Air-Art Heating & Air Conditioning

I have used Air-Art since I moved to Chico, 4 years ago. They did the inspections on two property purchases, and do semi annual check ups of the systems. They send me reminders, which is very helpful. Their technicians are always on time , knowledgeable and give me a run down of the condition of my system .

I have been a customer of Air-Art for many years and had just about every service that they provide from a complete new heat and air system to simple yearly service calls.
I have always been completely satisfied and have never disappointed .
I always check the competition and I have never found service cheaper and the employees are always top notch.
Do yourself a favor and call for the best A/C people in town!
You will not be sorry!
R. Allan
Chico, California

Air-Art has maintained my A/C unit as well as my attic furnace for the past 8 years. They are knowledgeable, meticulous, on time and are highly skilled. They are also the nicest folks ever. If you are looking for the perfect heating and A/C company in or around Chico, call Chuck Pugh, the owner or better, stop by for a chat. You will never go wrong with Air-Art!

We had Air Art to look at our whole house fan, they tightened the belt and we were charged 165.00. The next day it stopped running. We called and talked with someone, and they said they would call us back… never heard back from them 😞

they performed the yearly cleaning/maintenance on our 1 yr old ductless mini split system. the tech was helpful, early, answered our questions, explained what he was doing and cleaned up after his work. And oh yes, the maintenance was very affordable for 1.5 hrs work.

Air Art is such a great company. I have used them for years. With their maintenance, my unit has continued to run for years. They are always courteous and professional. I highly recommend them!

I was very pleased with Air Arts maintenance inspection of our HVAC.
The tech was very thorough, and did a great job of explaining what was needed.
Would recommend them with absolutely no reservations.

Great service with a personal touch. After Roger and Don inspected, and made sure my heating system was safe and clean safe after the fire. Roger replaced the thermostat with new upgrade that has my heating system working great. Better then ever.
Thanks
Lloyd

Good advertising, so I called Air Art first, Big mistake ! Perhaps on very simple issues they're OK, but have an issue that needs to be diagnosed...

Furnace shutting down in the coldest week, Tech comes out, I tell him that the furnace won't stay lit. He cleans a sensor inside the unit, Charges me $170. and leaves. Same problem happens within 30 minutes of him leaving, so I call their office to request that he turn around, come back and look at it again. There office reschedules me for 4 day's later to have the tech come back (even though I was told it was fixed the first time)(all the while we have no heat) Insisting that the problem Must be a bad circuit board if it wasn't the sensor. (this is the second diagnosis). A few day's later the tech shows up with the replacement circuit board, slides it in (about 5 minutes) and fires it up.
It's the same, the second diagnosis of the circuit board was clearly wrong as well. He then decided to check the incoming gas pressure (why that wasn't the first thing he checked during diagnosis #1, knowing the unit wouldn't stay lit, I don't know, laziness ?). Chris (the Tech) decided it must be the regulator at the propane tank after comparing the pressure at the furnace then checking at the tank). Chris (the tech) knew that he should have caught that on the first visit, and knew he shouldn't charge me for the return visit, and just slipped away, with no invoice given. A week later I get an invoice in the mail from Air Art for an additional $154.00 for the second trip, (despite the fact that he misdiagnosed the problem THREE separate times, never did fix it, and left me to freeze because of their incompetence)
I called and spoke with Chuck Pugh (mgr./owner) and told him he was crazy if he thought I was going to pay him for additional incompetence after some very unpleasant words, Chuck agreed to cancel the second bill. Turns out even his last diagnosis was wrong, I called our propane company out, they were there next day, took about 10 minutes to check the pressures at the unit and at the tank (just like Air Art) and decided it was not the regulator ! YA ! finally the correct diagnosis. Turns out it was a broken gas line in the ground that was restricting the gas flow.

In the future I'll be using a company that will actually take the time to diagnose the issue and correctly fix it rather that bumbling around as to what's wrong and charging me to do it.

Called Wednesday in the heat wave, got an appointment Thursday noontime. The technician was very nice, courteous and diagnosed the part, replaced it and didn't try to sell me something else. These guys are the greatest. I always recommend them!