Pacific Heat & Air, Inc.

Ken is our hero (and his trainee too)!! They came out within an hour of us calling this morning (during the worst heatwave of the year) and got our A/C back up and running in about 5 minutes flat. We have always been very pleased with the fast and reliable service we've received from Ken and Paul at Pacific Heat and Air over the past 15 years. They've come to our immediate rescue more than once, and we can't thank them enough. Highly recommend their services.

Nice service and reasonable price for HVAC tasks from this company. Just replaced my 23 years old whole HAVC system and everything had been done professionally and smoothly with any hiccups! Recommended!

A trouble free experience from inspection and quote through the one day installation of our new Trane heat pump system. Ken, Paul and the rest of the team were a pleasure to work with.

We selected Pacific Heat and Air to replace our aging 23 year old HVAC system. They gave us a competitive price on a quality Trane system and installed it in one day. Ken, Paul, and Tom were a pleasure to work with. Their crew put clean tarps down before they started and thoroughly cleaned up before they left. We are completely satisfied and recommend PH&A to anyone looking for quality heat and air installation.

Wonderful experience! My HVAC unit died and Ken and his crew came out within 2 hours of my call. He quickly located the issue and had to source a new part. Within less than 24 hours heat was flowing back into the house. What a professional, polite, helpful, and personable group. Cost was very reasonable and they didn't talk down to me as has been my experience with other companies over the years. Would highly recommend Pacific Heat & Air.

Have used this service in the past and was very satisfied with the work and professionalism. They come in and started and do do not stop until the work is done. Clean up is excellent and you never knew they were there.
Haven't had any problems but if I did, in the past, they came out promptly.
The price was fair and I got an upgraded unit. I'm happy with the service and would highly recommend it. Mr. Paul is a very nice honest man .

I waited to see if I’d get a call back, but it’s been 3 business days so there you go. I reached out to this company to have someone perform a tune up of our AC unit. The website states “21-point furnace or A/C tune up $85,” so I assumed it would cost $85.

Our window was 2-4pm, the technician arrived around 4:15pm. I’ve been recovering from a bad bout of COVID, so when the technician insisted he come inside to check the thermostat I was put off that he saw us wearing masks and trying to distance ourselves, but had no qualms about coming into our home and standing close to us without offering to wear one. Perhaps I should have offered him one or refused him entry? I won’t force someone to mask, but read the room a little for courtesy’s sake. He also wasn’t wearing any kind of identifying badges/tags or uniform, so it made me more uncomfortable letting him in. Most companies I deal with would show identification or something. He didn’t even need to come in, he could have just told us clearly what he wanted the controls set to in the first place, we did the adjustments ourselves in the end because he wasn’t clear on how our control panel worked.

After he tells us everything’s fine, it’s just an old unit that will squeak (fine by me) he tells us the bill is $130, and claimed that $85 was for the service call/him coming out, and the extra $45 was for the actual labor. I don’t like “hidden fees,” and that’s clearly not what the website is claiming (claiming $85 for a tune up is not the same as $85 for the tech to drive over to my house) so it didn’t sit right with me. We paid without fuss, but I then called the main line and got a call center rep who took down my request for billing clarification and said someone would call me back, but here we are 3 business days later with no callbacks.

Overall with just not pleased, I’m not planning to use this company again unless I actually get a call. I doubt they need my money anyways, so there you go.

Ken, Paul and their team were professional, honest, and thorough throughout our Trane heat pump installation. They took the time to explain everything and answer any questions. They were respectful of our home, wore masks, and were friendly. Great value, service and overall experience! Thank you again Pacific Heat and Air

To begin with, Ken came out to my home and provided honest, valuable information needed to make a sound decision regarding the replacement of a 33-year-old Trane HVAC System. He was very kind, knowledgeable, and professional, and I especially appreciated that he DID NOT try to UPSELL this service. He provided both "recommendations" and "options" and allowed me, without pressure, to choose the equipment best suited for my home AND my budget. I was also able to finance this project at 0% Interest Rate for 60 month...can't beat that! On installation day, Paul (supervisor) and his crew came out on schedule to begin replacing my HVAC System. From the get go, I could tell that Paul was a professional, and highly experienced in his field. This was NOT an easy job, as my old system was locked in place from previous installers with all sorts of cement, glue, gunk, etc., which proved very difficult to remove. However, Paul never flinched! He strategically used this opportunity to gently "train" his less experienced crew on how to maneuver such obstacles, and then proceeded with the installation of the new system. I couldn't be happier with the equipment installed, and the service provided by this company. Pacific Heat & Air, Inc., as far as I could research, is the oldest company in the HVAC System business...that means oodles of knowledge and experience...quite evident during my HVAC installation. Choose this company for all your heating and air services...you'll be happy you did!

Paul with Pacific Heat & Air is a terrific service man. I had no hot water this morning. I called Paul and he was at my home several hours later! He fixed it easily and didn't try to charge me for unnecessary parts and services. My hot water tank also controls my heat and air conditioning. When he fixed my AC last summer during a heat wave he mentioned their service contract. I paid for two visits up front and he will be out twice a year. If I have an emergency he will be out within 24 hours and I will not pay a service call fee! I would just pay for parts and service time if needed. So today's fix cost me nothing. No parts needed and he discovered the problem within minutes. I keep telling him if they ever need client testimonials that I would be the first one in line to give mine. Call this company and ask for Paul. He makes the stressful part of home ownership much easier to handle.