20/20 Plumbing & Heating, Inc. (ca)

Bought a brand new home from Woodside Homes and our house almost caught fire because of the poor workmanship and hack work this contractor provides. I suggest if anyone needs repair and or new installation to look elsewhere. I wish I could post a picture of the bad workmanship these people do here in my review. But I did post a picture on this website.

This company is a joke. I have a new home, and the AC did not distribute evenly. Took them 3 visits over a few months to figure out they didn't install dampers. They also did not install furnace venting correctly, and couldn't figure out why there were issues until multiple visits. Then it takes them over a week to order the main circuit board for their own product. REALLY? So while waiting for the board to arrive, the AC goes out. I quickly find out they do not have emergency service. Tried calling them, since my home is still under builders warranty, and they close at 5pm...although their website says they will only handle "emergencies" (that they determine whether or not its an emergency). Even when it's 99 degrees outside and my AC dies, they won't send someone over until the morning. Unacceptable for any HVAC company not to have 24 hour service. I do not recommend.

ADDED COMMENTS (post-reply):
The thermostat is one that is through a vendor recommended by the builder. I am far from the only owner who is using a Vivent product. The expectation is that it should work. The issues at play however were irrelevant to the controls--it was specific to construction (dampers, venting directions, furnace issues)--NOT the thermostat. Most specifically, I will not do business with 20/20 because it is M-F and closes at 5pm. This is absolutely unacceptable for any reputable HVAC company. With the weather in the desert, it is critical that companies I do business with is 24/7. Of course, on your website you say that YOU determine what is an emergency--when it was 100 one day and my AC went out, and 20/20 did not see that as an emergency, it's time to go somewhere else now that my warrantee has expired. Furthermore, all of my issues and complaints about 20/20 have been reported, as instructed, to Beazer Homes customer service that I would expect to be reported to 20/20 management, since I am not supposed to work or talk to you directly according to the warrantee explanation. The fact that the initial construction was poor (so much so that 20/20 had to one day come in and change direction of two of the vent pipes out of the furnace--something that should have been done right from day one), tells me that there are more issues than can be solved by calling a manager. People have been nice and recognized my frustration, but obviously that didn't go far enough.

Not reliable as drivers cause damage to others when instructed by management dept. to deny, deny, deny. On 8-28-17 at 2.40pm on 60 freeway eastbound one driver was busy on cell to notice a 4 foot tire tread by slowing down to avoid, instead drove over it at regular speeds kicking it up causing damage to my vehicle! Unfortunately, Kristal who is in charge of handling these issues is avoiding liability by saying sorry. So people think twice before contracting a company with poor morals and judgement.

This company had me wait 1 whole month to get work after being hired if you want to live on the streets go ahead they will give you first hand guides to reach that. Even if you complain about not getting work and your a good work the company dont really have you in there best interest

I Can't Express Enough How Much That I Appreciate This Company and All The 20/20 Employees IN The Field and IN The Offices All Locations, Especially Our Riverside Locations Commercial Plumbers IN THE FIELD and IN THE OFFICE. IN THE WERHOUSE and FAB. YARD. WHO NEVER GAVE UP ME and BELIEVE IN ME and WHO INVESTED and INVESTING THEIR TIME & MONEY INTO ME. SO I CAN SUCCEED IN MY PLUMBING CARRIER.
And I ESPECIALLY APPRECIATE,

*NICOLAS EVDOKIMOFF*
20/20 PLUMBING & HEATING,
COMMERCIAL PLUMBER, FIELD FOREMAN(ROUGH), MY BROTHER.

Who Believed in Me,
Who inspired me, to become PLUMBER, to Learn as much as I can about Plumbing because Plumbing is a Career not a job. Who Inspired Me to THE BEST PLUMBER THAT I CAN BE. **
THANK YOU
Chris Evdokimoff
20/20 Plumbing &Heating
Assistant Plumbing Designer
Riverside,CA Office.

Don Carlos did an excellent job moving our AC unit so we could have our pool contractor get their Bobcat into the back yard. He was on time and got the job done quickly.

I will use 20 20 from now on.

Did you guys just see how they treat photographers??? This company needs to be taken out of business...

We are a New Lennar Home in Heritage Lake & have had 20/20 out a couple of times to make adjustments to our heat & air & the guys have always been very careful, friendly, & professional and take care of what needs to adjusted & follow up to make sure everything is working as expected

Tried to sell my elderly mother a new AC when she didn't need one. Real professional trying to take advantage of the elderly.

I bought a new home and been having many issues.
All i can say that their work is of poor quality and the technicians
lack experience and not professional over all just a big headache.