superior plumbing,heating and air conditioning

I was referred by my home warranty company and I had to contact them after 2 days. They said they would call and set an appointment the next day. Didn’t hear from them, so again I called. They start an appointment window. They never showed up during the window so I called. They said he was there and sent me a picture and address from someone else’s house. I explained that wasn’t my house and he said the tech would be there after. I questioned why I had a window and had someone there, he told me to cancel the request and find someone else. He lied to the warranty people and was extremely rude to me. This was the owner! Don’t use this company. I wouldn’t trust them to fix my stuff with how unprofessional they are.

Our homeowners insurance set this company up to check/repair 3 plumbing issues. We called them the minute we received an email from them and the man was extremely rude and barked that he'd call the next day and that the work was only for a toilet. He never called and we decided to have our own plumber do the work because our attitude was if the person was that ugly on the phone we certainly didn't want them coming to the house. Lost our trust and respect in 2 minutes of conversation.

Eric and his crew was awesome😊 it was a really big job that took about 2 days, he had to dig underground about 6 feet to fix the issue but it was done and he was very professional. I would recommend this company and especially Eric to anyone that needs plumbing work done.

So Old Republic Protection Insurance Company sent these "professional's" out to inspect our heating system. ( I advise if you use Old Rep, Get new Ins immediatly) they came out inspected unit, informed me the unit had a bad heat exchanger, bad mother board and not really repairable as it would only reach 92deg then shut down and needed a complete replacement. I called Insurance company to check status on replacement, insurance agent report that Superior found no issues what so ever with unit and that it was just to small.....I challenged the report at which they said it was verified and the tech's found no issues with the unit, even though they pointed out several problems and claimed full replacmentt was necessary. If your with Old Republic ins and they send this company out for inspection, sorry your loss cause they are dirty...

Similar to others Old Republic sent them out and they were the worst. The “boss” extremely unprofessional, customer service was awful you could even say rude. They even left their equipment at our house for a week. The “report” they sent was a poorly written three sentences. Beware of them.

What is the with the bad reviews?!?! Seriously, this company is one of the best I have ever had the opportunity to use. Let me tell you.... Southern California beginning yet another round of extreme heat and of course the AC in my house just stops working. Called Home Warranty company and the first company they sent me to - NEVER CALLED BACK. Even with the ceiling fans on the house got up to 90 degrees. Called warranty company again and I was given this company. Looked online saw the reviews, and frankly was terrified. This morning Devon showed up and fifteen minutes later it went from 81 in the house to a lovely 74. Bottom line - will use again, will recommend to all my friends, will leave this review and another one on Yelp. Will use again. Will request to use again through home warranty company. Excellent!!

I left a 5star review before, as they did an excellent job. However when I wanted to pay the service fee, they refused the check and said they were paid enough by the insurance, and also refused the tip I had ready for them. Today I received a bill from the insurance company for the service fee. When I checked with them they said that the insurance company collects it, not them. Yet it clearly states that the fee is due at time of service. I don't like the dishonesty. Would not use again

Old Republic Home warranty sent these guys out to replace a water heater. I didn't really care for the service when they were here, did a pretty lousy job with the install. The big thing was they had the pressure release line stop about 5 ft off the ground and about 16" away from the copper drain line that it is supposed to hook up to (that goes outside). My wife asked about it and they said (in regards to the drain line that went outside) "it was old and not needed". Looks goofy but OK I guess they are the professionals after all. Well 2.5 years later and I am selling my home, the buyer gets a home inspection and the inspector says absolutely not, having a release line 5 Ft off the ground (cut off) is not to code. I call Superior first, send pics and explain the situation. He wants to charge me again to send someone out. After lots of back and forth he tells me that they would not have done that implying that myself or someone else got in may garage and took off 16" of copper. I called the warranty company and insisted that my complaint go to their "vendor relation" person (which is running the complaint up the flagpole I guess). Basically they do not care about individual reviews (have you seen them respond to any previous complaints) as long as they have the source which is these warranty company's they are happy. SO, if you have an issue be adamant with your warranty company and maybe if they get enough complaints they will shut them off and then the company will have some negative affect for their terrible work and service.

We had 3 different AC guys come out in the past week to fix our all of them failed. Then Superior plumbing, heating, and air conditioning came in and saved the day. I will absolutely will be going back to them. They came out same day, and was able to fix it in 25 minutes even fixed wires other companies cut and broke. Job well done. Thank you!

Did a job at my house through home warranty.
Easy straight communication, good job. Can recommend them!