Service 1st Contractors

Two technicians came to replace the condensate pump for my apartment AC then left and later that day I noticed the AC was not working and had to spend the night without AC. I could not wait another night for another technician to come so I opened the retuned air duct myself and found that the pump was not even plugged in the wall as per the photos. All they had to do was to just plug it in the wall!

February 8, 2018 This guy got his "Man" feelings hurt when I passed him and merged in front of him on the 405 South Fwy this morning at approximately 7:50AM. It wasn't like I cut him off or anything, he didn't even have to tap on his break, but the next thing I knew he was flipping me the bird behind me then he changed lanes sped up to get on the side of me to flip me off some more. Very stupid Van # 1851 or 1051 to insert yourself in road rage with you phone number on the van. Next time don't drive like a snail on the freeway and make everyone have to change lanes to pass you, if you can't handle it...Makes me think what else he would come unhinged over. Good job "Service 1st".

Best Refrigeration, HVAC, plumbers and electricians I've ever hired. They are always prompt and complete their jobs with great service while being transparent about the job. And having help for almost any possible service in one company makes them reliable and trustworthy when you need any service asap; they have your back.

I'm the Building Maintenance Engineer for a major city in LA County.
We've been using Service 1st to care for our Olympic Swim Center and all our water features in the city (and there are a lot!) for more than 10 years. I have 100% confidence that when I give Service First a call, I will get the job done right and at a good price. Seriously, if you don't call these guys, you're blowing it! They are honest and fair, you won't be sorry.

We called on a Tuesday to schedule a technician to come to our home and diagnosis a heater issue. The company scheduled us for Wednesday afternoon. Wednesday morning we received a call that the tech would be arriving in 45 minutes. We told them that didn’t work, as we had cleared our afternoon schedule rather than the morning. They canceled our appointment all together for Wednesday and rescheduled for Thursday. Luckily, we were able to call back and get a tech on Wednesday afternoon. For 10 minutes, we were charged $89. The tech told us the repair would run about $280 in parts and about two hours of labor, and that we could expect an invoice later that day to pay in order to move forward. We received the proposal Thursday morning with a cost exceeding $700! When we requested a breakdown of the costs, they replied that “we can’t give you a breakdown of the costs”. Say what?!?

Public trust and perception is key to any successful business, unfortunately Service 1st doesn't put safety first. While driving on the 405 South headed towards the 22 freeway, I encountered a very aggressive driver from this company. There was construction cones blocking the right hand lane and as I was trying to merge this Van aggressively sped up nearly forcing me into the cones and possible construction workers. I was forced to navigate into a cone so that ther van could overtake my position and speed past me. To be clear, there was absolutely no reason for this period! My vehicle had the right away as I was already in the lane and this vehicle was speeding from behind and forced me to move over so that he didn't impact my drivers side. BTW, my dashcam captured all of this. Business owner, if you want the footage I'll supply it.

Great guys! Very professional. They were on time, covered all the furniture and carpet in the area that they worked in, and did all their work with expert precision. Highly recommend this guys.

Excellent food from the al pastor to the carnitas and the best lingua around decent draft beers and just all around excellent food

Horrible customer service. Plenty of other HVAC companies out there i should picked any other one but this company.

The name speaks for itself. 10/10 will use again.