Just Right Services

My sister referred me to Just Right Services who she called to do some maintenance at her house in Mission Viejo. The owner Drew is awesome. I needed a new AC and heat pump. He explained everything about how different levels of air conditioners work and how some are more efficient than others. In the end, my unit could only use one kind of air conditioner due to the heat pump I needed but it was very educational.

The install was delayed a little due to the wrong heat pump being delivered but his company sorted it all out as quickly as possible. Mitch did the installation for me without any issues. There was a hole left behind but Drew came out to patch it up.

Whenever I had a question or problem, Drew responded right away to my email. I have called emailed him several times since the install. He gladly came out to check that the system is in perfect working condition himself or sent Mitch to check it out. In fact, Drew came out to check on my system personally when I was concerned the heater was not working well in January.

More recently, I had mold on my wall and was concerned of a leak in my refrigerant line and Mitch came to check for any issues. He checked everything and explained all that he found out from running tests and checking in my attic. Drew also came out when all the work done to make sure that all was well.

This is a company I am glad I chose for my AC and would choose them again if I need a new AC in the future.

UPDATE: I just had Just Right Services come out to replace the faucet handles for my tub shower along with the leaky stem valves. Robert did a great job and taught me how to do it correctly if I ever decide to try it on my own in the future.

This all started back in September when my AC unit started draining onto my patio. A technician from the company came out and determined the AC drain line was clogged. In the process of clearing the drain, he caused massive amount of gunk to spew out of my bathroom sink and all over the bathroom bc he didn’t seal the valve. He did clean up the mess and give me a minor discount. On his way out, he manages to leave a full size 8 foot ladder in my closet. I had to call the company and no one was aware the ladder was missing.

After seeing all kinds of things spew out of my bathroom sink, my sink was now super slow to drain, like it took days to drain completely. My sink was slow to drain previously but would do so in a minute or two. Of course I associated the two events bc they happened one after another. After some back and forth with the company reps, no one could articulate to me why the two events were not related. They finally decide to send someone out. This guy came out charging, deflecting blame immediately but again, did not have the articulation skills to explain to me why these events were unrelated. After he opened up the pipes, it was clear to me that in the process of clearing the AC drain line, it pushed the gunk passed bend in the pipe to the flat section, basically only allowing water to seep thru. At this point, I was done! I just paid the guy so that I wouldn’t have to deal with another appointment and missed worked hours. My feedback for that technician was that he didn’t seemed able to handle the snake very well, as demonstrated by the dent he left on my bathroom wall.

I was going to let it all go and just send only good energy out to the world when I got a bill for 150 from my HOA this week. I called the owner to see if he was willing to settle it but he was so adamant that it was due to illegal piping in the walls of my condo HOA in Irvine. At this point, I have very little choice to settle the bill on my own, as interest will start to accrue and it associated with my unit.

Because I fairly paid for my services, I thought the least I could do is leave an honest review

1) under qualified/inattentive/not articulate employees
2) overpriced
3) never received a single email receipt for the work, even though both technicians said they would send me an email

It's been an insanely hot summer, and the last thing we needed was for our air conditioner to break! We had a few companies come out to look at our situation and decided on Just Right Services, because they seemed the most reliable and really appreciated that we'd be able to trust on them in the future if anything goes wrong. Our interactions with the sales rep and all the workers were great! Highly recommend!

Drew and his team are all around professionals. We just had a hot water slab leak (flood) and we were amazed at the fast response time, spot on estimate;looking at all options with written estimates on all options, and attention to detail. Everyone on the team, Drew, Mike, Chris, and Robert were very polite; collaborative with us and each other; and cleaned up to the point where no one would have known they were there, other than the expected holes in the wall. Great problem solvers and we valued their honesty. Just Right Services did everything “Just Right!” We highly recommend Just Right Services for their timeliness, honesty, knowledge, courtesy, and professionalism they had with us.

Absolutely wonderful company to work with. I put an all call out to all our friends asking if someone knew someone who did Air Conditioning as it was 102 outside and our air died. Many replied with don't use options but one friend passed on the name Just Right Service. We called and the next day Drew was out to fix our air conditioning. Sadly after 20 years it was shot......but Drew moved quickly to get us a new system and it was installed the next day. Mitch did an awesome job with the installation in an attic that was about 110-120 degrees! Other companies said they couldn't get to us for 1 to 2 weeks!!!! I will use Just Right for any needs we have in our house from here on. After a long day, Mitch even stayed and programmed the new "Nest" thermostat for us. I wish I knew the names of the other 2 guys that helped as they were a great team!

Just Right is our go-to for HVAC and plumbing. Very punctual, friendly, informative, reasonable and most importantly, do good work! Today, Bob M. installed H & C water valves in anticipation of the arrival of a new washer/dryer. Perfect installation visit from our perspective. Thank you, Bob!

Robert was professional in every sense of the word and extremely knowledgeable. I learned more from him than any service and repair technician I have ever had to my home. I would not hesitate to recommend him. On top of all that, he was very friendly and a pleasure to work with.

The entire process from the estimate discussion by Nick and the installation of the furnace by John, Steve and Mitch was the best. They remained diligent throughout - including overcoming problems in our older system - and now it works great. I am extremely happy with Just Right Services!

Great Experience! We called them on Monday because our old AC system stopped working. The next day we had a new system installed. Everyone else we contacted wouldn't even come out to give us an estimate until several days later.

I found Just Right on Yelp. I am very happy with their performance. Fair pricing and explanation that I understood. I have found my forever Plumber! Thank for sending Robert. He was courteous, professional and friendly.