Just Right Services

I called this morning when our tenant notified us the AC unit was dead and she was worried having a child with a chronic illness that cannot get overheated. We panicked as everywhere was booked until next week. Then I talked to James. He totally empathized and rearranged their schedule to get Nick out within *hours to assess the situation. They miraculously fixed the 28 yr old unit, but we agreed a new unit was in order and will be replacing next week. THANK YOU Jason and Nick for your big hearts and wonderful service!! We couldn’t be more pleased and they will always be referred to anyone we hear is in need of HVAC service.

I would highly recommend Just Right Service - William was very impressive in the way he handled our request. He explained everything to us clearly, and gave us multiple options afterwards. He was transparent with the issue we had with our AC, and seemed to go above and beyond to help us. He was professional and prompt with the work, and seemed to have done a great job overall.

These guys have always done a great job for me. I’ve always had Nick come out and he is professional and courteous. They have been maintaining my hvac system and installed a water heater. I highly recommend them.

Just Right Services installed a heat pump water heater for me as I was switching out all my gas appliances for electric. After they turned off the gas, I realized I had forgotten that I had gas heat. Mitch was so amazing explaining the options for replacing that as well. They came back to install a heat pump which would serve as both my heating and air conditioning system. In the process, several other things came up and they went above and beyond to just take care of whatever I needed, even a few other things that had nothing to do with the water heater or heating/cooling. Absolutely amazing service. Thank you Just Right Services!

Getting ready for the sping/summer use of the A/C and depend upon Just Right Services to get things ready and avoid any A/C season pitfalls. Always done professionally with aplomb and professionalism. Nick is our guy and has been taking care of us regularly. We will continue to keep doing maintenance business with Just Right and they do a great job! Kudos guys!!

We called for service for our heating unit. They came out advised we should replace the entire unit. We agreed and had a new heating unit installed. The service was professional and good. The first winter the unit stopped working. We called and they came out identified the problem and replaced the part under warranty. We only use heat a couple months a year. This winter it broke again we scheduled an appointment they came out identified the problem and said they would order the part. At this point I’m started to have regret. Our previous unit worked flawlessly for my entire life. Now I know they don’t make things like they used to but this feels bad. After a couple weeks the part came in. They called and said part came in and scheduled appt. Monday came they called to confirm appt and said tech will be out tomorrow and this is your Bill amount. Feeling frustrated and losing trust and regretting my decision of replacing unit and not getting second opinions I left a review with my feeling. The owner followed up and looked into my account. He was able to discover that manufacture has had issues with these new units recent changes in gov regulations. He was able to put in a order to the manufacturer. I was really happy with the customer service and the kind response from Just Right Service. They showed that they care and will make things right.

Scheduled a repair for my water heater between 9 and 10 AM. Next morning dispatcher let me know that the plumber would arrive closer to 10 and would notify me 20-30 minutes before arriving. Plumber Mitchel Hanes arrived on time, was polite and professional. Performed the needed replacement of my thermocouple and was on his way. Everything went exactly as expected. Would definitely use again.

Very honest company. Found away to fix our air conditioner without spending a lot. Excellent Service! Highly recommend.

My condo unit has a specific HVAC system that not all companies know how to service. One of my neighbors had used Just Right Services in the past and recommended them because they employ HVAC and plumbers so you don't have to call out more than one company out to address your problem. I requested an appointment via their website and got a phone call. I had to call Jared back because I was at work when he called. He patiently listened to my heating woes and brief history on how it all started. He knew my specific system type from the description I gave. He said he could have someone out the same day but I requested an appointment the following Monday morning due to scheduling. The diagnostic fee was $95 to go towards repair, if we decided to move forward.

My husband met with Leo and gave him the lowdown while I was at work. Leo figured out the issue and said a few parts needed to be replaced. Thanks to hard water which is prevalent, we had some calcified pipes. Thankfully, we didn't have to replace the entire system. My husband wanted to discuss it with me first before moving forward. I got an estimate in my email with the details on what needed to be replaced. It was reasonable and I was ready to move forward. Mind you, we have been without heat since the start of winter and powered through with small space heaters and wearing layers. I called JRS and they had Leo call me back to discuss what was needed. He gave me a thorough explanation and let me know I could choose to do 1 or 2 of the 3 items that needed replacing but I went ahead to schedule an appointment to get all 3 items replaced. We scheduled for the following day for the same time period. However, due to a rainy day delay, JRS had to reschedule our appointment.

The day of the appointment arrived and two technicians showed up to deal with our issue. The parts were replaced and our system was up and running. Our heater is now heating the house and I'm happy with JRS and their service. Thanks JRS for getting our heat back up! I recommend you call JRS if you have a plumbing or HVAC issue.

I just had my AC system checked out for summer and we found a small part needing to be replaced. Mitch took the time to show the digital readouts that led to his recommendation and answered all my questions about possibly updating my unit but did not push for unnecessary expenditures right now. I appreciate the honesty!