Rheem Water Heating

Warning!!!! Never purchase a rheem water heater!!! I purchased a rheem platinum plus from home depot 1 year ago 6 months after purchase it started having issues.Customer service told me I have to find a plumber to repair it because they don't have techs in my area. I live in mobile Al they are made in Montgomery Al (2.5 hrs away) you dont have techs in my area? Red flag. I paid to have it repaired it took 2 months for them to reimburse me...they misspelled my name on the check ( lol). Either my wife or I have to reset it in average every 3 months. I hope no one else has to go through this because of a bad product

I was on hold with these people for more than an hour before I was able to speak to someone about a warranty issue. After they finally answered the person told me that because my water heater was manufactured in 2013, the warranty date started in that year. Explaining to her that the warranty date should only have started when the builder put the heater in my home, she asked me for a receipt with the date that the builder purchased the heater. This here is some country backwoods, uneducated BS. I can only suggest that if you have to deal with ignorance on a purchased product; it might be best to find a different manufacturer.

I purchased my tank from Home Depot. Was installed. Within the first month I had no hot water. I called the company, they said to take the gas line off and blow into it, that there must be something from my gas line preventing it from lighting. ??? Really??? But ok, i shut off the gas, took the line and blew it out. Well ok I got it to hear. But after having to do this for two years, several times. The box went, would not allow it to ignite, and it still showed the 3 sec. Light saying everything was working fine! But no hot water. So I said hell with this, called the plumber. The plumber said the box wasn't working correctly. The company sent a new box. He came out installed new box. But noticed that the flame wasn't right. He removed the burner to find that the burner had never burned correctly. And the sensor was not even attached to the tank. No weld had held it. Tank was redflagged asap. The tank was bad from day one. But they didn't want to replace it, they allowed a defaulted tank to stay in my home. The plumber said I needed a new tank, to contact home depot, take the tank and exchange it. I wouldn't put another water tank from this company in my home. That tank was defaulted, they knew it, and it could have killed me. They should have replaced the tank when I called with the problem from the first call. Not told me to blow into my gas line. Yeah sounds like a joke. And it was. Thank God I'm still here. I still have warranty left, and they still will not admit the tank was faulty. I had a new tank installed to be safe, it's not their brand. It's a Defender by their compation. No wonder people are straying away. My life is worth more then this. See you in court!

Real nice hot water heaters works good

I worked there as a contractor. The people were warm and friendly.

Just didnt have gas water heaters

Terrible products! Terrible customer service! Just terrible terrible terrible!