Family Air

The staff at Family Air Conditioning and Heating are very friendly, professional and knowledgeable. The owner Jerry is very easy to work with. Polite and honest. He came to our home and after answering all our questions and concerns to our satisfaction we decided to hire his crew to put in a complete air conditioning and heating system in our home. They also did the duct work in all the vents. They put in everything we needed and cleaned up after themselves. His pricing is excellent, nobody else could come close.
His technicians are amazing. Polite and knowledgeable. My husband 'Mike' and I would highly recommend Family Air Conditioning and Heating to others. Thanks again Jerry for the terrific service. Gonzales Family.

We had a few bids from different companies to replace/install a new air conditioning & furnace unit in our home. Family Air was very reasonable in price and honest. They gave us different price options on the units so we could choose what was good for us. Geralds staff were on time, professional and cleaned up and did an excellent job.Gerald called after the job was done to make sure we were happy and if we had any problems. It was a pleasure doing business with Family Air. we would absolutely recommend them. It was refreshing to find a company that was prompt, courteous, professional and honest. Couldn't be happier. THANK YOU FAMILY AIR.

I compared several companies to install our central air. We had some serious electrical issues that needed to be addressed, and a few extra bathrooms vents that complicated our requests for work done.

Family Air was quick to respond, looked at our house, and presented us with details of every step of the process.

Jerry and the install crew was courteous, professional, and timely. I have no reservations with the service they provided and would happily recommend them!

Having obtained bids from several different locations including Home D. my wife and I decided to go with Gerry and his crew based on the excellent feedback I had received by our friends and neighbors. Gerry's team were on time, courteous and professional and completed the job and passed all mandated inspections 2 days earlier than anticipated. If you want quality work and competitive pricing go with FamilyAir and you won't regret it!

I recently used Family Air after seeing the quality of their work on multiple family and friend's homes. In my house, they replaced the heater and installed an AC unit, as well as all new ducting, registers, a new air return, and thermostat. Not only were they fairly priced, Jerry and his crew knowledgeable, professional, and provided exceptional customer service. Also, all work was done to code (with permits) and passed with flying colors. I would recommend Family Air to anyone.

Best quality of service and work I have ever had! I had a 25 year old Heating/Cooling System that needed to be replaced, and I shopped around for several estimates. Not only was Family Air's estimate a fair price vs their competition, they were very responsive and available to answer any questions I had. They also worked with me on my financing options. When it came to the install I was even more pleased, the staff provided the same high quality of service as the owner. These guys were effective, efficient, and clean. If you have any Heating/Cooling needs, Family Air is the place to call....NO QUESTION ABOUT IT!!!! The System is working great and the CIty/State inspectors even mentioned the quality of work they have seen from this company, and said themselves when they know Family Air has done the job, they know the quality is going to be good.

What can I say.....?
Family Air is the most ethical vendor I've had the priviledge to do business with.
Their prices are fair, expert, courteous and clean installers. Always on time. Finished the removal of the old and the installation of the new a/c system and obtained all inspections a day ahead of the promised time.
Highly recommend them to any one.

We have the original builder grade AC/Furnace units that were installed with the home 20 years ago. These have struggled over the past 2 years to keep up with the summer heat and our AC bills have been quite high due to the loss of efficiency. Nonetheless we have kept these units operational. During routine seasonal maintenance on our 2 original AC units last month, we discovered a catastrophic issue with our upstairs AC and confirmed significant loss of function with the downstairs AC. Not naming names, but we had both of the bigger HVAC service providers come to troubleshoot and diagnose the issues, both indicating it was time for replacement. I felt the potential hole in my pocket thinking about a full replacement of both units (including furnaces which were functional but mismatched to any appropriate AC equipment being offered today).
We had both of the big service providers in Thousand Oaks draw up estimates for solid Trane equipment and both providers were in the $20K range!
Thanks to the kind recommendations on NextDoor, I called Jerry at Family Air in Simi Valley. Jerry was so easy and straight forward to deal with. His approach to putting together a bid was completely different from the others. He didn't want to talk budget at all, he just wanted to assess the house and determine the best equipment for the job. He came by, looked at the set-up, did his calculations and sent me a very professional and detailed bid. The price for a BETTER set-up than I was previously offered was HALF of what the other guys offered. I didn't even discuss price with Jerry, his bid was the best outcome we could hope for. Did he cut corners to arrive at this price? NO. Just the opposite. The install he bid was permitted, inspected, and certified as compliant with current efficiency standards (called HERS testing) and included really nice equipment add-ons like high grade filtration and UV sanitizer.
Prior to installation with Family Air, I invited one of the other providers validate just how competitive Family Air pricing was. Without letting them know I had a competing bid, I asked them to bring thier $20k bid to 20% MORE than what Family Air was asking. They completely balked and refused. I then told them that I had a bid from another provider (no names mentioned) that was below what I asked them to come down to. He then proceeded to bad mouth the quality of the other bid without knowing the details. They said, "that must not be permitted" "that can't include HERS testing" "they must be a 1 truck Chuck operation" etc etc... while storming out of my house... this validated just how competitive Jerry and Family Air are.
Come installation day, Family Air was extremely professional, courteous, and efficient. They removed the old equipment, and performed an exceptionally clean install in the garage and in the attic. The outdoor condensers also looked GREAT and were quiet! Family Air deal Carrier brand equipment which is TOP QUALITY stuff. The HERS inspection passed without an issue and the permit/inspection process also went well. The AC and the heat output is amazing compared to the previous units and cost so much less to run! All-in-All, I honestly feel lucky to have found Jerry and the professional crew at Family Air. They saved my summer, my wallet, and delivered a significant upgrade to my house that we will comfortably enjoy for years to come. Given that many of us in the community are running into end of life issues with our 20 year old original equipment, I can honestly say, you would be well served by talking with Jerry when your time comes. Our home was.

THANKS JERRY and FAMILY AIR!!

Had several bids for a full system replacement (minus the ducting). Felt comfortable with this company. Gerry was personal and a pleasure to work with. His team came in and did the job in less time than estimated. The units look great and operate perfectly. Highly recommend these guys.

Great experience from beginning to end. Jerry Jr explained to me in detail what needed to be done and gave me a very fair quote. Dylan and Eric did an outstanding job. They were prompt, personable and professionable. Will be recommending and using Family Air in the future.