The Right Choice HVAC

From beginning to end, The Right Choice Heating and Air Conditioning Co. provided superior quality customer service and onsite work. From scheduling, to multiple follow-ups and reminders, re-confirming exact appointment time, and the post-inspection follow-up, they have truly impressed us.

More importantly, Michael Taib, the technician who performed the work at our home, was indeed a true gentleman and professional. He was extremely knowledgeable and patient. I am familiar with the type of HVAC related work requirements, the lingo, and technician data. I quizzed him several times and he constantly responded with 100% honest and factual answers. He tirelessly worked on both of our HVAC units and performed the necessary services and repair. He was polite, courteous and clean. His most impressive talent was ensuring my wife's absolute confidence in his work after she grilled him with so many questions!

We will continue to refer True Choice to all our friend and family! Call them; you will not be disappointed.

Frankly, I was not 100% satisfied with their service. Here is why

First, according to their technician, both contactor and capacitor needed to be replaced, estimated at over $900 dollars.
When I asked about the price how it is so expensive, the technician glossed over and did not specifically explain how much the parts cost and labor calculation come out to be. He did not give me a clear explanation of this ridiculous estimation. Through quick internet research, I learned that the average price for the exact parts in our A/C unit were between $30 to $50 and it would cost me around $300-400 in total replacement. So I hurried and called the office to cancel.

Second, the problem with our A/C was not both contactor and capacitor but only capacitor.
I understand their technician might have suggested the service more than it is needed to be safe, but he did not explain my options.
According to the other technician who came and repaired our A/C only replaced the capacitor by explaining to me that cause of my A/C's malfunction is that the unit required a 45 voltage capacitor. The one I had was 40, so obviously it would shorten the power A/C needed. I didn't have to worry about the contactor. He explained to me that when the contactor goes bad, it would make a really loud noise. I appreciated it when people explain to me so I can better judge things on my own.

Third, their technician told me that he would upgrade my capacitor for free. This is where I got really disappointed.
Giving me an overpriced estimation was not enough, he deceitfully mentioned as if he was doing me a favor.

For these reasons, I have lost the credibility of their company.
I regret paying them so much for misleading diagnosis and unprofessional information.
With temperatures above 100's, I had to endure the price of choosing their company throughout this week.
Please stop taking an advantage of people's trouble. You can be better than that.

UPDATE: 8/21/2021
They emailed me and gave me refund of $71.76 which was paid for diagnosis fee. They told me that the technician is stop working. So I am bumping up from 1 star to 2 stars.

They did a very neat and professional job, were reasonably priced, and Nick was very responsive to my emails.

i got a call from a representative from the right choice who offered me a promotion they were having at the time i was a little hesitant at first but thought i would give them a shot . when Steve arrived at my home i was very impressed on how neat and professional he was i love the fact that when he cleaned my ducts he explained to me how important it is to do so and all my questions were answered at the time .
I am going to recommend them to all my friends and all my family .

On 5/10/2017 got a follow up call from the right choice to let me know it was time to do the service not only did they honor there price from last yr but did a wonderful job once again thank you right choice will stay with you guys for many years

I don't usually right reviews, but Josh the technician was well above reproach. He was kind and polite and patient and clearly knew exactly what he was doing. I will be using this HVAC service from henceforth as long as they employ people as competent as Josh.

The right choice heating and air gave me a call last week and gave me a deal of a life time. they said it was a flat rate to clean my air ducts and tune up my air conditioner and furnace and it was true no hidden fees at all. the technicians were very professional and knowledgeable when it came to my service. I would recommend there services to anyone who needs service. I no I will be calling them back next year. thank God for a honest company for once!! my parents are having them come to do work next week, I trust they will take great care of them as well.

The right choice came out for a same day service call because my a/c was not going on the tech who arrived was positive and polite and explained in detail how come it was not working and made sure that I understood what was wrong with my unit come to find out it was a bad capacitor Once the tech changed it my system was up and running again. I will recommend this company to all my friends and family . Thank you right choice !

They did a wonderful job installing my System. The staff and installers were an absolute pleasure working with. Thanks a lot

I called in for a service call yesterday Feb. 16 and was greeted by May who was so helpful and personable in getting my information. She told me that I would be hearing back from her as soon as the next days schedule was completed and around 6:30 pm May called me back to tell me that a service tech would be at my house between 11 am and 1 pm... To my surprise The Right Choice van pulled into my driveway at 10.00 am and when I saw Michael, I knew my problem would be fixed. Michael was here just after the initial installation and did some fine tuning. The issue with my unit was with the wiring and Michael had to re-locate the thermostat and re-wire the device. Working fine now and all this was done at no charge. I want to tell David that he has some great employees there that care about and are very concerned about customer satisfaction and I would highly recommend The Right Choice for any Heating or Air Conditioning work that you may need.

They came and did excellent job to clean air duct, AC and heater. Elan and Giovanni is true professional took care all the cleaning we need, I definitely will recommend to friend. Great service and great price. I would give them 10 stars if I could.