Grainger Industrial Supply

This store has gone downhill in the past couple months. They cant seem to ever be able to check in overnight pallets, then can never find the parts that are supposed to be on those pallets (special orders). Seriously considering switching to the Phoenix branch if this store can't get it together quickly.

Can be expensive, but you're going to get what you need. Helpful employees make for a good experience. You can get in and out quickly, and get back to business.

Ordered a product that was supposed to be in on Wednesday. I showed up on Thursday and it was still not there. I changed my order the same day and they assured me it would be there mid-day Friday. I called before driving out the second time only to find out that it is delayed till Monday. The weekend is now wasted and I must wait two more weeks for another window. Your experience may vary but I am first time and last time customer.

I called, before driving over there,
got a robot V. recording....somebody not even in the store finally picked up....pleasant, but of little help.
NOT customer beneficial for business.

Spent 15 minutes with the salesperson Manny looking for hard attachable hearing protection that he had on his screen in 2 minutes just for him to tell me he doesn't have it in stock 15 minutes later. Would of been nice if he said that in the beginning instead of wasting my time.

Absurd I cant call the store directly and 800 number is unable to see what store can. Had to drive down to store 3-4 times instead of calling. Worked with phone support multiple times. I've worked customer service for large corporations and this business model makes no sense to me.

Ordered a box of screws hands was told they would be in 0930 next morning. Got there at about 1030 no screws, was told be there at 1230 no screws. All I got was sorry about that but you can drive to pick them up or wait another day. Told them to cancel the order and not charge my credit card. Very slow to wait on customers and don't acknowledge customers when they enter.

Very disappointed. This branch failed to fulfill my online order. One of the rep told me my order was cancelled two weeks ago but the official grainger email states clearly that my order will be available to pickup till today. No further explanation and no assistance to re-order again. Will not recommend this branch to any business.

This is a place where prices might be high but if you have an emergency with a broken part you can usually get a replacement same day or by 10am the next day.

Extremely slow and unable to navigate the computer, which looked to be on the Grainger retail site. 'jerry' was not only almost unable to find what I was looking for (with my help only), he then saw my use of a corporate credit card for $7 as a high-security transaction that required multiple forms of ID as well as a couple of sideways glances. I will be using one of the other locations, as this one was out of stock of almost everything I was looking for anyway. FYI Jerry, brass bushings do not work as steel spacers.