JW Plumbing, Heating & Air - Serving San Gabriel Valley

Generally speaking, I don't care for HVAC companies. My experiences have rarely been straight forward.
Overall, JW got the job done. But once again I was left exhausted by an overcomplicated process.
Any-who. My heating & air unit is fairly new and I do maintain it, but for whatever reason it doesn't blow hot air after long periods (summer mths) of non-use. I would normally call the company that installed system but they were fully booked, and they've been bought out a couple times so my loyalty wasn't strong. I used opportunity to try JW.
When I called to make the appointment they were friendly, attentive and eager to help given I was freezing. I got uneasy though when they hard sold me on purchasing the bi-yearly maintenance plan on that first call, before we had even settled on appointment details for my initial request, my heater isn't working. A little cart before the horse asking me to buy a service before providing me with any services. Thought it was weird but I fought off offer and appointment was made.
Tech showed up on time, as scheduled, on appointment day. He was also friendly and attentive. He went under the house to check out system and within like 5 minutes hot air started to blow. Yay, problem solved. I yelled down "we're a go! What did you do?" He yelled back "I had to jumpstart the system". I didn't pretend to understand what that fully meant, knew he'd explain more when he came back up. He came up after a bit and didn't start with explanation of work done, rather, he showed me phone pics taken of my ducts, pointing to areas of dirt to sell me on expensive duct cleaning services for 10 grand. I didn't see dirt in the photo, or rather, I didn't see any recognizable objects, I had no idea what I was looking at really. I paused that topic and asked what he fixed related to why he was there, my heater. He didn't offer a clear scope of work, he walked over to my thermostat, started futzing with it, pushing buttons, changing/setting up schedules, replacing batteries, concerned because nothing was working. I should replace thermostat he said. I walked over, asked what function he was trying to do, turned it on with no issue....Heat...auto...on. It's working, hear that? Ohhhh he said, yes it is, great. Then he told me about an out place ground wire he repositioned, asking me who originally installed the system as if to suggest greater issues awaiting.
I asked for the total and he quoted $250. $100 fee for visit and $150 for work done. He asked if I thought that was fair. How could I know, I still don't know what he did as he never explained it, but I was happy to write the check to have it be over.
He complicated the heck out of it. My guess, he went down the checklist of troubleshooting options and got lucky on option 1, reboot. Why didn't I think of that? He did make sure to re-offer the bi-yearly maintenance again, as that would offset current fee owed. Oh and an urgent request to schedule that 10k duct cleaning.
Could have been worse, I don't think they're scammers. He didn't hit me with a made up heat exchanger crack or anything, but I'd like one of these experiences to be simple and easy.

Excellent service. Leo quickly found the problem and fixed it. Gave my system a quick check and made some recommendations which I did not proceed with at this time. Leo was professional and answer all of my questions. Great service from Leo and his company.

Thanks James for your service today and taking the time clean and inspect my AC/HVAC unit. Thanks for being thorough and explaining things to us and recommending what is needed for our system. Thank you JW Heating and Air for your wonderful service as usual. Greatly appreciate it!

Courteous, efficient, prompt, JW Heating and air takes care of both our office building and our home very well, both installation when needed and maintenance and repair. We recommend them highly.

Service/repairman, Gerardo, was an excellent representative for this company.. Polite, considerate, extremely knowledgeable and thorough.
Very clearly explained the problem and resolved my problem to my complete satisfaction. Highly recommended.

Victor was extremely professional and knowledgeable. He sat down and explained my options using understandable terms.

Victor was immaculate and respectful of my home.

He is a pleasure to work with

I was having a problem with a noise when the furnace started up. Dustin was a great guy who climbed up in the attic and found the issue - bearings were on their way out. He told me everything I needed to know and offered helpful suggestions for what to do. Thanks JW!

Mike was on time, great at explaining everything , efficient reassuring and did all he could to protect my floors and property , want him as my tech forever
ps shout out to Monica in office . I love her and her help and kindness and responsiveness
susan

Sal was great! He explained why our system was not working properly, and went the extra mile to make sure all avenues were explored. He was thorough, knowlegeable, and pleasantly.professional.

Michael came out to my residence to give me a consultation for installing central air into my house. He was very informative and helpful as well as able to answer all the questions I had. Would reccommend to anyone.