Climatemp Cooling & Heating, Inc.

I called last week to inquire on some parts for my Ac and I spoke with Amy. Amy talked to me about all the different prices and exact parts I may need. She talked to me and made me feel like I was the only costumer she had. I have called other places and they either don't know their product or they rush you off the phone, not with Amy she had so much knowledge on the products I was interested in and took the time to explain. Amy is definitely an example of excellent customer service and hospitality and product knowledge. I will definitely only buy my parts from Climatemp from here on out.

I have had quite a bit of work done from Climatemp in the past, both business and residential. These guys are awesome. They are reliable and affordable and most of all guarantee their work. If I still lived in Alabama they would be the First company I would call for all my HVAC work.

Climatemp sold and installed two new Carrier Infinity series, 18 seer units in 2019. These came with a 10 year parts/labor warranty. In 13 months, Unit A stopped cooling 3 times over several months and Climatemp was unable to effect permanent repairs. The last time Climatemp repaired unit A, it stopped working within 18 hours. This was after several days of disruption, no AC, and probably 10 hours of attempts to fix it. Unit B stopped cooling at the 7-month mark and the air handler had to be replaced. They broke the condensate pump which leaked water everywhere and didn't seal the discharge side into the main duct during the install. In addition, I have seen several misdiagnosed issues, unterminated wires, holes in return box, and uninsulated freon lines to name just a few issues. My favorite was the condensate pump installed so that it blocked the door from closing to the air handler room. The customer service is awful. Nobody will call you back. You have to follow up on everything yourself. I had a no show on more than one occasion and when I called to ask where the tech was, “oh he’s not going to be able to make it.” After unit A stopped cooling, yet again, and nearly immediately after the last attempt to fix it, I attempted to reach a final resolution with the GM David, but he never called me back. He told me he would speak to the owner and let me know what they decided, but no call. It would be laughable if I hadn’t spent 14k on two units and was one year into a 10 year parts/labor warranty. In the end, I never heard from him again, all while unit A was not cooling. Ultimately, I had to get Carrier involved who thankfully switched my parts and labor warranty to another local factory authorized dealer, who has been amazing. The new dealer fixed unit A on the first attempt, in about two hours, which was over pressurized with freon, and had been incorrectly diagnosed by Climatemp. They provided updates through the whole process. Then, they reconfigured unit A and B, which were never set up properly and were running inefficiently on factory default settings. I would give anything to be able to go back and avoid ever using Climatemp, but they had such good reviews. I discovered that A LOT of them are from their own employees. Even the techs told me, they’re told to leave five-star reviews on google and have their friends and family do the same. Look through the reviews and you will see the same names that you hear when you call dispatch or receive an email. The owners, and the GM leave them, as well as their family. You will see the same names leaving reviews across every location. Normal customers don’t do that. When bad reviews are left, you will see threats of litigation and claims of fake reviews. Folks this company is shameful. Please save yourself and use any number of available HVAC companies in Baldwin county. If you have a part/labor warranty with them and you feel trapped, call Carrier. They can and will help you.

I spoke with Sonya Wilson on the phone today and she is such a happy helpful young lady she walked me threw everything I needed to do on my thermostat to change my battery me threw the steps and job done. I gave you guys five stars she is the sweetest. Thank you bet very much.

Very pleased with our service, Joseph was thorough and coordinated. He took care of our system and filters with a professional touch. Would definitely recommend him.

I was honored and privileged to have Climatemp's Joseph Miller service our two units today. His presence was timely, professional, courteous and accommodating. He is 5 *****
Stars! Thank you for providing exceptional service.
Respectfully submitted from Magnolia Springs AL

Been a Customer for many years, but service over the last few months has really gone downhill. They recently replaced a package heat pump, should have been an easy change out, the job was anything but. Took much time, trips, rework (and expense for Climatemp) to get a job completed. I also have annual maintenance agreements for two residences (been in effect many years also), the latest visit was scheduled between 1 and 3 yesterday, they never showed or called, I got a call this morning telling me it was scheduled for 8-10 this morning, this was the final straw, I told them to cancel the maintenance contract for both residences and refund the remainder. Evidently the contract is non-refundable. I have been a Customer for almost 10-years, but these latest experiences will have me looking elsewhere for my HVAC business.

I had worked with a few companies before and none of them were able to figure out where my ac was leaking and it wasn't until i had climatemp come look at my system that they found where my air was leaking from and were able to fix it and bring my electric bills back to normal. So grateful for their prompt and professional service. Other companies had told me I needed to replace my entire unit

Lynn came and serviced my unit this morning. He was very courteous and efficient and he did a very thorough job. Would recommend him and Climatemp to everyone.

Climatemp cooling and heating is the best company. There employees do an excellent job. Ricky serviced my system today and did a fabulous job. Can not ask for better employees or company.