McMaster Heating & Air Conditioning, Inc

My 4-year-old unit has twice stopped blowing cool air since purchasing and having is installed by McMaster in 2013. The first time around it was about 2 years after McMaster installed it and then subsequently serviced it, the second time around was on 8/4/17. The technician they provided the first time, serviced it by adding 2 lbs. of refrigerant, charging $160 and leaving with the comments that there were no further issues. Because the unit stopped blowing cool once again on 8/4/17, it prompted me to do a google search and I found that a properly installed and properly functioning unit should never require refrigerant, and if your unit does require it, there's another problem. McMaster company reps admittedly stated their technician the provided on the first issue, is no longer with them because he was not thorough. It's obvious to me that the first incident resulted in the second incident because they failed to diagnose why the unit stopped blowing cool air in the first place. I had requested to speak with the owner upon my initial call this second time around, and was told by the girl who answers their phone that it's not gonna happen. She was right, it didn't. A courtesy call from the owner to discuss my concerns would have saved them this negative review.

Sure, they were professional and insured me that they were the best qualified when they sold me their product, but the true test is their treatment and competence by all employed by McMaster after they have your money. McMaster has failed this test in my circumstances.

I got several quotes for my AC replacement and we were pleased with Ron and his team. The team who installed the unit were professional, clean and made the process very seamless. Working with Ron was easy and simple and Christina was very quick on responding to any requests.

In July, 2019 McMaster installed our new Carrier HVAC system into our home that needed all the ducting and vents changed out due to the original central heater still standing at 53 years old, with asbestos wrapped ducting. That was all removed by abatement specialists as part of my purchase with McMaster. The new Carrier HVAC system with a five stage A/C unit was installed in a couple of days. All new A/C ducting was placed in the attic to all of the rooms.

The team McMaster had at my home knows their individual expertise, and they work in sync supporting each other in their respective roles. The permit was paid as a part of my contract, and I was glad all of the work passed. The inspector even said that the installation went beyond satisfying the permit requirements.

It has been over a month in this summer heat-wave, and we are in love with our whisper-quiet outdoor A/C unit. I love setting MyInfinity thermostat from work, so it is cooled off when I arrive home, or for my pets when needed.

I found McMaster by calling Carrier directly asking for the top servicing companies in my area. I also cross referenced them on other review sites. I asked the scheduler to send their most experienced person - ANTHONY. He was AWESOME. He systematically and thoroughly got to the root of the issue - electrical wiring. A simple fix! A previous servicing company had an inexperienced technician sent to my house and he was estimating the problem to be several hundred or thousands of dollars to fix. ANTHONY walked me through the issue which should have been detected by a properly trained technician. THANK YOU Anthony and McMaster for saving me time and money. You have earned a loyal customer!

I had an excellent experience to rebuild a new heating and airconditioning system in my house. Contract, installation, repair service and management of McMaster had been done in professional way without any trouble. I really appreciate their job!

This is the second new Heating and Air Unit installed, the first was downstairs, now upstairs. Their price was competitive, they came through as promised and the job went smoothly. Everything in good working order and we were very pleased.

Ron McMaster and his team generously and patiently shared their expertise to tailor the best HVAC system for our home. I would urge anyone feeling overwhelmed by HOA and city requirements to call McMaster Heating and Air Conditioning. They will guide you through the permitting process, installation and maintenance. Call Ron and your HVAC problems will soon be solved.

The company installs high quality equipment at a good price. Installation was very quick. They worked with the other contractors on the project with out any problems. Very helpful in getting rebates from the utility companies

Justin was the service person on our six month service program. During his review of our A/C he found several deficiencies that could lead to a serious and costly equipment breakdown. He was able to explain the relationship of the defective parts (capacitors ) to the wellbeing of the system and the cost of repair vs breakdown. He had an unusual ability for communication and very clearly explained the complex circumstances to us.....as a novice to electrical matters I was impressed.
He concluded his work and left the site in a clean and tidy condition.

Very happy with the work quality on installing new AC system. Very professional installers. Very helpful and attentive staffs.