Captain Air Heating & Cooling

Came out on a Thursday and determined the old unit was a goner after 12 years. They were there at 9:30 the next morning to install my second unit in 3 months (one up and one downstairs). Both times they were efficient, friendly, courteous, and knowledgeable. I would definitely recommend them to a friend.

Captain Air is amazing. We had them do an install of an entirely new system after trying to get a home warranty company to repair a very old one. They truly went above and beyond to help us make sure we were making the right decision, informing us very well of both the pros and cons of what the warranty company wanted to do. They made sure of the proper size, and helped us with exactly what we wanted and needed. The owners and every one of their employees conduct themselves with such a decorum, knowledge, and ability. My husband and I felt like we were joining a family using their services. I truly cannot say enough good about them and have already recommended them to everyone I know.

We first had Captain Air come out and clean the vents in our home. The two guys that came out were professional, used shoe covers over there shoes or removed them at the door without us having to ask. Little thing, but nice to know they care about tracking in dirt into their customers home.

We have a heat pump and it had been making noise since we moved in and one weekend we came up and the air had died. We contacted Captain Air they came out on a Saturday morning and recommended a new outside unit. Gave me options on leaving the upstairs unit since it was only 5 years old. They gave me options and risk involved.

Two weeks after replacement we had the blower stop working and again they sent someone out to take a look and found a fuse had blown. There had been power spikes during week and this is what took out the fuse. No charge for coming out and replacing the fuse.. Will use them again. Great Service, friendly techs, and Professional.

Had a cooling issue and had 2 companies out for estimate and diagnostic work. Both companies had different approaches to fixing the problem. I ended up going with the Captain air solution based on it logically sounded like the option to fix the problem vs the other company that seemed to want to pick up easy cash with a fix that probably not have made any difference.

As of today, one week after the work being done, everything is running and cooling correctly. I have been happy with the results and communication from the company

Friendly, professional, and fast service! They were a welcome change as we haven't had luck w/ AC companies in the past. I would definitely use them again and recommend them if you need any work done!

I try not to judge businesses too harshly but I'm seriously questioning the 5 star ratings others have given for this company. They were over an hour late for the scheduled appointment AFTER THEY CALLED to request it be scheduled earlier. It took them 3 weeks total to completely fix my air conditioner. They had the part and never called to let me know. I had to keep calling them and push them to come finish the repairs. The only reason I'm giving them 2 stars is because the gentlemen who did the actual repairs had top notch customer service. They were well-mannered, courteous, and efficient. However, I will never use this company again.

Their employees are seriously awesome. The last guy, Kelby, fixed my problem but still went into my super messy, hot attic to make sure there wasn't anything else wrong. He could have just said he fixed it and left, but he went above and beyond instead. That was awesome. Plus, he was nice to my dog, so that's some kudos too. 😃

The technicians and receptionists couldn't have been more professional. I've never worked with a company more punctual, available, knowledgeable and capable. Thank you guys for being so easy to work with.

Amazing & honest guys. They helped us tons on a AC that another company installed with HWA. They came out and not only fixed the issue but explained what was done wrong and showed how much they cared I'm asking for them again!!!

Great experience, as always, with owners and staff. Quick and honest work conducted by the technicians, again, as always. Look forward to working with Captain Air again in the future.

Monte V Mansfield