Schaef Air

Extremely satisfied with the service we have received from this company. A representative was sent to our home ASAP due to our circumstances with the unit malfunctioning. David was able to quickly evaluate our home and with the help off Ann to give us a quick estimate and date for installation. Even though our AC unit was not ready for the day we selected, Ann made accommodations to get us a unit on the date we agreed on. Ann was very attentive and quick to respond to any questions or needs I had.
Besides the quick responses, the men who arrived to our home to install everything did a phenomenal job. My wife and I were both home during installation. We were very impressed with the professionalism, how each person had a designated task, their communication with each other, how quickly and efficient they were at getting things done.
Thank you to the entire Schaef Air team.
Michael, Alexis, Kennedy, and Hunter.

Beware, they are not resposive to resolving problems. New HVAC system and 3 technicians can't fix the grinding and rattling since installed 9 months ago. Unable to sleep with the unit on. Sometimes you get a lemon and it needs to be replaced. Beware of doing business with a company that cannot troubleshoot issues and does not have reliable technicians. Each technician had a different take on the issue and none of them fixed it. Caution when choosing this HVAC contractor.

Poor customer service. Had a whole hvac system installed in October and was told that the system had a 10 year warranty. We have called 4 times in the last 3 months and have not received any response. Be warned, if they can't back up warranties with proper written warranty, how to you know it's valid...

I am a highly satisfied customer, with both the Mitsubishi Mini Split ductless unit and the company. The installers reported as scheduled and diligently worked to complete the new installation in a timely manner. They initially said "2 days for completion." They finished in a day and a half. Their price was UNDER the quotes I received from the other two companies. The two installers, Richard and Jack, were courteous and professional. They cleaned up after their work. They patiently answered my many questions about the system and ensured that I knew how the remote units worked before leaving. My historic home, that did not have a heater for the past 21 years, is now efficiently heating and cooling, based on my selection. I am thrilled. After all those frosty mornings when I needed to wear a jacket inside, now it's not necessary.

Signed, a comfortable, warm on cold days and nights, and very happy customer.

Thank you Schaef Air Company and Mitsubishi!

Well, I am completely floored! What a great experience. We wanted to install mini-splits in our three upstairs bedrooms and got three estimates. We were very impressed with the owners and the office staff. We had additional questions about the installation following the estimate, and they were more than willing to come a second time to discuss details. When the installers arrived, they came with brand new drop cloths because they knew we have white carpet. Impressive! There were initially four installers and they were extremely courteous, efficient and careful with our home. Midway through the installation, two supervisors came by to assist. When they were finished, our home was as clean as when they arrived!! We got a complete tutorial on how to maintain the units and how to work the remotes. We couldn't have asked for a better experience! Thanks for a job very well done, guys!! We are thrilled with the service we received!

The best! In ever way: professional, accurate, knowledgeable, courteous, responsive, helpful, willing to please the customer, etc. Plus - it's a local company that I could support. John is extraordinary in his knowledge of the industry and of the city and LWV rules and regs. He knows the people involved to contact for the permits; he knows Laguna Woods Village and all the areas he serves; their products were exactly what I wanted; the staff are all very friendly, polite and helpful. A "can do" attitude with quality products and excellent service - I wish all businesses were like this! A pleasure to do business with them."

We used Shaef about 4 years ago to install mini splits in our house. Their prices were unbeatable and their service was fantastic. I have recommended them to anyone who had asked and about 5 of my neighbors have used them now as well.

Work was done quickly. Would have given five stars, but had communication problem making installation appointment. People need to book installation months in advance.

Angry as Heck! they were suppose to be here btwn 10-12 today... I get it when you're bust and backed up...but a simple courtesy call to notify a customer would help..sat here for 3 hours without getting paid at work. Lost money and no air...from a recommendation! UPDATE 7/12/17... I received a call after this situation from Ann & ended up rescheduling for the next day...which actually made it All Good...was originally angry due to not receiving a call to advise they were running late...this morning the service tech was on time and handle everything wonderfully...changing my score to 5 stars!

Awesome. Very professional, friendly and efficient.
. I highly recommend