the technician did not find any mechanical problems and took photos to prove he came out. Apparently hot air coming out of an air conditioner is not considered a mechanical problem. So that is their story and they are standing by it apparently. They lied about doing work to the home warranty company and said there was nothing wrong with our system. The woman I spoke to on the phone was indifferent and didn't seem to understand why there was an issue.

If it were possible to give a negative star review I would have. This company was contracted by American Home Shield to repair my AC. They canceled the first appointment 20 minutes before they were supposed to arrive. Rescheduled for two days later, then on that day didn't show up said they would be here later in the day when I called AHS to ask for another contractor I got the run around. AHS called Active Air and were told they couldn't come out all. I have never had this type of issue with a company in my adult life. I will likely be canceling my contract with AHS after this experience.

American Home Shield that covers repairs or replacement of some items contracted this company to repair my a/c . The technician arrived on August 2 after having to await 12 days for an appointment. The technician showed me the wire that was melted form the connection and asked if I had a dirty filter which I said I had just replaced. He said that was the cause of the problem and repaired the wire and reconnected it . He also mentioned that because I have a vaulted ceiling my a/c unit wasn’t big enough and he recommended a additional unit. The a/c stopped working again August 13 the exact same thing happened again the wire melted. I call (AHS) to have the contractor come back, AHS said the contractor said my a/c is to small.
And there’s nothing they can do. I told AHS the contractor lied they never looked any further for the cause of the problem and that the size of the unit was approved by a housing inspector. This is very disturbing hearing this because if the technician believed this and reconnected the wire to the a/c unit my house could have caught fire. This to me is unprofessional and negligent.

I was told by my home warranty to contact Active Air for the repair of my furnace. I called them got no response so I went to their website a placed a request for service today Dec 27. Last night at 9 pm received a message from confirming my cancellation of my appointment for today, which I didn’t cancel. I tried calling them this morning and no response also my home warrant tried calling and no response. They reassigned me to another company. There is no rating below one star so I’m not gibing them anything. Do not use them they are a rip off.

They cancelled twice and we're late the third time. These are the people my home warranty sent out. I had to call the technician about what time he was showing up and he gave me attitude .

Tech Arvin told me my fan motor needed to be replaced and he left. Arvin added information that he did not disclosed to me on his report which my home warranty insurance will not cover. Arvin said there was animal urine on the component inside my unit. My unit is approximately four feet tall. I did not see Arvin swap the unit and take a sample back to the lab. Now Active air & heating are not taking or returning my calls. AHS pick a winner winner to service their clients.

Unprofessional, unresponsive, and unreliable. I would never in a million years recommend Active Air to anyone. After two visits to attempt to fix my heater and a promise to return with a missing part, the company then ghosted me. We were without heat for nearly six weeks as I attempted to get a hold of them - I called multiple times, left messages. Our home insurance company (FAHM) also attempted to reach Active Air Heating & Cooling with no success. I can't imagine how a company that treats its customers this way is still in business. 1 month after my final attempt to reach them, after I had to get another company to come and finish the job, Active Air then had the audacity to reach out to me to ask me to refer them to others (?) after never returning my call or completing a service for my own heating system. When I pointed this out, they went back to not responding. At best, they are disorganized with terrible client service. But the impression I was left with was that they do not value their customers at all. Chose anyone else.

This company was assigned to us via our Home Warranty (American Home Shield) for a repair in our furnace. Gas company said we have broken rods which they could see and gas leaks. The report that was turned into the home warranty was “ unit too small for house” . This has nothing to do with the needed repair. Repairman couldn’t wait to say “ I can’t repair this” and left within 5 minutes. Obviously, wanting a job to replace entire unit. Don’t recommend this company or the American Hone Shield.