Mainline Heating & Air Conditioning Inc.

I bought a new Lennox system from Lowes that was installed by Mainline with a satisfaction guarantee and the unit has not cooled my home since it was installed. The unit was installed after Mainline measured the home and selected the unit that would best cool, however the unit is too small and after Mainline has been to my home numerous times, the issue has not been addressed. The unit stops cooling and I have to do a hard reset for the air conditioner to come on. The unit struggles to cool below 74 degrees. We have to open the windows. The unit is too small for the square foot of the house. I continue after a year of seeking company assistance in resolving the problem and have yet to hear from anyone since my last call in the past two weeks.

I bought a house with a service plan with mainline on it already. I had one inspection left so I got them to come out and check everything. Two Weeks later I had a capacitor failure on my main level unit. When the Mainline technician returned he noted that the connector had not been installed properly and he put another one on. This lasted a week and Mainline was back again. This time he said that the capacitor was bad and had to be replaced. $300 dollars later I had a new capacitor installed that was perfectly good, according to Mainline, less than a month ago. Another 4 weeks go by and my Evaporator Coil is leaking. This was noted in Mainline's records on my house for two years, but they didn't find in their regular inspection. When I asked them why I had so much trouble on units that they said were OK they just noted that things happen and the units were getting older. I asked how they missed the leak and they blamed that on the type of instrumentation that some of the technicians have on their trucks. the company that came out pulled out an instrument that looked like a WWII walkie talkie and was able to detect Freon as soon as they entered my attic.

in the end the cost to get their service plan will get you a discount on their service, but their inspections did not detect any issues and at least one of the parts that they handled failed within weeks of them touching it.

Had my AC serviced today. As always Mainline provides service above everyone else I have used. Their response time is great and techs are knowledgeable. Explain everything as needed. I recommend them all the time in business and personal.

They are the worst. Their home office is incompetent and their quality of work is terrible.

When you get a service agreement, they do not show up and you have to follow with them to get them to schedule service so you can get what you pay for.

They try to up sell on work that is not needed.

Their issue is their high turnover and poor, poor management.

I won’t be surprised if they are out of business soon.

The tech showed up on time but the work he performed was literally a five minute job. He pushed a long zip tie (improper tool!?) to push some collected gunk from the air handler condensation drain line. That is all he did and termed it as "flushing the system". On my insistence, he emptied the drain reservoir under the drain pump (he wasn't going to do it of I hadn't been standing there and asked him to at least make out as if he had done some work!) and charged me $117 apart from a "diagnostic charge of $89 for a total of $206. Highly unprofessional job, left a puddle of water behind ( thankfully it dried up by itself). The service manager I talked to on the phone to protest the charge, was, although not rude, but curt and said, " Hey, your system works, doesn't it? That is all that matters!" and would not listen to anything else. I paid the bill but If this is their customer care attitude, I know who I'm NOT calling for any of our HVAC related service or repairs. Highly unprofessional. I have half my mind to report the matter to Trane Service and maybe the BBB.

A+ experience. Would definitely recommend. Nick was very friendly and knowledgeable. Did a great job at a fair price.

Fast and Professional. I have purchased entire systems and use them for service at my stores. They have a complete grasp of every detail whether it is wifi issues or a capacitor going bad.

Best company I’ve ever used for over 25 years. On time, responsive, honest. I would never go anywhere else.

Fast and pretty reasonable

Best I've found. Reliable, professional and reasonable rates!