Expert Air Control

From my initial call to installation the service was fantastic. Toby was awesome meeting with me, walked us through the equipment and process, and always returned my calls quickly. Installers were on time, professional, polite, friendly and explained what they were doing for the installation. Cleaned up along the way and showed us how to use the system and remote. I highly recommend them. The entire crew was awesome, friendly and worked with a sense of purpose. The crew, Spencer and Seth are a great team!

2021 / Our current home. I figured I would try using them again. I again requested for Wes / no Wes. No call ahead.
Service guy was very nice. Didn’t offer to put on booties . Left marks All over my floor.
I don’t like to leave low stars is why I went with 4 with that being said I feel the customer service side should be a tad better.
2018 / We have used this customer for several years and the one technician that had come out the first few times (Wes) was fantastic, we then paid thousands of dollars to have a heat pump installed, which sometime after this they had merged. I had set up a maintenance agreement which I signed on a I-Pad to have our heat pump, furnace and gas fireplace inspected every 6 months, never happened. I called and they promised this would happen, never did. I then scheduled another appointment and they ended up being 2 hours later than I was told. Then we decided to make 1 more attempt only because of Wes being fantastic, then we ended up getting another technician when we specifically asked for Wes. It just seems the communication has gone down hill drastically.
We will be looking for another service provider going forward.
Thank you Wes for the wonderful service prior to us having the heat pump installed.

The Expert Air Control team was amazing. They worked very hard to design and install the right AC and Heating solution for our home (a remodeled 1935 lake front cabin). They determined and through hard work created elegant solutions to work within our old home structure and challenges. The install team was especially great - working long days to get the system set up just right. I would highly recommend Expert Air Control to friends and family members (we found them as our neighbor recommended them to us after using them to install a ductless heating and AC service in their home).

I want to express the great job the Service technician Steve Gilbert did for getting my fire place working. He was very kind, professional, masked up, and made sure the fire place was clean and up running again. Also explained things about the fire place. He is representing Expert Excellence. U rock Steve. (These fire places are so important to have in the winter if the power goes out) Thanks to Vista Property Management for sending this company.

Expert Air just finished installing my Navien NPE180A tankless water heater. Was given an install start window between 8 and 9 AM . 2 Techs promptly on site at 8:30. Meticulous install. All piping runs neat clean and arranged to allow for 2 other piping projects in process. Thorough clean up. Even cleaned part of the garage that was dirty when they arrived!! Jesse thought to recommended a UPS back up in case of power outage. Electrician placed the new outlet exactly where I could reach it and use the UPS if needed.

My new furnace was installed a couple of weeks ago by Juan and Cameron. They were on time, friendly, and very professional. These two made a dynamic team and although the space for the furnace was less than ideal, they figured it out and everything worked out. Very impressed with them and would recommend them to anyone!

Thanks James for the EXCELLENT referral!!! This was a great experience from start to finish with everyone I came in contact with at Expert Air Control. Shannon was friendly and efficient in scheduling someone to come out and look at our system to give us the best recommendation for an air purification system. Cory was very knowledgeable and helpful in choosing the best system for what we wanted to accomplish. As a dental office we are on a tight schedule to have techs come out when we are not seeing patients, and they were very accommodating and willing to coordinate to work around our schedule. Kevin arrived promptly at the time I was given upon scheduling, and he got our new air purifier installed in a timely manor. I appreciate a company who does what they promise and respect your time. I would highly recommend Expert Air Control!!!

Our furnace stopped heating our home and the fan kept blowing cold air non-stop. We called Expert Air Control on a Friday and their customer service was able to fit me in on Monday. I was very grateful!

Kevin arrived early and jumped right t in. Apparently Kevin was already familiar with our home since he performed an inspection 2 years before we bought the house. Kevin diagnosed the problem and resolved the issue pretty quickly and we have heat again! He shared his concerns that had been communicated to the previous owners who did not address them.

We are planning to resolve those issues through Expert in a follow on visit. Highly recommended!

Expert Air Control dispatched Jesse to talk to me about what options I would have. After deciding on which option, Expert Air Control ordered the equipment. The day of installation, (Juan and Matt), the installation team was on time, professional, courteous, and very knowledgeable. Juan, the lead installer was amazing in manufacturing the sheet metal parts. Even the mechanical inspector said the the sheet metal work was amazing. The Service Technician (Cory), was also very professional, courteous, and knowledgeable. Cory connected, checked, and made sure everything was working properly and efficiently. The overall experience working with Expert Air Control, was OUTSTANDING, and the installers/Technician was head and shoulders above others that I have dealt with in the past.

Very pleased with installation of AC 2+ years ago. Price was fair, and service timely with professional expertise. Most notable was the service this past summer during the heat wave. Personnel came to our home that day to fix problem with follow-up of parts. Can't say enough about the " Expert Team" of Allison, Sidney, Cory, Robbie, Wes, and Tom. First class operation.