All Star Heating and Air Conditioning

New Customer - A bit of confusion but the All Star Team worked together to help ensure service. Alex, the technician, was thorough in explaining the service and next steps for continued maintenance. All Star took additional steps to ensure we were satisfied in the end. Thanks!

Came home to ac at 89 degrees and climbing. Called and ac tech at my home in one hour. Diagnosed the problem and had the parts to fix it on his truck. One hour later ac fixed. I was prepared to go to a friend's house as the heat was unbearable. Thank you so much for awesome fast service. Five stars.

On 7/12/2012, work was performed on my A/C unit, and the employee recommended to me that i purchase a UVbulb for it to keep mold from growing inside, and said it would cost $430. After trying to sell me on it, when i said i would need to do some research, he said it would include a free 1 yr service maintenance agreement and a year's worth (12) of filters free if i made the decision right then to go ahead with it. I agreed to have him perform the work then. Since then, i still have NOT received the filters, no maintenance has been done on it (fall 2012/spring 2013), and when i talked to the owner (Lonny) last fall (around Oct/Nov 2012), he informed me that his contractor was no longer working for him, but that he would honor his commitment to me. He told me to work with Holly (office manager/receptionist?) to get it scheduled and completed. Since then, i have been unable to reach anyone (Holly is gone also), the phone rings and then goes to VM... i leave VM's but dont get a call back. I would not recommend them to anyone after all the hassle i've received and work promised but not delivered.

Update from May '13: I was able to reach Lonny (owner) through text message finally, and he agreed to make things right that were in our agreement w/his sales rep. However, he then claimed the filters were on backorder and would take a week to get. A week later, i texted him and he said he checked and it would be another 2 weeks. 2 weeks later, i texted him and he said we're looking over a month now for these. I just gave up. I would not recommend this company for your AC needs... go w/Champion AC or JonWayne!

Update #2 (Sept '13): The UV bulb is out already! And its $125 to buy a new one.

Here's the kicker: Allstar AC has a black BBB accreditation logo on their website (shouldn't it be blue? that caught my eye), so I went to the BBB website and looked them up. They have a F rating. I wish i had done my research before calling them.

Horrible customer service! Made two appointments and they didn’t show up nor did they even bother to call! TWICE! And we made appointments through the owner, Lonnie. We never got services that were promised to us that are clearly written on our service contract! We have taken our business elsewhere to a more professional company- they actually showed up! Don’t waste your time or hard earned money with all star.

My experience with ALL STAR was great. Service was prompt and professional. John was personable and explained exactly what he did to correct the problem. I would not hesitate to call them again!! And recommend them!!!

Josue was amazing. He came out did his job quick and the quality of his work was phenomenal. Thank you All Star! Keep up the great work!!!

We had all star air conditioning and heating for many years Loni is an excellent men he has always meet our expectations we recommend him he is also honest an prompt with his work

Great company responded immediately to our needs and was very good quality work great company. The owner was very professional and willing to help in any way he could.

They were quick and diligent. Fix the problem. I am happy

Good work and stands behind their work!!