After close to 12 years of service on multiple accounts both commercial and personal I'm terribly disappointed . Poor experience as of lately and numerous times in the past with rookie or new technicians-no call , no show is a poor business model. I've always had good experiences with Troy, but often times I feel the employees are running the company and he's simply spread too thin to take on all needs himself. I've had my fill of the unprofessional manner in his absence and will be moving forward with a new company.
Highly recommend! Jeremy was AMAZING at communicating!! Before we approved coil replacement, we got 6 other bids. Ace was very comparable, in fact, one of my best quotes. They were also the quickest to return calls, give pricing, and schedule work. Alden and Roy came out to replaced the coil. They were very nice, respectful of our home, and diligent in their work. We are pleased all around!
My house is on the market and my ac starting acting up right before the inspector was schedule to come. Todd came over right away and took great care of me. I've had 2 systems installed with them and they are always fair with pricing , reliable, honor their work and have a friendly crew of men who work hard to take care of their customers. Highly recommend!
Imagine the horror your AC just quits on you at 4:42 pm...18 minutes before most companies are gone for the day! We have American Home Shield but the company they set us up with can’t come out until Monday! I have two toddlers and the worlds neediest chihuahua, so Monday definitely was not going to work! My husband finds this company and they are willing to send a tech right out!
Codie was the tech sent out and he quickly found the issue to be dirty coils tripping our breaker, it took him less than 45 minutes to fix the issue! I’d definitely use this company again over any options our insurance would give to us when it comes time for a full system repair! Great company and great employees!
My only complaint was we wanted to tip Codie for being so AWESOME and couldn’t because of the payment system they use! Maybe this guy has a PayPal?!
These guys deserve 10 stars! I don't leave reviews often, but:
- excellent teamwork. They never skipped a beat - Scott explained everything throughout the process. The educational piece was worth the bill itself - They were more than willing to listen to all the things I screwed up
If your HVAC is out, don't wait a week like I did, make the call!
I cannot speak highly enough of Ace heating and air conditioning. We moved into an older home which had original hvac components. We had a very tight budget and honestly needed to limp along as long as we could. Troy really helped us understand how we could maximize the current system we had to stay within our budget without overselling us. It was an incredible peace of mind. After two years of wonderful service it came time to replace our entire hvac system. Again, Troy went above and beyond in every way to minimize the cost to us. Their attention to detail and quality of work is unmatched. Equally important, their ethics are unmatched as well.
I have done business with Ace Air for about 15 years. They do a great job and are reasonably priced. They have fixed me up over an over and are kind and professional. If you need a AC guy, they are the bomb!
The people were very friendly and helpful. They even check to see if I had a warranty on my system. Overall a very pleasant experience. I definitely recommend this company and I will be calling them again if I ever need more assistance
I never bother with writing reviews, but these guys deserve one. I've had them out several times over the years. They are fast, affordable, professional, and knowledgeable. Huge recommendation.
Wes Morris
After close to 12 years of service on multiple accounts both commercial and personal I'm terribly disappointed . Poor experience as of lately and numerous times in the past with rookie or new technicians-no call , no show is a poor business model.
I've always had good experiences with Troy, but often times I feel the employees are running the company and he's simply spread too thin to take on all needs himself. I've had my fill of the unprofessional manner in his absence and will be moving forward with a new company.
Mandy
Highly recommend! Jeremy was AMAZING at communicating!! Before we approved coil replacement, we got 6 other bids. Ace was very comparable, in fact, one of my best quotes. They were also the quickest to return calls, give pricing, and schedule work. Alden and Roy came out to replaced the coil. They were very nice, respectful of our home, and diligent in their work. We are pleased all around!
HOLLY PRESLEY
My house is on the market and my ac starting acting up right before the inspector was schedule to come. Todd came over right away and took great care of me. I've had 2 systems installed with them and they are always fair with pricing , reliable, honor their work and have a friendly crew of men who work hard to take care of their customers. Highly recommend!
Janayle B
Imagine the horror your AC just quits on you at 4:42 pm...18 minutes before most companies are gone for the day! We have American Home Shield but the company they set us up with can’t come out until Monday! I have two toddlers and the worlds neediest chihuahua, so Monday definitely was not going to work! My husband finds this company and they are willing to send a tech right out!
Codie was the tech sent out and he quickly found the issue to be dirty coils tripping our breaker, it took him less than 45 minutes to fix the issue! I’d definitely use this company again over any options our insurance would give to us when it comes time for a full system repair! Great company and great employees!
My only complaint was we wanted to tip Codie for being so AWESOME and couldn’t because of the payment system they use! Maybe this guy has a PayPal?!
Ryan Barton
These guys deserve 10 stars! I don't leave reviews often, but:
- excellent teamwork. They never skipped a beat
- Scott explained everything throughout the process. The educational piece was worth the bill itself
- They were more than willing to listen to all the things I screwed up
If your HVAC is out, don't wait a week like I did, make the call!
Brie Dance
I cannot speak highly enough of Ace heating and air conditioning. We moved into an older home which had original hvac components. We had a very tight budget and honestly needed to limp along as long as we could. Troy really helped us understand how we could maximize the current system we had to stay within our budget without overselling us. It was an incredible peace of mind. After two years of wonderful service it came time to replace our entire hvac system. Again, Troy went above and beyond in every way to minimize the cost to us. Their attention to detail and quality of work is unmatched. Equally important, their ethics are unmatched as well.
Wash It Kwik
I have done business with Ace Air for about 15 years. They do a great job and are reasonably priced. They have fixed me up over an over and are kind and professional. If you need a AC guy, they are the bomb!
David “Waynemay” Seitz
The people were very friendly and helpful. They even check to see if I had a warranty on my system. Overall a very pleasant experience. I definitely recommend this company and I will be calling them again if I ever need more assistance
dustwhit12
I never bother with writing reviews, but these guys deserve one. I've had them out several times over the years. They are fast, affordable, professional, and knowledgeable. Huge recommendation.
Leslie Jackson
ACE was on scene and had my AC working within an hour of my call.
The tech, Codie was courteous polite and explained what he was doing.
Thank you ACE!