Andrews Refrigeration Inc

In February my elderly dad's thermostat shorted out and he needed the fuse replaced on his other AC unit and a Google Nest thermostat installed. Because of my work schedule I was not able to get there and do it myself. First, they charged an hour for drive time which I guess they round up to an hour so it is what it is. My problem is they charged my dad for two hours of work to replace a fuse and install the thermostat which for a professional should have taken no more than 30 minutes (being generous), I installed the same model in my apartment. Maybe it would be understandable if the service person took the time to explain how to work the Nest or maybe set it up on my dad's phone but nothing other than the installation. If their rates were decent I wouldn't be complaining but you would think for the price you would get better service. I tried calling and talking to the office manager to no avail, he was unprofessional making every excuse imaginable. It's very sad how a business would take advantage of an elderly person during these extremely tough times. My only option now is to go through the Better Business Bureau.

Technician came out and was here for less than 30 minutes he applied a couple strips of tape and left . I get a bill a couple weeks later for over $200. I asked for clarification never received a response. I had to call in and spoke to Sierra she was very rude in my opinion and condescending. I was never told about any $100 trip charge or anything else at the time of booking the service. The tech claims he was trying to reach me and He called once and I was home all day. Sierra was very dismissive, no empathy, very poor customer service. She Interrupted and rushed me off the phone. She even told me the president would tell me the same thing she told me. I said great so have them call me then. She is rude! Her tone was very dismissive and condescending.on my bill it showed notes the tech called ahead by 30 minutes. I checked my call log the tech called at 1201 pm. I spoke to Dispatch at 1225 pm and the tech had not yet arrived. I was billed all labor no parts or anything were replaced. Sierra lied and said my bill does not say anything about tape. I found the invoice it does say the tech used some tape and left. According to Sierra I was billed from about 1145 am until after 1pm but the tech didn't even arrive until after 1225 I spoke to Dispatch at that time and the tech was not here yet

This business van almost ran me off the road I have a photo of the license plate if anyone wants to reach out and email me it was van number 58... not only did they almost hit me but al.ostcaused a several car wreck

I see why electrical is not listed as one of their specialties. I scheduled someone to install 2 j-boxes in my shower ceiling, making sure they knew I needed them to bring the j-boxes. I was told they always have them on their trucks. James (not a licensed electrician) came out and said he does mainly commercial work and did not have the j-boxes and left for Home Depot. I was charged for the time he was gone. Joe came out to straighten it, which he did, and then later apparently forgot that he did it. I have photos to prove it was crooked. While straightening the box, Joe proceeded to tell me and my son about how he hates to say anything bad about his coworkers but James has had numerous complaints and they’ve had to go back and redo several of his jobs. He said he would definitely be reprimanded. Adam, who I assume is a manager, initially called me and said he would make it right and I would receive a partial refund. After a few weeks with no response and no refund, I called today and was told by Adam that there was nothing wrong with the j-box initially and Joe denied ever straightening it. Adam also felt that I should be charged for the time he went to Home Depot. I was charged $77.50 material cost for the trip, two $1.25 j-boxes, two &1.25 cover plates and approximately 1’ of wire. Adam said most of the charge was their mark-up price for the 1’ of wire. Wow… disrespect, unprofessionalism, short-term memory loss, and unethical.

Update: Changed from 1 star to 3. The original rep, John, came back out and did the repairs at no cost to me after finding out how the office handled my situation, which I appreciated, but still don't plan to use the company again.

Original post: Rep John came out and provided a quote for a few things including air conditioner repair. He was on time, very friendly and professional. I accepted the air conditioner quote and he told me someone would be in contact with me that afternoon (Fri June 25). Didn't hear from anyone by Mon June 28, so I called. They told me that someone should be out to me Tuesday or Wednesday. By Wednesday afternoon, I hadn't seen anyone, so I called to check. That rep said she had no record of the Tues/Wed promise or even that I called on Monday, and that someone would be out by July 5. That was not acceptable for two reasons: it isn't what I was promised and I will have family in town all weekend, so I don't want to sit around waiting for arrival and repairs. Due to this, she said she would put a note in to have someone out ASAP. It's Friday, July 2. Nobody has arrived. I called again. I was told that I was scheduled for July 5, that nobody would be out before then, and that she wasn't even sure why they had me on the schedule because they aren't accepting new customers. I get that everywhere is busy right now, but this place needs to get it together. Awful first experience and customer service in general. I cancelled my a/c order and won't contact them for anything else.

We had a leak and the location was not obvious but there was water under the floor. We called and Ethan came out quickly after hours on a holiday weekend and diagnosed the problem and made the repair. He responded right away and did a professional repair. He explained the issue to us and we appreciate his sense of urgency and professional workmanship. Would definitely recommend!

I greatly appreciate all the work that Andrews Electric did. We were selling our home and needed a brand new electric panel, GFCI outlets and had a faulty outlet out back. Andrews Electric did an amazing job with getting everything completed for us in a timely manner. They were very communicative and efficient and price was very reasonable for all the work needing done. I would especially like our to shout out Randy, CJ, and John. I would recommend Andrews Electric to anyone needing work done!

Andrew’s Services (plumbing)came out to repair an underground water leak they took care of it fast & with out braking the bank .
Thank you Andrews’s

Just because it’s a motorcycle Association, you won’t do a repair that is needed on a cooler. This association does a lot for the Community and takes care family’s over the holidays with meals and presents.
DO NOT USE THIS COMPANY!!!!!!

Prejudice company beware! Refuse to repair our Cooler because motorcycle association.. We do many fundraisers and take care of our community.