Clem's Heating and Cooling

Employee or related associate was disrespectful and not to be trusted in my opinion. Not sure about the rest of the place or how it operates but if you have rash Employees than begs one to question....?

The office manager, Dawn, initially was very polite and accommodating to my needs when scheduling my appointment. The technician was polite as well however he did not provide his name when he arrived which I'm not used to. The technician identified the AC unit as having a possibility of 1-2 issues but he settled on stating the unit could have a motor issue. He quoted a price of $250-$300 for a new motor (this did not include labor). I was a bit surprised with costs and was hesitant to agree to the work. The technician advised that replacing the motor was the only way to get the unit working today. I stated agreementto the purchase but continued to feel uneasy about the feedback. The technician left to purchase the motor and during that time, I called another HVAC provider to request a 2nd opinion. I was told by the 2nd technician that the quoted price for the motor was a little steep and offered to come by to provide another inspection. I contacted Dawn to ask that we hold off purchasing the motor so that I could secure a 2nd opinion and she stated that the motor was already purchased. When advised that I wanted a second opinion, Dawn became defensive, stated that the company had been in business for 45 years and the tech knows what he is talking about. I let her know that I had respect for the years of service her business provided however as a consumer, I had a right to obtain a second opinion. Dawn agreed but expressed that she would not be sending the tech back to the house due to another customer having a more serious need and I could call back if/when I decided to use their service. Be mindful that I was still within my "service window" of time. I thanked her her time and the call was abruptly disconnected.

I try to use family owned businesses when I can but the downfall of that is you have no one to express a customer service issue to. (they're all family!) I was also surprised that she was offended when I didnt accept their opinion regarding the problem with my AC unit.
In the long run.....I did NOT have to replace the motor. The unit required maintenance and a change of filter which was completed by another family owned HVAC provider who has been in Business for 40 years! It's Running good as new again!

Clems Heating and Cooling has great reviews which is why I called however I am super disappointed in my overall experience and would not recommend.

We had our water heater replaced by this lovely company. These guys were quick, professional, and willing to work with us, not to mention did a lot of leg work to try and get us the best deal possible. I am beyond happy with their service and will be calling them for any future needs. I HIGHLY recommend these guys. You will not be sorry you did.

I have been using Clem's for over 20 years. They are reliable, on time and reasonably priced. I purchased my furnace from them and Sam and Billy just left after performing my pre-Winter check and start-up. Both were courteous and efficient. My heat is now on for the Winter and I will rest assured that it will perform well the entire season. This is a local, family-owned business. I wouldn't use anyone else. Jim Ross, Chesapeake

Clem's Heating and Cooling is a family-owned business. I am extremely pleased with the swift response, work performed, cost, and interactions with knowledgeable employees. It's a relief to have a trust-worthy company to call for HVAC needs at our residence and rental property.

Beyond rude, the lady answering the phone hung up on me when I told her I received a better price. Apparently they make money off material. After calling back numerous times to further understand the situation, she claimed to have not hung up on me but “cut the conversation short.”hmm

They aren't very prompt returning calls but I was basically looking for what and when work was done before my parents passed

They were Johnny on the spot, I mean they came quick to fix the problem on my heater, they did what I asked and repaired my heater saving me money of replacement, it took them a few days to find replacement parts because they don't make the parts any more for my heater.Thank You

I was promised for 2weeks someone would come and service our building. I called a few days ago and the owner advised she had to go out of town and forgot. Was promised again service within 24 hours and they never showed or answered their phones. very disappointing.

We always use Clem's because they are honest, efficient, caring, and resourceful. Wouldn't go anywhere else.