Total Comfort Heating and Air

I'm an admin assistant and trying to arrange service but unfortunately, they don't want to talk to me. They want to talk to the owner of the house.

The entire staff has been helpful and professional! Thank you Gary, Carla and Katie for your information and guidance. Gary went out of his way to accommodate our crazy schedule. He is so knowledgeable.
Mason, Jaq and Clay arrived on time, they were professional and informative. The work was done in a timely manner, very neat and clean with attention to detail. When they were done, there was not a spec of anything left. Thank you for a job so well done!

Thank heavens Total Comfort Hearing & Air is under new ownership! In June 2017 we replaced our old units with two American Standard ac & heating units under the previous owner and the installers were awful. We had small gas leaks on both units, insulation around the refrigerant lines was half ass done on the downstairs unit and not even replaced on the upstairs which was dried & cracking, etc. When I called to have the has gas smell checked out the new owners were eager to get someone sent out immediately. The smell was intermittent so I wasn't sure if there was an issue. The first time Sonny came out & took care of the downstairs gas smell. A few hours after he left the air purifier wasn't working. Eddie came to our house and fixed and also noticed the "dryer" was installed backwards on the both units. He corrected both problems in addition to gas smell upstairs, & addressed the insulation on the refrigerant lines. Eddie was wonderful! We so appreciate the time he has spent to address the install issues. My husband owns a construction company and we've dealt with several HVAC companies for our home & business....hands down we are so impressed with the service Total Comfort provides. The ladies in the office are the first impression of the company and they are awesome! Total Comfort will continue to receive our business due to the great service & and friendly demeanor of their employees!

Total Comfort Heating and Air is an excellent company, fully committed in delivering the absolute best service to its customer base. The HVAC technicians are highly knowledgeable and very professional. They efficiently get your home back to the right temperature at a reasonable cost. Chelsea, in the office, schedules appointments with the lowest wait time. Harry, the service manager, is responsive to individual customer's needs and intends to exceed their expectations. Big hearts all around with these people! I wish other companies were this sincere in pleasing the public.

Amending my original review: after an initial failure to properly schedule my appointment (see original review below) Total Comfort called the next business day to apologize and to make things right. They offered to send a technician right away and offered to waive the service call fee to make up for the inconvenience. I really appreciated this. Anyone who accepts responsibility for a mistake and makes a good faith effort to fix things gets a second chance with me. The technician, who was nice and professional, quickly found and fixed the issue (a simple clog). Before he left we got a call from the owner who explained that there would be no charge for the service. All in all Total Comfort really turned things around and they will get my future business.

Original Review: I made an appointment. They did not call and did not show. Can't recommend.

Just had our whole system replaced, and the guys at Total Comfort did a great job. Gary kept in touch with his whereabouts and time frame for the initial service call, and got the broken down system patched up long enough to get the new system in the following morning . The guys showed up with all the equipment before 8am and went straight to work after a friendly meet and greet with our dogs, who love company . They were both friendly and efficient, cleaned up after themselves, finished well before the estimated time frame, and did it all for a price that was on the low side of what we expected to pay . I would recommend these guys for any heating and cooling needs.

I would definitely recommend this company . I called on Sat morning around 5am & someone was able to come out around 9am I only had to pay $50 for them to come out , which was awesome considering that it's the weekend . Some other companies charge a much higher fee to come out on a Sat . My technician was Tyler . He was excellent! As a woman , he made me feel very comfortable. He explained the situation clearly and informed me of my options . I didn't feel pressured , swindled , or hustled like I have by a technician from another company . He was very honest . I will definitely call them in the future .

I bought a unit from this Company 10 years ago and it was an awful experience. To much to list. The unit went down this winter and i called to check on warranty information on the unit. Now this unit was purchased for my parents house and both are disabled. With that said my guard was up. As i placed the call i found that Total Comfort is under new management. Expecting the worst. Boy was i wrong. The new management and ownership at Total Comfort was a huge breathe of fresh air. The team at Total Comfort was honest and up front with me from the start. They offered about as much help to me as they could. The Technician named Soni that worked on my parents unit went above and beyond to take care of my parents. If you had a bad experience in the past then believe me its a new day with this Company. I personally want to say thank you to the team at Total Comfort for bending over backwards to give me any and every option they could. From an angry customer years ago to a customer that will only call the new team at Total for anything me or my family members need. Thank you Total for all your help.

We had a great experience with Total Comfort Heating and Air. Our heat had stopped working suddenly. When I called the office to make the appt., the lady I spoke with was helpful and courteous. Gary came out, was very nice, and within a few minutes, our heat was up and running again. Would highly recommend these folks!!

This was my first time using this company, but it definitely will not be my last. I called on a Saturday when my furnace went out, which was actually beyond repair and had to be replaced. They were very polite and courteous and I am well pleased with my new furnace.