Hug Plumbing Heating & Cooling Santa Rosa

My mother’s home warranty company put us in contact with Hug Plumbing when the prior plumber that was assigned to fix a shower, leaking into a closet, was unable/unwilling to make the necessary repairs. I called and left a message right after the company was assigned and immediately received a text message from Dan stating he would get back to me as soon as possible. Dan called me within 20 minutes and scheduled an appt for the next morning, even though it was a Sunday. After making 2 different trips to the hardware store to find parts for a no longer manufactured plumbing system… for a 36 yr old mobile home, Dan was able to fix the leak which had rotted out the wall behind the shower.

Dan was professional, helpful, friendly and knowledgeable, while keeping me apprised every step of the way.

Thanks Dan!

They came out through our home warranty. At first it was okay, they came out and made a repair. Then two weeks later the heater started acting up again. I called the home warranty company again and they told me the vendor would reach out within 24 hours. They didn't reach out. My husband tried to call. No return call. It was around Christmas so we waited TEN DAYS to hear back from them. On the 11th day I called and left another voicemail. On the 12th day I called our home warranty company, who called them - they didn't respond to them either. They dispatched another company who came out. The first company had installed the repair parts wrong AND blew one of our fuses. Mistakes can happen, but mistakes and not being responsive? NO.

Terrible excuse for an HVAC company. Made several attempts to get information regarding my rental unit but the technician only communicated with my tenant. The first time that I called to get additional information after his visit it said his voicemail was full. The second time I called I was able to leave a message but never did receive a return phone call. I eventually hired another HVAC company to do the work. Don't waste your time or your money. If I could give them 0 stars I would!!!

Unreliable. They accepted a work order from my home warranty provider and never bothered to call me to set an appointment. I called them several times, over several days and when I finally got a hold of somebody they said they had my work order and would get back to me. They never did. They have delayed the repair on my heating system. Awful customer service, they should at least have the courtesy to let customers know they cannot take a job so they can locate another technician asap.

Installed air conditioner. We had several delays but all were on the side of Warrenty. Once connected to Hug, they were responsive, on time & very professional. All permits & vent tests were all positive. I was very pleased.

I’m a renter and my landlord put in a order with them. They called me on speaker phone and I couldn’t even hear the guy and he ignored me when I told him I could hear him and then he hung up and since then I have been trying to reach them with no answer from both the phone numbers I have . My landlord said they are to be here the next day but I doubt that since I have no clue what time or anything. My landlord can’t even tell me the time. So I would give them a zero star but can’t . Don’t use this company at all.

I had great experience with Hug Plumbing. They are very professional, efficient & straight. I hired them for my ac repair in Santa Rosa & they did great job. They are knowledgeable, super easy to work with, respectful, and kind. I highly recommend Hug Plumbing for your heating and air conditioning needs.

3 days for an appointment. 4 days to submit work order to Warranty. Never answers the phone, or return messages.

Ended up not using them.

Worst company ever. They on't respond calls or call back. Had to deal with them through home warranty services.

They couldn’t be a worse company. Dont bother