Alabama Climate Control, Inc.

UPDATE: Chris, the general manager, called and was extremely professional, and we have come to an agreement on a refund amount. For him being so understanding, willing to listen, and willing to give us some of our money back, I am giving them an additional star.

This is lengthy but you will know what you’re dealing with……We had a technician come by and said we were low on Freon. We paid over $500 on Monday for him to put Freon in, but he did not have to time to look for the leak. On Tuesday, we paid his service fee but he said he could not find the leak which according to him meant the leak was an extremely small one and we should be fine. On Friday, our A/C was back not working. We called the after hours number to have someone come out and the on call technician never returned our call. We had to get another company to come out that found the leak in less than 10 minutes in the unit. Alabama Climate Control’s technician did not even look in our unit. He was in our attic looking for the leak. My husband called and talked with the office manager about a refund and he was denied the request and hung up on. I called to speak with the GM or owner. I was told he was on the other line but would return my call when he got a chance. Almost 48 hours later, no call. I called them, no answer. Called a second time and the office manager refused to let me speak with anyone but her. She told me this issue ended with her because she was the manager over everyone AND hung up on me. When I called back she said “this conversation is over”. I said I wanted to speak to her boss, she laughed and said, “I don’t care who you talk to!”…….but yet still refused to let me speak with anyone besides her. Mistakes happen, so maybe the technician was having an off day but we needed our A/C fixed, and they failed to do so but refused to make this issue right. The unprofessional attitude of this “manager” was beyond uncalled for. I asked her to please give my information to the GM or owner, but I’m not holding my breath waiting on that call.

Purchased my two HVAC units from this company. They installed them and have been doing bi-yearly maintenance ever sense. Very professional and responsive.

We have found that this company continues to provide friendly, honest a professional HVAC Service consistantly.
Jason is trustworthy and very knowledgeable and thourough. We Trust Alabama Climate Control and would highly recommend them.

Dependable, great price, excellent installation and continued preventive maintenance service. Nice folks too!

We’ve been very pleased with the Trane system we purchased from Alabama Climate more than 10 years ago. The installation was excellent. Their customer service is excellent, and all of the technicians have maintained and/or repaired our system in a quick and very professional manner. We interviewed 2or 3 other companies, and we are so glad we chose Alabama Climate Control. We highly recommend them!

Very professional work. Reasonable price. I would definitely recommend them to anyone needing household air conditioning / heating service.

Great service. We signed up for annual maintenance with these guys. I highly recommend them.

Good experience: quality work. Did make a mistake that they fixed at their own expense.

I have used Alabama Climate Control for over 25 years. It has provided excellent services and products during all this time.

Carlton E Poole I have been using this company for over 10 years and I will give them a Five Star Rating.