Highland Air LLC

TL;DR, Shai is a great guy all around and went above and beyond to replace our AC with a new system that is quiet and more efficient. By far the best and most honest out of the four bids we received.

Words really cannot express how WONDERFUL Shai and his team are at Highland Air. We found Shai through a family friend's recommendation - he installed a mini split system for them and they absolutely raved about how excellent his work was.

We bought our townhome last year and didn't realize the AC unit that came with the home was 18 years old. It leaked last year so we called another AC company to fix it, they became our regular servicer. All was well until they came to service and falsely told me that the motors were failing. Quoted me 2,000+ to fix it or 13,000+ to replace it. I was skeptical so I called two other vendors, who said the same thing and also quoted outrageous pricing (one even suggested tearing into the wall to add another unnecessary duct) for replacing the unit.

Shai was the only one who did NOT immediately tell us to replace the entire system. He actually said the unit was working fine and could continue to work for a long time but if we really wanted to replace it there are more efficient models that can save us money on our energy bills. He was honest with us from the start, and even came all the way from Thousand Oaks to us (20+ miles) to give an estimate.

Rather than wait around for our system to break, we decided independently that we wanted a newer more efficient system. Shai's pricing was lower than the other AC companies and had a much higher SEER rating. Plus, Shai is a super nice guy and we felt comfortable with him in our home. He always answered promptly and was extremely thorough in his communications.

Shai and Fernando came right on time for the install. They were extremely careful not to make any mess or bump into anything in our home. They worked efficiently and replaced the unit in our attic in just a few hours. They also set up a new ecobee smart thermostat for us. They were courteous and mindful about wearing shoe covers in the house as well. They finished the install and tested the system early afternoon. I was never worried about them doing a bad job, and they kept us appraised of the process the whole time. I have no idea how they got the air handler out of the attic but it was a very quiet process.

Overall, we are very pleased with the work and super happy to have a new, efficient AC before the heat hits us in the valley. We will definitely be recommending Shai to all of our friends in the area due to his kindness and great workmanship.

Shai did a great job repairing our AC.
Very professional!
I will definitely call him next time.

If I should ever need the services of an HVAC Company again, they are at the top of my list for service. He arrived when he said he would, assessed the problem, ordered the part, and returned the next day to complete the call. I am happy and my family is warm and cozy. Thank you.

Originally found this company just doing a search on google. They came out and did some basic servicing for us…no problem. Then a few months later the AC stopped working in the middle of a heat wave. Now that I had contacts there, I was able to text Shai directly and he was at my house a couple of hours later. He diagnosed the problem and provided different options for fixing it (varied based on price and approaches to fixing vs replacing). The system was fully fixed and working the next day. Great support and highly recommended!

My wife found Shai after a long online search. When interviewed he was in every way exactly the man we were looking for. We have lived in our house for 34 years without air conditioning or heat. One reason was that we never found reasonable or competent workmen. His estimate met our budget perfectly. He did everything he promised on time, expertly and with a professional attitude. He is a workman who takes pride in his work, its outcome and the happiness of the customer. It is personal to him that the work be done well. He is straight to the point, all about the work and honest. He is also personable, well mannered and aware. You could not find a better person for the job no matter how long you looked.

Shai was great! He has a vast knowledge in servicing both air conditioners and heaters. We have several units that he was able to trouble shoot and fix all in the the same day! I highly recommend using Highland Air. Julie

During the hottest month in history in the state of California, a brand new air conditioning unit was installed within a 4-hour period. Shai was terrific. I would highly recommend anybody using. He was diligent, timely, and a man of his word.

Shai was a great choice and we’re so happy we went with him. He was responsive, efficient, and professional. He also had a very quick turnaround time. We thought we would need to wait a while to replace our AC but we were pleasantly surprised at how quickly Shai got things done. Would recommend 10/10. Thank you Shai!!

Shai was efficient and professional in quickly resolving the problem we were having with our heater! He was very nice and honest in helping us problem solve, which is unfortunately hard to come by these days! And fair pricing. Would definitely recommend and use him again.

Excellent experience. This company was sent to me from AHW (warranty company). I had an issue with some rooms in the second floor who barely got any air flow.
Shai came to examine the attic and found some intersections that were blocking the air flow. He contacted the warranty company who approved the job. We scheduled for early morning, Shai arrived on time did the job in 2 hours, cleaned up after him (including some old ac duct that I had there before).
They submitted the invoice back to AHW and take care of that as well.
Thanks for an awesome job!