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Airamedics Heating and Air Conditioning Reviews - 100

4.7
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Travis Tuttle

Pretty impressed with these guys. I used them under a home warranty company. The AC went out on Saturday, but they are closed until Monday so I could either pay for it on my own or wait until Monday. I waited.

They called Monday 3 minutes after they opened on Monday. We setup the first available time they had which was Tuesday afternoon. I explained I had to take time off of work to meet them so if they were not going to make the appointment I needed to know. I called on Tuesday to confirm the time and the secretary put me on a brief hold to get a time and she said around 3. At 2:00 the tech called and said he was on his way. I told him I would not be home for 30 minutes and he said,"no problem take your time".

He took the time to tell me exactly what was wrong, what he was going to fix, how much it was going to be (if I had to pay for it myself), and what issues I can expect in the future. He took the time to talk about prices for new systems and what brands are the best etc. It was a very good AC 101 Lesson!

Overall it was a very good experience with these guys. Unlike many AC companies I did not get the feeling he was trying to up-sell me on anything...he was straight forward and honest which was nice. The price for new units was very reasonable.

Ann Rupper

Ryan was awesome!! On time, very professional and very friendly. He came and fixed our AC very quickly, thank you!!

Rekha Hawkins

Marques who came out to service our summer AC units was extremely professional and spent quality time going over each of our three units.
Highly recommend Airamedics Heating and Air Conditioning company.

Sharone Barwise

Airamedics were outstanding!
Our AC went out in the basement and it was sweltering. I spoke to Elese in the office at Airamedics and she was courteous, professional and efficient.
Airamedics came out and fixed the problem the same day.
The technician was prompt, knowledgeable and explained everything.
He got the problem fixed.
We are extremely satisfied and we will definitely use this company again.

James Cashen

I just bought a new home and at the time of my purchase I bought a home warranty just to be safe. Once one of my AC units started to act up shortly after I moved in, the contractor that was sent out to repair it was Airamedics. They were extremely professional and worked very quickly to get my AC up and running again. You know you're in good hands when the owner shows up to assist his technician. I would HIGHLY recommend Airamedics to any one needing AC repair. Airamedics have now not only become my first call for HVAC problems I would consider them to be my newest friends.

Marcos Tapia

Ryan was very helpful. He explained everything and was able to get me a great value on the service we needed. Thank you!

N. None

Before I had this company repair my 15 years old Trane A/C, I was concerned that the home warranty companies usually the price-cut contract with their contractors; so the contractors are crooked or demoralized to service the home warranty customers.

However, this company technician, Tim's strong integrity service blew away my stereotype. His honest and delicate service corrected my A/C breakdown promptly. I learnt from the conversation with him that he developed his integrity and professionalism in military. Use this veteran friendly company. A veteran technician, Timothy must provide you with reliable repair/service and your will remain restful with your A/C after the repair is completed.

From Han, Tempe (Oneguard home warranty customer)

Sylvia Garza

Allen came out to help diagnose the issue I was having. Found out what was going on, ordered part. Wayne was out to do the actual install. Wayne was friendly, courteous, and they cleaned up after themselves. I had a great experience with them and would definitely recommend! Thank you Airamedics

Gavin Mayo

RESPONSE (7/7):
I wanted to follow up to the "Reply from the Owner". I never once asked the tech to do what was stated. I did state that I hoped that could be the end result (as anyone would) since my unit is 19 years old. The fact of the matter is, the home warranty company told me that is what the instructions to you all were. Second, in terms of the UV Dye, the REPUTABLE tech that did come out and do honest work for us (not your guy, but with another company) showed me the 4 canisters of UV dye that your technicians left. Also, your Tech did come out 5 times. It was two different techs, and 2 of the visits may have been off the books as I texted the technician directly because the unit wasn't working shortly after he left. Finally, you all came to the conclusion that our system was working perfectly fine, even though your technician left our house after 3 hours, and our upstairs did not cool one degree. In fact, within 2 hours of him leaving, it was going back up in temperature, and I texted him directly to tell him.

I had a bad experience with your company, I don't think you all are ready to grow to the Nashville area, as you seem to be stretched way too thin. It is also evident you all don't handle criticism well, as every poor review comes with a snarky response from the "owner". My role as a consumer is to educate and warn my fellow consumers with facts, which I have done here. I don't think it is a great business practice to call out your customers, especially when you don't have the courtesy to return their call to discuss the issue before a review needed to be posted.
________________________________________________________________________

DO NOT USE! The technicians were very pleasant and cordial, however my unit still is not working. They have been out 5 times since March. They have done multiple things to the unit and now claim the unit has no mechanical issues. They let me know it was low on refrigerant (they've had to add 3 times), but later said the unit had no mechanical failures. My house is currently sitting at 77 degrees and won't get any colder, but according to them, my unit is working just fine. I had another company come out and condemn my unit. He said the amount of UV dye used on the system killed it. I even called to speak to the owner a week ago and never heard back.

Jerry Foster

They came out to check my system after another company wanted to charge me bundles to fix it. They said that it could be fixed but would probably not last much longer as it was almost 20 yrs old. I elected to purchase a new more up to date unit that would give me better performance. They gave me a great price. They installed withing a couple of hours. They were very professional, courteous, efficient and great to work with in this matter. I would highly recommend for repairs or replacement of HVAC.

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