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Albert Air Inc. Reviews - 65

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Kandra Kargo

Albert Air is a courteous, friendly, local business with expert skills in locating problems, and planning reasonable solutions. All work was done well, and within the estimated time for the project. They were clean and efficient. They approached my duct repair with the kind of ease and competence you can expect from an experienced, responsible team of contractors.

Nadine&Richard Ashton

We recently had our heating, a/c and under-floor ducting replaced by Albert Air, Inc., of Fullerton.
Our old system had not worked well for many years and we were very concerned that we would spend a lot of money and end up having a brand new system that still didn’t work well for our home.

Nick Albert came out and inspected our home’s heating & a/c and explained all the possible options. John evaluated the under floor ducting and air flow possibilities. They were both great in explaining to us exactly what could be done to improve the heating and cooling of our home.
Once we decided to proceed, their crew: Aurelio, Martin and Miguel arrived as scheduled with John and Nick to start on the tear out and removal of all the old equipment and begin the installation. These men were neat, organized and thorough and during the 3-4 days of work were always polite, friendly, careful and willing to answer our many questions regarding just what they were doing, how things worked, etc. They also identified several deficiencies in our old system and corrected these issues in order to ensure a properly working system. They took great care of our home and left a clean work area each day.

Nick came by several times a day to check progress and update us and when the job was done showed us how to operate the new system.

As soon as the new system was turned on we knew we had made the right choice. The end result is a system that is blowing more heated air in places in our house that have not been serviced in years! And it’s doing it quickly and quietly. What a joy! We’re not ready to try the air conditioning yet but we are confident that it will be perfect, too.

Thank you, Albert Air!

Ira Bishop

Albert Air is a professional, ethical business. The inspection was thorough and Nick clearly outlined our options.
The proposal was detailed and promptly completed.
Our project involved complete replacement of our HVAC system including ductwork. The job was completed on time in two days. The crew was friendly, knowledgeable and courteous.
For the first time in over 30 years, our HVAC system is properly sized and efficient.
We paid a fair price for quality work and equipment.
You won’t go wrong with Albert Air.

Scott Poster

Awesome Albert Air

Albert Air was referred by friends for good reason, they were great. Nick visited the house and provided all the options for a complete HVAC replacement (our old one failed). We decided to replace two systems with the 2-stage Performance Series. Nick scheduled a two day installation for the following week, they called to remind us and also sent an email with the bio's of the installation crew, complete with pictures. Aurelio and Martin showed up early and were very polite and courteous as they prepared for day one, carpet protectors were placed on the floor and the day started, they finished the 3-ton unit around 3:30 PM it was a very clean install. Day 2 started at 7:15 and they finished the 4-ton unit at 4:30 PM. They balanced the system, placed dampers where needed and gave us some new filters. The old system was installed by the builder and was probably not a pristine install (they used saw cut wood blocks to support the units and pieces of scrap wood for duct separators from the trusses, and no dampers were in the system. Albert Air installed all the proper support equipment, new mounts and it is a nice looking professional job. Better yet is works great (now we have heat). I couldn't be more pleased with the crew. We left them in the house alone to do the work without question as Albert Air has very trustworthy employees. Our friends gave us a wonderful recommendation and I am glad we followed their advice. We will definitely use them again on other properties. Job well done.

Out with the Old - In with the New!!

Michael Storan

Albert Air just added AC and replaced a furnace at my home, they did an excellent job.

Bid was competitive and easy to schedule.

Took two half days to install and everything works great.

Nick stayed to answer questions and demo the new system, including how to use the Nest thermostat.

Bobby Gilmore

From the moment they answered the phone, they have been professional and courteous.
Upfront and honest, they never tried to up sell us and made sure we had all the information to make an informed decision. They were prompt so my schedule wasn’t impacted. Knowledgeable; not only about the the units they sold, but also current on all the new regulations-making sure we got a rebate too!
They were fast and clean...I couldn’t even tell they had been in my home after they were gone.
Albert Aire will be the first and last phone call I make for my HVAC needs, and also the only one I’ll recommend.

Greg Hammond

My experience with Albert Air has been great! From the first call, to the inspection of my furnace and quote, then actual install. Nick's team Aurelio & Martin were polite, friendly, and professional. I will use them for all my heating and air needs.

Sam Byun

Albert Air installed air-conditioner/heater system in 2013. I've had a few problems with the system and experienced bad services. I found out the unit's coil was leaking refrigerant but wasn't instructed to register for 10 year part warranty from the manufacturer when the system was installed in 2013. I've opened a Better Business Bureau complaint (#13822823) but they are unresponsive. Be aware and if you buy their system, be sure to register your product with the manufacturer within 2 weeks to get 10-year part warranty. Otherwise you are stuck with them for 10-year part warranty from Albert Air and have to use their service even if you are not happy with their service.

Keith Railey

Our air conditioning went out during the recent heat wave and my pregnant wife and I were miserable. I called Albert Air after getting some ridiculous high estimates from other companies. Nick, from Albert Air, gave me an honest assessment of our heating and cooling system and a reasonable price. We were immeditaly put on the schedule. The team that came over were professional and answered the many questions I had for them. My wife and I are very happy with our new air conditioning system and the service we received from Albert Air.

Denn Corby

John & Francisco of Albert Air recently installed a new Carrier LoNox gas furnace in our home. The installation was on the Friday prior to Christmas which worked out well as we had guests over Christmas. They were on time, quiet and completed their work within the time that Nick Albert forecasted. Afterward they showed us how to operate the new unit as it was substantially different than the prior 20+ year furnace. They also answered all of our questions courtesously & thoroughly. We had similar quotes from other HVAC firms but our decision to go with Albert Air was based on their professionalism, friends' recommendations, their communication skills, their length of time in business and the Carrier reputation. We would rate them 10 on a 5 scale if we could. They are that good.

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