Total Comfort Heating and Air

They are very unloyal and misleading to their employees! The owner has very bad anger issues and treats people with the upmost disrespect! I wouldn't dare recommend their services not only because of how he does his employees, but by his general characteristic traits. Also the fact that he only hires " attractive young women" ( for office work), is also very disturbing and discriminating. He also doesn't seem to concerned with his customers either. Unless your buying a new unit or signing a service agreement you mean nothing to him.

I had an emergency call after coming home to an 86 degree house. There's technician was extremely friendly but no resolution was provided. Ther problem he said I had wasn't the problem at all. I missed an entire day of work to be told mid morning the next day noon one could come until afternoon. I could've gone to work in AC for the morning! Very disappointed in the level of service provided.

Thankful for the New Management for quickly repairing my unit. Professional, on time, and trust worthy. I would choose Total Comfort again and again and you should too!

Called them out after our unit stopped working. The guy who came out only saw $$$, down played our system every chance he could. Said its to small for the house (our house is fairly small and it's always keep us plenty warm). Told us our system had rust which was causing the problem but got it working by taking a piece of wire and cleaning out the sensor. Took less than 2 min to get the system working but cost almost 100$ for next to no work. 18 point inspection is also a lie.

Can not say enough about this company and Gary Dailey. We noticed our air was not working around 3 pm on a Saturday. We were at our lake house in Talladega. I called four other companies, that said they were 24/7. None would return a call. No one even answered. I called Total Comfort and spoke to Gary. We were almost near heat stroke at this point. He could sense the desperation in my voice. He said let me make a few calls, and if I'm able I'll be on my way. Ten minutes later he called back and said he was on his way. Drove from Gardendale to Talladega to look at our unit and see what could be done. He was a lifesaver. It was the capacitor. He had a new one on his truck, and fixed it within 30 minutes. What normally would have cost a lot, on a Saturday evening was a few hundred bucks or so. I would have given them 10 stars if I could have. WE WILL NEVER USE ANYONE BUT TOTAL COMFORT AGAIN!!! IM not a person that leaves reviews, but I have never seen such amazing customer service EVER.

Gary was very prompt, professional, and efficient. We really appreciated his courtesy. He quickly got our air conditioner up and running. In this hot weather, that makes him a super hero to us!! Thank you so very much!

Worst experience I ever had. Do not, and I repeat do not use this company. Misleading techs, customer service is terrible. Been trying to get a refund, will not return phone calls. I have a service level agreement, and had to buy a new unit from them(which now I don't believe I needed), and they treat you like crap. Everything is about $$$ to them. I agree with Julian

Total Comfort has serviced my Hvac units for the past 3 years. I recommend this company because of their honesty and integrity. No pushy sales pitch.

Total comfort heating and air LLC today August 18, 2016 as I am traveling down for 59 in Hoover I started hearing cracking sounds on my windshield as I got closer to the source while other cars were swerving to get away from this truck that was carrying loose rocks in the back of a small flatbed trailer uncovered and rocks falling all over the highway. I saw two cars get struck with windshield broken my car was struck twice
with star break cracks in windshield, and as ice sped up to get around this total comfort heating and air truck IT LOOK LIKE HE WAS JUST LAUGHING AT ME! I dialed there number tried to call but they kept hanging up on me stay away from this company if they don't have enough sense to haul gravel in the proper way.Bad reviews on these guys. !!

Right Now, Christmas Eve 2014 marks less than 6 months with my new system (old one was 20+ years old and died) from this company. The installation re-used some of the parts from the old system. I have had to call them back out now for the third time in less than 6 months to check on the system and while the people are very friendly, I am highly unsatisfied. A unit of this age (when properly installed) should have zero issues cooling a townhome of my size and should (in general) have no problems. It is now Christmas Eve 2014 and all creatures are stirring because the damned-new HVAC Heat Pump will not cool off my home. Thanks.