Story Heating & Air

Highly recommend!! I thought I was looking at a major financial hit not to mention 3 kids in a 90 degree house… he came early on a holiday and us up and running in under an hour. Nice guy, professional, responsive, and reasonably priced!!

Bill was very helpful with our air conditioning on the hottest day in Chico. He called us right back, and went above and beyond what we were expecting.

My husband and I have gone through Bill at Story Heating & Air for about five years now. He is kind, professional, affordable, and great at his job! He has been dubbed our HVAC guy now. Terri who works in the office is also great and keeps you up to date with work being done or appointments. Story Heating & Air is our go to for all HVAC and I highly recommend!

Bill Story is outstanding and did a great job with our Bryant HVAC system that has a very complex Honeywell master control panel; we highly recommend him as well as Terry his office manager/dispatcher. It was a very complicated job due to several stages of our system had failed, part of which had even been installed backwards by another company, but Bill expertly did all the right diagnostics, troubleshooting and repairs that ended up saving us several thousand dollars as other companies wanted to sell us a whole new unit. This was a great experience with a great company that has become so rare these days.

I've known the owner, Bill, since before he had his own business. I'm a general contractor and have been using Story H&A since he's been in business. He's a great diagnostician and you'll get friendly and honest service.

We went round and round with several companies that were referred by our home warranty policy, they were just awful. So glad we decided to search on our own, we found Story Heating and Air! Bill Story found the problem immediately, gave us a quote BETTER than if we had used our warranty plan! Honest, affordable, good communication, excellent service. He installed a state of the art AC system that has saved us 100+ dollars per month. We wouldn't use any other company in Chico, call Story!

Bill at Story nursed my old unit along until it was time for a new one - always there for me fair and reasonable. Story had the best bid for a new Bryant Unit setup to give me maximum performance for minimum utility costs. Bill installed it and even threw in the latest version of an internet thermostat. Story Heating and Air has been my go to for years - new unit is working as promised - more comfort for less cost. Straight talk, great product and good people!

I was very happy with Story H & A. Bill's heating requirement review at our condo answered all of my questions and concerns. His bid was very reasonable and within my budget which allowed me to upgrade to a higher efficiency model which has worked flawlessly. Bill's professionalism and advice is top notch.

WOW! What a great experience. Bill Story is one of the most ethical businessmen I know. He always does what he says he will. He is on time and always calls before coming to an appoitment.
Bill did a complete HVAC replacement for us - duct replacement and dual-pack. The finished installation works like a charm - so much more comfortable and less noisy than our 23 year old Lennox. The job was not easy - rain delays, difficult crawl space - Bill, and his helper Antonio, just did a fabulous job. Thanks to both of them.

The BEST service AND the BEST products! Whether you need honest and reasonable priced repairs or a brand new system this company is by far the best there is!

Bill Story is a true McGiver when it comes to repairing systems and he doesn't have all of those hokey schemes that are now so common to charge people for things they don't need or want.
After keeping our system on life support for a year- we made the decision to go with a Bryant Evolution Heat Pump system.Who knew a home could be kept so comfortable! I never hear it running and I no longer have temperature spikes that are so annoying not to mention expensive.
The installation process was amazing and I learned that my old system was never installed properly to begin with.

There is much more to HVAC systems than we may realize and Bill Story makes sure his customers understand. He does not push his customers into anything they don't need.

We have four homes that we trust to Bill's outstanding service. For us- the search is over. Story Heating and Air is the holy grail for HVAC systems and repair.